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All reviews under renovation duty manager swimming pool courteous staff excellent stay home away from home breakfast buffet pleasant stay front office room service house keeping the heart of the city railway station taj hospitality kamala properties
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Reviewed 16 July 2022 via mobile

Staying here for the 22nd tear, with a bit of breaks here and there. We have been staying in this property for more than two decades ever since the property belonged to ITC. It always showed a steady maintenance, in spite of being very old, they used to maintain the property in one standard and that never used to disappoint us. This is our favorite spot to stay in Mangalore during our yearly trip to Kollur for pilgrimage. We have a routine that we follow every year. And we believe that the trip is incomplete the with out a stay here, which is usually two nights.
Mr Satyanand and Ms Tina are two familiar faces in the property who give us that homely feel to the hotel stay. Their faces give us a joy that a family member brings to you when you are sing him after ages!
This time , thought we were warned about an overhaul happening in the hotel for renovation, we didn’t expect this scale. Though they have repair works every year, this year it was a huge proportion. The access to the hotel is limited to a small ramp and the reception is a makeshift arrangement. A small space of hardly 100 sq ft, majority of the lobby is blocked. For a change, the rooms are renovated, they are neither too good, nor bad. That is a welcome change.
This time too Mr Satya was the saving grace, his cheerful disposition compensates for all the negatives of the hotel. Mr Anush Kamat, a new face ( Who is with the group for the last two years- First time I am meeting him since I couldn’t travel last two years) in the front office exudes 1000 W smile, I am sure he is going to be an asset like Satya to the firm in the long run.
I wish the team all the very best, I am sure once the renovation works are over, the property is going to be upgraded to Vivanta, and it will be definitely a place worth staying in mangalore.

Room tip: Traffic can be horrendous, so in case you have to catch a flight, leave the hotel in advance.
Date of stay: July 2022
Trip type: Travelled with family
1  Thank NayarDubai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 July 2022

The hotel feels like an Oyo right now. It's got a make shift lobby, a tiny restaurant with a even timer buffet spread. Surely not worth the price and surely not Taj. Hope to check it out once the renovation is done but his time felt short changed for the price.

Date of stay: July 2022
1  Thank DarshanM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 11 August 2022

Dear Mr.Darshan,
Greetings to you from The Gateway Hotel, Mangalore!!!
Thank you for staying with us at The Gateway Hotel Mangalore and taking time out to give us your valuable feedback.
I have noted your feedback with regard to ongoing renovation and uplifting of the Reception and Restaurant ambiance. Please accept my sincere apologies for the inconvenience caused.
Kindly note we are migrating to the Vivanta Brand. The renovation is being done in two phases.i.e. Jan 2020 to Sept 2020 and then from October 2020 to September 2022.The delay is there primarily due to several lockdowns on account of Covid-19. The hotel will be totally upgraded to contemporary standards which includes Reception area as well.
With regard to your feedback on breakfast buffet spread, please accept my sincere apologies for this. We are re-working on our breakfast buffet menu and will ensure corrective action.
We greatly value your patronage to The Gateway Hotel; Mangalore and I look forward to meeting up with you sometime during your next stay with us after the renovation is complete in all aspects.
Please feel free to contact me directly if there is anything else I can assist you with.
Kindest Regards,
Peter Nirmal
General Manager
The Gateway Hotel Old Port road,
Mangalore 575 001, Karnataka, INDIA
+91 824 6660 420, +91 7829216007

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Reviewed 7 July 2022 via mobile

Loved the warmth, the service levels, the personal indulgence of the staff. Food was excellent too. The upgraded rooms are of Vivanta standard and extremely comfortable.

Highly recommended for anyone who wants to travel to Mangalore

Date of stay: July 2022
Trip type: Travelled with family
Thank sam831
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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Reviewed 7 July 2022 via mobile

Good property and good and supportive staff.
Very good restaurant and can taste variety of dishes.
Checkin and checkout were smooth and very efficient.
Well maintained rooms. Good house keeping.
Overall a very good experience

Date of stay: July 2022
Trip type: Travelled solo
Thank bijusukumaran1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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Reviewed 7 July 2022

Excellent overall hospitality along with their trademark Tajness. Though under renovation but it has been kept very well with the part to offer. Excellent food and service makes up for the non available services due to renovation. Great team work all the very best for the re-launch. I am sure it will be a grand one.

Room tip: Take the Port view rooms for good view
Date of stay: June 2022
    • Value
    • Location
    • Service
Thank Ashish S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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