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“Lots of potential, but needs care and attention”

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Neemrana's Tower House
Ranked #49 of 210 Hotels in Kochi (Cochin)
Certificate of Excellence
Breaux Bridge, Louisiana
Level 6 Contributor
104 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Lots of potential, but needs care and attention”
Reviewed 31 January 2012

We chose the Tower House because of our wonderful experience with the Hotel de l'Orient, another Neemrana Hotel property in Pondicherry, a few years ago. The Tower House starts with the same idea -- a more-or-less restored historic building in an even more historic neighborhood, antique furniture in the rooms and common areas -- but it doesn't seem to have been implemented as well.

Part of our problem with the Tower House might be that we had a ground-floor room ("Albuquerque"). The stone floors make for more moisture and therefore for a somewhat musty or even moldy smell. We did take a look at the common areas upstairs, whose wood floors helped to create a warm and clean ambience that was missing in our room. But there were other problems as well: ostensibly in order to be "green", the hotel relies on a solar hot water heating system that doesn't work at night or when it's cloudy. So we had to call the front desk eight or ten times during our four-day stay to ask them to turn on the real hot water heater. Once this was done there was always enough hot water, but it was irritating and made the hotel seem not as classy or customer-friendly as Neemrana hotels aspire to be -- and as the room prices at the Tower House suggest it should be. And the towels in the bathroom were old, rough, and a bit grey rather than soft, plush, and appealing.

We found the Indian breakfasts tasty and filling although not particularly imaginative. The Western breakfast was unimpressive, consisting mostly of toast and a few sad-looking muffins. And Neemrana's signature line of coffees and teas, served at all their hotels, is not nearly as good as it ought to be.

Despite these problems, it's a beautiful hotel in a great location with an extraordinarily courteous and well-meaning staff. The free wireless internet worked well and the swimming pool is beautiful. We have not ruled out staying there again if we return to Cochin.

Room Tip: The upstairs rooms seem to have wood floors, which are preferable to the stone floors on the ground...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank AssimilatedCajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeemranaHotels, Guest Relations Manager at Neemrana's Tower House, responded to this review, 25 February 2012
Dear Guest,

Thank you very much for your review about The Tower House. We are sorry to learn that you did not find all at The Tower House to your satisfaction. We are writing to apologize and to offer an explanation.

As you are aware, Neemrana has been working on a very different hospitality model which revives ruined or unused heritage architectural structures. Unfortunately due to the original structure of the property, the Albuquerque room is not as well ventilated as the rooms on the first floor level. We sincerely apologize for the inconvenience caused during your stay.

We have noted your feedback regarding the solar heating system and the breakfast and assure you that the corrective action has been taken. This should never have been the case and we are extremely sorry for the inconvenience caused. It is our constant endeavour to improve our services and feedback such as yours helps us do so.

Your feedback about the staff and ambience is heart-warming for the entire Neemrana family, for it is guests like you who continue to reinforce our belief in our philosophy of putting new life into an unused and ruined building.

We look forward to serving you again soon!

Warm regards,
Team Neemrana
friendofneemrana@neemranahotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Bengaluru, India
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 January 2012

We were so impressed with this beautiful old place, thoughtfully and creatively restored. Perfect location and the rooms are really inspiring. We were less than impressed with the breakfast, which was not up to par for a place like this. The service also seemed distracted and we had to make requests several times. Improve the breakfast and the strength of the coffee and this place is perfect.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Christie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 January 2012

We really liked the Tower House, the rooms were lovely, showers good and the A/C worked! The only thing I would do to improve things were to make sure the staff had clean uniforms in the restaurant and that the table cloths were changed.....we looked at the dinner stains from the night before (that we made!) at breakfast. The towels in our rooms were thin and fraying, we had better quality at lesser accomadation. Crisp, fresh presentation makes such a difference to the customer experience.

  • Stayed December 2011, travelled with family
    • Value
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    • Service
Helpful?
1 Thank hf63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manarola
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 December 2011

a beautiful very carefully renewed ancient house in colonial style next to the chinese fishing nets. would return there even if a little noisy because of the vivid square in front of the hotel. wonderful pool. good breakfast, very kind staff.

  • Stayed November 2011, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank acciugaManarola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 December 2011

lot of privacy.like hotels which are full of character. like the other reviews below each room is different and big. plus you will never feel the place being crowded.
we were disappointed with the menu first but had a chance to interact with the chef mahesh. we did have our dinners here which were made to order strictly off the menu. had some excellent kerala prawns fish crab lobster and jumbo prawns alll of them prepared differently. a well trained chef in italian and french cuisine as well. he made an excellent dry fruit and nougat hand made ice cream.food is value for money considerng shacks nearby charging you the same.
room was excellent with an entire corridor to our selves

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank agasteau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Neemrana's Tower House

Property: Neemrana's Tower House
Address: 1/320 Neemrana's Tower House Tower Road | Fort Kochi, Kochi (Cochin) 682001, India (Formerly Neemrana's Tower House)
Region: India > Kerala > Kochi (Cochin)
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 210 Hotels in Kochi (Cochin)
Price range (per night): ₹ 3,148 - ₹ 8,674
Hotel Class:2.5 star — Neemrana's Tower House 2.5*
Number of rooms: 13
Official Description (provided by the hotel):
The Tower House sits facing the Chinese fishing nets, marking the spot of a 17th century light house which has given it the name. Cannon balls once fired out from its thick bastion-walls. This scallop-walled twin-house looks rather like a ship and indeed, boats were brought in on high tide and parked downstairs in its stable and dry dock! Since 1982, it is owned by Peirce Leslie. The character of The Tower House lies in its unpretentious yet proud bearing, almost grandfather like, it sits looking out over the sea, a spirit of adventure surrounds it even today, taking one back to stories of high seas told and retold over centuries. Stately colonial pillars hold up its vast, high-ceilinged halls. The generous arched doors welcoming one to step in to another world where time stretches, pauses to watch the sun set, and then moves ever so lightly towards dawn. Yes it’s the magic of spaces that have seen more history than we will ever see, spaces that we know will still be there to delight those who come long after us. The furniture is an eclectic mix with no attempt to recreate rooms of any one era or type because the residential structure was added on to. It’s the light pouring in through the windows, skylights and the vastness of the indoor spaces that make for an unforgettable experience. Most of the rooms have large four poster beds, and bathrooms that happily accommodate large tubs. The windows have views of the trees or the sea depending on where they are located. Restored to be compatible with present-day needs while maintaining its structural integrity, it reflects different periods rather than artificially being faithful to any single one. It takes you back in time, as moods and memories woven together create a fabric that is strong but sits ever so lightly. The above uncompromising principles of practical use of material and form dictated The Tower House renovation too and its adherence to these very values of being honest to the time we live in while respecting the past that has set new standards in heritage tourism. Discover the old world charm where, sailors, travellers, traders, planters feasted and danced under chandeliers, suspended from high wooden ceilings. ... more   less 
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Also Known As:
Neemrana's Tower House Kochi (Cochin), Kerala

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