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All reviews under renovation duty manager swimming pool courteous staff excellent stay home away from home breakfast buffet pleasant stay front office room service house keeping the heart of the city short stay railway station taj hospitality kamala
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Reviewed 15 July 2022

The hotel feels like an Oyo right now. It's got a make shift lobby, a tiny restaurant with a even timer buffet spread. Surely not worth the price and surely not Taj. Hope to check it out once the renovation is done but his time felt short changed for the price.

Date of stay: July 2022
1  Thank DarshanM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 11 August 2022

Dear Mr.Darshan,
Greetings to you from The Gateway Hotel, Mangalore!!!
Thank you for staying with us at The Gateway Hotel Mangalore and taking time out to give us your valuable feedback.
I have noted your feedback with regard to ongoing renovation and uplifting of the Reception and Restaurant ambiance. Please accept my sincere apologies for the inconvenience caused.
Kindly note we are migrating to the Vivanta Brand. The renovation is being done in two phases.i.e. Jan 2020 to Sept 2020 and then from October 2020 to September 2022.The delay is there primarily due to several lockdowns on account of Covid-19. The hotel will be totally upgraded to contemporary standards which includes Reception area as well.
With regard to your feedback on breakfast buffet spread, please accept my sincere apologies for this. We are re-working on our breakfast buffet menu and will ensure corrective action.
We greatly value your patronage to The Gateway Hotel; Mangalore and I look forward to meeting up with you sometime during your next stay with us after the renovation is complete in all aspects.
Please feel free to contact me directly if there is anything else I can assist you with.
Kindest Regards,
Peter Nirmal
General Manager
The Gateway Hotel Old Port road,
Mangalore 575 001, Karnataka, INDIA
+91 824 6660 420, +91 7829216007

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2022 via mobile

Loved the warmth, the service levels, the personal indulgence of the staff. Food was excellent too. The upgraded rooms are of Vivanta standard and extremely comfortable.

Highly recommended for anyone who wants to travel to Mangalore

Date of stay: July 2022
Trip type: Travelled with family
Thank sam831
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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Reviewed 7 July 2022 via mobile

Good property and good and supportive staff.
Very good restaurant and can taste variety of dishes.
Checkin and checkout were smooth and very efficient.
Well maintained rooms. Good house keeping.
Overall a very good experience

Date of stay: July 2022
Trip type: Travelled solo
Thank bijusukumaran1979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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Reviewed 7 July 2022

Excellent overall hospitality along with their trademark Tajness. Though under renovation but it has been kept very well with the part to offer. Excellent food and service makes up for the non available services due to renovation. Great team work all the very best for the re-launch. I am sure it will be a grand one.

Room tip: Take the Port view rooms for good view
Date of stay: June 2022
    • Value
    • Location
    • Service
Thank Ashish S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 7 August 2022

Dear Guest, Thank you for the great review of our hotel! We hope to see you again very soon and assure you of our finest services. I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.Sincerely, Peter Nirmal General Manager The Gateway Hotel __ Old Port road, Mangalore 575 001, Karnataka, INDIA +91 824 6660 420, | Tajhotels.com Click Here for more details on The Gateway Hotel Mangalore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2022 via mobile

The hotel is under major renovation, so there are a lot of challenges for the staff. The renovated rooms are good, with standard fittings, befitting a hotel of this class
The staff is very professional, helpful & warm.
The food left a lot to be desired

Room tip: Unless unavoidable, wait till the renovation work is done before booking
Date of stay: July 2022
Trip type: Travelled as a couple
Thank Niteesh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
gateway mangalore, General Manager at The Gateway Hotel Old Port Rd Mangalore, responded to this reviewResponded 6 August 2022

Dear Guest,
Greetings to you from The Gateway Hotel, Mangalore!!!
Thank you for staying with us at The Gateway Hotel Mangalore and taking time out to give us your valuable feedback.
I have noted your comments with regard to the quality of food not meeting to your expectations. Please accept my sincere apologies for this. I have taken this up very seriously with our Chef and will ensure corrective action in terms of adherence to standard recipes and quality standards.
Here I would like to apprise you that we are undergoing renovation and complete upgradation of our hotel. The hotel will be totally upgraded to contemporary standards.
We greatly value your patronage to The Gateway Hotel; Mangalore and I look forward to meeting up with you sometime during your next stay with us after the renovation is complete in all aspects.
Please feel free to contact me directly if there is anything else I can assist you with.
Kindest Regards,
Peter Nirmal
General Manager
The Gateway Hotel Old Port road,
Mangalore 575 001, Karnataka, INDIA
+91 824 6660 420, +91 7829216007

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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