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“Excellent hotel”

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The Oberoi, Bengaluru
Ranked #1 of 663 Hotels in Bengaluru
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel”
Reviewed 28 May 2012

From the moment I was picked up from the airport to when I check out I was provided with the best customer service you could ask for. The staff are so polite and helpful and nothing is too much trouble.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 29 May 2012
Dear Guest,

Thank you for sharing your feedback of your stay on Trip Advisor.

All of us are delighted to read your review on your experience at The Oberoi, Bangalore.

Our team members are our greatest strength and your appreciation will certainly motivate them to scale for new heights in excellence.

The team joins me in thanking you for your compliments and we look forward to the pleasure of having more opportunities to be of service to you.

Thank you,


Yours sincerely,


Huvida Marshall (Ms)
Vice President and General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (438)
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English first
Mumbai, Maharashtra, India
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 May 2012

Access : The Hotel is Situated in MG Road (Metro Station :Trinity Circle) which forms part of Central Bangalore. If you are coming from Airport take BIAL AC Bus No. 7A which drops you right in front of the Oberoi Gate at Rs 180. It is in proximity from Garuda Mall, Ulsoor Lake, Brigade Road, Commercial Street, UB City.

Check In : we landed up earlier than the scheduled check in and the Manager was please to allow an early check in. Check in is very well thought through, within couple of minutes you are in your room with your loyalty card, a welcome letter from the GM and a mini hotel guide.. We were lucky enough to be upgraded to a suite. They offered fresh juice (grape/watermelon) on check in which was soothing.

Rooms : The rooms are equipped with all modern amenities one can think of (LCD's, mini bar, writing desks, sofa's & so on) in a Star hotel. The beds are very comfortable with a choice of pillows you prefer. Every room has a balcony which overlooks the pool and garden equipped with a table set. Also there are beautiful flower plantations outside each room. A Book, some masala tea, serene view, birds chirping, excellent weather,make an ideal morning at the balcony. The toiletries are of high quality. The television covers most of the channels. They provided butler service which was quick and responsive, not sure if the butler service is for the suite or for all rooms.Since this hotel is on the main road traffic noise would be inevitable if you are planning to sleep in day time.

Service : The best part and the intent of this hotel is their service which is known from moment you enter and is experienced at any corner of the hotel. They put every effort to ensure your stay is comfortable.


Food : The hotel has four restaurants Le Jardin (continental), Szechwan Court (chinese), Rim Naam (Thai restaurant), Polo Club (pub). We had buffet lunch at Le Jardin. It had limited menu options but each item gives a good kick. The buffet is served on the table which is nice as the food is not wasted. The service at the restaurant was exemplary.

Facilities :
The hotel has a huge swimming pool, huge not olympic but large enough to blow your breath up. The pool is surrounded by ample sun decks and they serve beverages and snacks around the pool. The pools is amidst the garden and is lush green and refreshing. They have couple of business centers, a book stall, well equipped fitness area, steam rooms and a spa.

Spa : The spa is professionally run and is at par with the services you expect. One hour treatment costs you about 5 grands. With so many spa options in the city, this facility would be expensive unless you are keen to have it at the hotel premises.

Check out : They offered us late check out until 2 pm and post which we could spend some time at the facility as our flight was in the evening. Check out was smooth and quick with no errors.



Scope of Improvements :
1 - Bubble bath should be offered in toiletries
2 - Shower area separate from the bathtub
3 - concealed wiring around the study table.
4 - Cigarette butts left over in the balcony by previous guests.

Room Tip: All the rooms face the pool and garden, the rooms behind the large tree have shadow all time during...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dhaval_FFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 25 May 2012
Dear Guest ,


The entire team joins me in thanking you for staying with us and for sharing your feedback in detail on Trip Advisor .

Thank you for your encouraging and kind words of praise for our hotel, facilities, food and services.

I have conveyed your compliments to the entire team, for whom it has been a tremendous source of inspiration. It is always been our endeavour to make our guests feel special in every aspect during their stay with us as we take great pride in delivering exceptional service.

We have made a note of your comments on the bubble bath, shower area and wiring around the study table and would like to thank you for your suggestions.

With regards to your observations on the cigarette butts in the balcony, please do accept my sincere apologies. I have personally shared your feedback with the department head concerned and necessary steps have been taken to avoid such lapse.

At The Oberoi, we believe that it is feedback from our guests, , which helps us to continuously introspect and goes a long way in helping us improve our services and I thank you once again for sharing your experience..

We look forward to your return and assure you of our best service and attention at all times.

