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“Not recommended ... Hotel is big from outside , inside rooms are tiny and not maintained and bad service”
Review of Mermaid Hotel

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Mermaid Hotel
Ranked #123 of 202 Hotels in Kochi (Cochin)
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not recommended ... Hotel is big from outside , inside rooms are tiny and not maintained and bad service”
Reviewed 28 November 2011

One of the worst experience to start my kerala trip .
Rooms are small and not maintained . Shabby outfits including electric connections. A/c will be seen a charge but will not feel inspite of making complaints 3-4 times in night... No resolution.

Food no choice and so so..

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Manish400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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135 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Any
English first
Noida, Uttar Pradesh, India
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2011

its a good and big hotel at kochi but location is little far away but sights at hotel is superb it has swiming pool just beside the river which make scene so beautiful hotel inside is also very good. Food is not bad you can have live music too.you will get hot water from tap, in seconds while in other hotels it takes 10-15 min. the room was neat n clean though not so much big but it was ok.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Abhishek T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 October 2011

- TO BEGIN WITH, THIS IS A 3-STAR HOTEL, AT LEAST THEY CLAIM IT !!!
- Check-in was good, but everything after that was pathetic.
- I had asked 2 extra beds for which I had to follow up with the staff since noon till night.
- CHIMES restaurant : Mr. Peter, who was managing the restaurant at lunch, was very rude and unfriendly. The best part was, even after I told him that you shouldn't behave with your customers like this, he was smiling saying it was your mistake and not mine. WOW !!!
- Extra beds are at a cost and when I got it at 11pm, those were stinking and in rags. See attached photographs.
- When I complained to the house-keeping/reception/manager-in-charge [Mr. Suresh], they said that this is quality that they have and cannot give new mattressess to every customer.
- No napkins in the room... Towels ragged off. See attached photograph.
- No hot water at 6am in the morning because the heater starts only after 7am.

- Thank you very much for the pathetic treatment in YOUR 3-STAR HOTEL !!!

Room Tip: Please please look into for some other hotels and this should be your last preference.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ravi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kochi (Cochin) hotels

Navi Mumbai, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2011

We had a trip to Kerala last month. And I think I should say something about the hotel we stayed. We had 3 night stay at Hotel Mermaid Cochin and that was awesome, its a really nice place to stay. The finest part is this hotel is river side. And on the other side the rooms are really specious and neat and the service they provide is really cool. All together we had really great time at Hotel Mermaid.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 September 2011

Hotel Mermaid is a great business Hotel. The stay was excellent with huge rooms and great service offered by their staff. The food was great. Hotel offers you great bar with live music played on your choice. It has great SPA and body Massage center. Hotel property is huge with great green view around. Hotel staff is very attentive and ready at your service all the time.

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank anil_kuku
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mermaid Hotel

Property: Mermaid Hotel
Address: Kaniyampuzha Road | Mermaid Complex, Vyttila, Kochi (Cochin) 682 019, India
Region: India > Kerala > Kochi (Cochin)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #123 of 202 Hotels in Kochi (Cochin)
Price range (per night): ₹ 1,422 - ₹ 5,687
Hotel Class:3 star — Mermaid Hotel 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Mermaid Hotel Kochi (Cochin), Kerala

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