Loved this small hotel in a fabulous location close to the markets and fishing nets. The food in the restaurant was lovely with fabulous service. The only downside was that it was so close to the mosque, just not used to being woken with the noise at that time of the morning.More
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Loved this little gem of a hotel on the harbor side of the island away from all the main tourist spots. Nicely located between Fort Cochin and Jew Town and walkable to either area. Great staff, lovely pool, awesome views. They could not have been nicer or more helpful. Pretty small and intimate ... quiet.
Dear Guest,
Namaskaram !
Thank you very much for your delightful review. We really appreciate your kind words about the hotel and the team. I will ensure that your feedback is passed onto the team.Rest assured that we will continue this kind of service, as complete guest satisfaction is our goal at Xandari Harbour.We look forward to welcome you again.
Regards
Rarina Raj
Operations Manager
Xandari Harbour
Lovely 4 star hotel ideally suited for old town Cochin. Not many rooms, one block up to second floor. We have a ground floor room right by the entrance with our own garden. A little noisey at night with comings and goings thou.
Restaurant pricey for average food although Indian and Western food served. Our Pizzas were a tad over baked.
Unfortunately, the Indian Navy are building a new jetty which is virtually in front of the hotel on the waterfront which spoilt the view and the building work starts at night and continued through the night presumably because of the heat. At the moment very noisey for sleeping. We were there end of January (25th) and it looks as though the works will continue for at least another few months
Dear Guest,
Namaskaram !
Thank you for taking the time to share with us your valuable feedback! On behalf of our entire team at Xandari Harbour we apologize for the concerns you shared about your experience at our hotel.I hope these issues did not detract too much from your stay. Your feedback seemed to indicate that you had otherwise enjoyed your time at Xandari Harbour.
Once again I would like to thank you for taking the time to share your concerns with us and Look forward to welcoming you back to Xandari Harbour.
Regards
Rarina Raj
Operations Manager
Having been to the hotel two years ago and thoroughly enjoyed our short stay we looked forward to a longer visit.
We were met by Edwin, a very cheeful chap, although two other men were sat at the table by the entrance and didn't even acknowledge our arrival - so different to the other Xandari hotels.
There was a mix up with our room which was our own fault. Kevin very kindly offered us the room we thought we had booked, with the option of changing if we wanted. On the way to our room we noted the pool was extremely green, couldn't see the second step!
Sadly the Indian Navy has started to build a jetty in the estuary which will greatly impede the view to the west from the ground floor harbour rooms. We were lucky that the piling had stopped due to a strike.
We spent time in Cochin and travelled using the ferry system across the barbour having done the usual sight seeing two years previously - thank you Prabeesh for travelling with us and introducing us to new places in the city.
The food at the Harbour's restaurant, 51, has not improved since our previous visit, sadly, but Samir was a helpful and happy chap - he couldn't have done more serving us.
We had complained about the pool and it was dealt with however, we cut our visit short going back to Xandari Pearl, as we could not use the pool due to the long process to rectify the problem.
At no point did the manageress acknowledge us or talk to us to address our complaints and obviously the management team never walk around the hotel!
Overall a great hotel spoilt by poor management. Not Xandari's standard for sure.
Dear Ms.Deborah,
Namaskaram !
Thank you for taking the time to tell us about your experience at the Xandari Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Xandari, we strive to provide a superior service experience for every customer, Therefore your feedback is very important to us.It is good to know that the staff members and their additional small touches to the service are being appreciated. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, I request you to accept our heartfelt apologies for the discomfort you have experienced at the hotel and and it is our hope that you will give us the opportunity to better serve you in the near future
Regards
Rarina Raj
Operations Manager
Xandari Harbour
Stayed in this simple looking hotel for 2 days .The hotel is very nicely situated and you can see the vast expanse of water from your room and the restaurant.The rooms are simple and very well maintained. I will surely come here again to enjoy the view and be with the helpful hotel staff.
Dear Mr. Chaudhary,
Namaskaram !
Thank you very much for your delightful review. We really appreciate your kind words about the hotel and the team. I will ensure that your feedback is passed onto the team.We aim to deliver an exciting and creative journey to our guests and we are happy every time we manage to do so.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Regards
Rarina Raj
Operations Manager
We found this hotel by chance but could not have been more happy or chosen anywhere better.
The hotel is conveniently located between the Fort and Jew town with only a short stroll to all the main attractions.
It provides a calm and cool oasis amidst the heat of the streets of Kochi with a lovely garden and pool to cool off after a day of sightseeing.
The rooms were spacious and clean but most impressive of all were the staff who made us feel welcome and spoilt beyond any normal expectation.
The front desk team helped us to organise a tour of Kerala using other Xandari hotels. Next is Xandari Pearl at Marari beach, can’t wait !
Highly recommended
Dear Mr.Adrian,
Namaskaram !
Thank you very much for your delightful review. We really appreciate your kind words about the hotel and the team. I will ensure that your feedback is passed onto the team. It is a pleasure to see you have an eye to details and have noticed the little touches we do for our guests. We aim to deliver an exciting and creative journey to our guests and we are happy every time we manage to do so.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
Regards
Rarina Raj
Operations Manager
