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Reviewed 12 November 2016

We spent one night at this resort and the reason we selected the resort was due to its location and kind of activities they have within the resort. On the positive side, they have free boat (pedal, shikara and others) ride facility which is really a fun.
They also have free bicycles available but they are bit old, rusty and without any gears (not MTB types), but good for a quick ride around the resort.

I was surprised that such a nice and big property lack good customer handling and staff could barely understand and speak English. All the staff from reception to restaurant, were not able to communicate properly in English.
The breakfast time was mentioned as 7:45 AM and we had a plan to leave the resort at 8:15, but we had to wait for 30 min and several escalations to get our breakfast at 8:15. On top of that, the breakfast was served cold, they did not even cover the food and it kept open, overall our breakfast experience (delay, quality) ruined the whole experience. Our driver could not even get the breakfast and we had to leave it without him having breakfast.
When we complaint about this situation at front desk, those people looked sad about situation but could not explain much due to language issue.
I suggest to resort management to hire few good and trained staff for front desk as many of the guests are from outside India or from Northern part of India who can't speak local language.
overall an excellent property, but needs improvement in management and handling.

Room Tip: Lagoon view cottages are good (boating view)
  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank AsifKhan_Delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKalathilResort, General Manager at Kalathil Lake Resort, responded to this reviewResponded 18 December 2016

Dear Guest,

Greetings from Kalathil Lake Resort !!!

Thank you for taking time out to review our Resort . We have taken note of the feedback shared by you ...

We look forward to another opportunity to showcase our services .


With Regards,

ABHIJITH BALAN
General Manager
Kalathil Lake Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016

It is not at Kumarakom as claimed by most tour operators. It is at secluded place away from townships. Nearest shops are approx 15 km. You must take drinking water and may be few snacks with you.
Very good place to spend a peaceful day. Very well maintained overall. Good scenic beauty around. Small swimming pool (in fact its a plunge bath) - good to swim around leisurely. Must take your swimming costumes.
Food is good - should check the amount of chillies in the item before ordering.
Breakfast is OK with very limited spread. In fact this was the breakfast with least spread amongst five hotels I have stayed during last one week.
Cycles are available for use within the resort, though old and not well maintained.
Wifi is available but sometimes it is erratic.
Rooms are very well located with good view - neat and spacious.
Free boating in the resort is good.
Staff is good, well trained and courteous.
Biggest negative point of the resort is that mostly it is booked by private companies for their employees for day or overnight stay in group. These groups create lot of ruckus in the resort including the dining area. While having our dinner their was lot of nuisance by such group and we could not even talk to each other. Management should actually arrange meals for such groups separately rather than with other guests.

Overall good place to spend a peaceful day in the beautiful surroundings of Kerala.

Room Tip: Any room as all are well located
  • Stayed: October 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank narikru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKalathilResort, General Manager at Kalathil Lake Resort, responded to this reviewResponded 9 November 2016

Dear Guest,

Greetings from Kalathil Lake Resort !!!

Thank You for the time and feedback on TripAdvisor....

We are very happy to know that the team members are taken well care on you stay and it was memorable. Looking forward to welcoming you back with us soon.



With Regards,

ABHIJITH BALAN
General Manager
Kalathil Lake Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2016 via mobile

Visited this place as part of tour package and stayed here for a night in lake side cottage. Very nice place and good ambience. This place is not in kumorakam, but is at vaikom. Beautiful place to relax, facilities are good and staff is professional. Cottage is also spacious and clean, food is good. Very good swimming pool overlooking lake. Overall very good experience and would recommend this place for a calm and relaxed stay

Stayed: October 2016, travelled with family
Thank Jay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKalathilResort, General Manager at Kalathil Lake Resort, responded to this reviewResponded 15 October 2016

Dear Guest,

Greetings from Kalathil Lake Resort !!!

Thank you for the time and valuable feedback in Tripadvisor ......
We are very happy to hear that you enjoyed the stay and like the property much. We are looking forward to welcoming you and your family back with us soon.


With Regards,

ABHIJITH BALAN
General Manager
Kalathil Lake Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2016

Stayed for a Night and was surprised with the resort. Resorts is well surrounded from three sides by lake. Rooms has lake and lagoon views.
Spacious Room with an enormous bath.
Staff were friendly and pleasant.

  • Stayed: September 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank SunilKumarBibekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKalathilResort, General Manager at Kalathil Lake Resort, responded to this reviewResponded 7 October 2016

Dear Guest,

Greetings from Kalathil Lake Resort !!!

Thank you for staying with us and for your valuable feedback on Tripadvisor...
It was a great pleasure to serve you and we are happy to learn that you had an enjoyable stay. Your feedback motivates us to keep improving our services to the higher standards.
Look forward to welcome you again in the near future.

With Regards,

ABHIJITH BALAN
General Manager
Kalathil Lake Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016 via mobile

Good place to stay and everyone enjoyed the hotel especially boating then fishing swimming and lots of other activities.you don't feel like leaving the resort anytime.overall a very good place to spend time here.

Stayed: September 2016, travelled with family
Thank Shyam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMKalathilResort, General Manager at Kalathil Lake Resort, responded to this reviewResponded 7 October 2016

Dear Guest,

Greetings from Kalathil Lake Resort !!!

Thank you for the time and valuable feedback in Tripadvisor ...

We are very happy to hear that you enjoyed the stay and like the property much. We are looking forward to welcoming you and your family back with us soon.


With Regards,

ABHIJITH BALAN
General Manager
Kalathil Lake Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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