Thank you,
Yours sincerely,

Huvida Marshall (Ms)
Vice President and General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 May 2012 via mobile

Brijesh Kotecha - visited Bangalore on a four day business trip, the hotel was exceptional to say the the least! The room was spacious with great views of the pool. The staff were very helpfu and would definately stay there again.
Brijesh Kotecha

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brijesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 22 May 2012
Dear Guest,

Thank you very much for taking time to post a review of our hotel and also for your compliments on our rooms and the pool.

We are delighted to note that you found our hotel exceptional. Thank you for your compliments.

We are also grateful for your appreciation of the services provided by the team. Your words of appreciation shall go a long way to motivate them to continue to deliver a high level of service to our guests.

My team and I hope look forward to the pleasure of your continued visits to our hotel.

Thank you,
Yours sincerely,

Huvida Marshall (Ms)
Vice President and General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2012

As noted, this was my first trip to India and stayed at the Oberoi Bangalore. The room was quite comfortable with several outlets for recharging devices and internet connection available. The service was always gracious and accomodating. The Szcheuan restaurant was excellent and the buffet breakfast was extensive. Try the special Indian pancake if you are adventurous and the Journey to India massage was amazing!

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 12 May 2012
Dear Guest,

It was a delight to have you stay with us. We also thank you for your encouraging feedback on Trip Advisor.

We are pleased to note that our facilities were to your satisfaction. We are also delighted to note you found our service gracious and accommodating and sincerely appreciate your recognition of our team members for all their efforts.

I have conveyed your compliments to entire team, for whom it has been a tremendous source of inspiration. The kitchen and spa team were also happy to read your compliments.

We value your support and patronage and look forward to having more opportunities to be of service to you.

Thank you,




Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberohotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mission Viejo, California
1 review
Reviewed 7 May 2012

This was my first trip to India and did not know what to expect in regards to hotel accommodations. I was going to Bangalore on business and the Hotel Oberoi was recommended to me by some friends. I stayed at the Oberoi for 6 nights and found it to be truly wonderful. In fact, it exceeded my expectations and far exceeded any hotel stay I had in the states. Bottom line, I would recommend the Oberoi to anyone going to Bangalore.

Things of importance to me:
Hot Water: As hot as you want it and always available (never found the water to be luke-warm or cold)
Sheets & Linens: Always clean and soft (no scratchy sheets or towels)
Service: 24x7, just a phone call away, immediate response
Food: 4 restaurants within the hotel, good variety of food, great prices, great breakfast.
Cleanliness: Absolutely spotless
Room Temperature: As warm or cold as you want it (you can set your temp)
Gratuity: The Oberoi has a no gratuity policy. If you want (totally optional), at the end of your stay you can leave an envelope at the front desk with a gratuity that is then shared with the entire staff.

AK

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Bangalore, General Manager at The Oberoi, Bengaluru, responded to this review, 12 May 2012
Dear Guest,

Thank you for considering The Oberoi, during your visit to Bangalore. It was an absolute delight to have been of service to you.

We sincerely appreciate you sparing time in sharing your experience on Trip Advisor.

We are pleased to note that we exceeded your expectations. Thank you indeed for such a delightful review.

I have shared your compliments with the entire team who were happy to note that their efforts were so well appreciated.

The team joins me in thanking you for your recommendation and we all await your return to The Oberoi, soon.

Thank you,

Yours sincerely,

Huvida Marshall (Ms)
General Manager
The Oberoi, Bangalore

huvida.marshall@oberoihotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Bengaluru

Property: The Oberoi, Bengaluru
Address: 37 - 39 Mahatma Gandhi Road, Bengaluru 560001, India (Formerly The Oberoi, Bangalore)
Phone Number:
Region: India > Karnataka > Bangalore District > Bengaluru > Ulsoor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bengaluru
#1 Luxury Hotel in Bengaluru
#1 Family Hotel in Bengaluru
#1 Business Hotel in Bengaluru
Price range (per night): ₹ 8,904 - ₹ 17,615
Hotel Class:5 star — The Oberoi, Bengaluru 5*
Number of rooms: 160
Official Description (provided by the hotel):
A modern &charming hotel with landscaped garden & water bodies, in the heart of business & shopping district. The hotel is now ready with a refreshing new experience. The entire accomodation is now new and reflects the tranquility and energy of this beautiful and modern city. The contemporary design and innovative features of our rooms and suites will ensure that your stay is even more memorable.All our rooms are now equipped with Oberoi E'nhance, an iPad interface that allows you to customise your in room experience ... more   less 
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Also Known As:
The Oberoi Bangalore Hotel Bangalore
Oberoi Bangalore
Oberoi Hotel Bangalore

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