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“Wonderful Hotel but needs upliftment.” 4 of 5 bubbles
Review of The Leela Palace Bengaluru

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The Leela Palace Bengaluru
Ranked #9 of 644 Hotels in Bengaluru
Certificate of Excellence
New Delhi, India
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Wonderful Hotel but needs upliftment.”
4 of 5 bubbles Reviewed 1 May 2012

There is completely no doubt that The Leela is more then just a hotel stay. I had been a loyal Leela-ite since whenever I remember travelling. And a specially blessed meeting with Capt.Nair in Mumbai some time back has made it compulsory for me to be at Leela when I am away from home.

I have never had a disappointed with my stays in almost all properties until after this stay at Bangalore,I was there to attend a Conference so it was a one night stay...
These are small things but I would like them to be pointed out so that there never is a hurt to the image of the esteemed hotel.

When I checked in I found the glass cookie container to be dirty with left over crumbles. and also the runner on the bed was stained., I'd be happy without a runner,rather then a stained one on my bed.please find attached the pictures of the same.
Another problem was despite mentioning a room closer to the elevator- My room was 469 which indeed seemed the farthest from the elevator.

P.S. : I would like to totally bring out the exceptionally amazing services provided by Mr.Praveen at the Connoisseur Club, I would love to have him specially mentioned for the out of turn hospitality provided by him.

Neverthless it still is an amazing property - Worldclass shopping centre - one of the yummiest foods .
I would totally recommend you as what I experienced during my particular stay was a coincidental flaw(challenge to find flaw with leela) and Mr.Andrew GM , already assured that this wont be overlooked in future.

I look forward to much more amazing stays at The Leela .. I wish you a great stay

  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ParulMOberoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
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English first
Mumbai
Level Contributor
578 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
5 of 5 bubbles Reviewed 28 April 2012

Stayed for a change at the Leelas Bangalore.

Imposing property on Old Airport Road which is backed up by great service as well. Attended a function in their Ball room as well and the whole place has a majestic touch to it.

Didnt have time to see much of their facilities but enjoyed the stay

Room Tip: Good rooms
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kapurash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gurgaon
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 24 April 2012

I have stayed at the Leela Palace twice over the last six months, both times for corporate events. It’s a great extension of the Leela experience on most parts.

The rooms are good, typical of a major five-star brand but nothing distinguished the rooms from those in other hotels in the same category. And I say that with no concerns in mind. A special mention for service: the lady at the reception realized I was a repeat visitor and proactively signed me up to their loyalty programme a benefit of which was free wi-fi, which was a nice touch.

The restaurants again are grand and boast serious variety in their spreads. The breakfast place has a lovely sit out next to a small man-made stream, it has a nice European feel if you are willing to be carried away for a second. The spread can be esoteric – I found gulkand halwa one of the days – and vast enough for you to indulge yourself.

The ball room experience was ordinary: no windows, the bottles of water had been stored in a damp place and had a bit of a musty smell, the chairs were the usual straight-backed contraptions you get in most conferences and there was a large hole in the false ceiling which had paper taped over it. And nothing remarkable about the food served on buffet.

The experience was typical of what you will get in any hotel of that category; the thing that rankled is that nothing was differentiated enough for me to file away in my mind.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Heelsonwheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 24 April 2012

The Leela Palace is beautiful and the staff are excellent. Each employee and staff member greets guests with a warm smile and professional demeanor. The hotel grounds and interior are luxurious and offer traditional Indian atmosphere. The rooms are very comfortable and of noteworthy size even in the basic deluxe rooms. Service is excellent through out the hotel. Guests arriving late at night are taken directly to their room and an expedited check in is done there.

The food in all the restaurants was very good and variety exists to suit all tastes and cultures. Service at breakfast was some times slow on refilling beverages and bringing the bill. Jamavar, the Indian restaurant is very good, but expensive. The menu selection at Citrus could be a bit larger for lunch and dinner. Alcohol overall is overpriced.

The spa is wonderul with a nice menu of services for average prices.

Be prepared for the nightly treatment for mosquitos. Each evening around 6PM they treat the grounds by propelling a smoke with insecticide. It is a short but very noisy process.

It is the exceptional attention to detail and personalized service that sets the Leela Palace above the rest and keeps me returning.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ILv2trvl_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 29 May 2012
Dear Guest,

Thank you for taking the time to share your experience.

Itu2019s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, facilities, Restaurants and Staff are truly appreciated.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

I stayed at Leela for 9 nights during a recent business trip. It exceeded all of my expectations, from the luxury car that picked me up from the airport, to the amazing accommodations, lovely view of the gardens and delicious food in each of the restaurants. The staff are very friendly and professional - they knew me by name. The internet connection in the room was finicky and it took a while (and a couple of calls) to get connected. Only negative was the construction noises that continued into the evening when I was trying to rest in my room. Other than that, staying at this hotel was an amazing experience.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank twosons08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew_Hendrian, General Manager at The Leela Palace Bengaluru, responded to this review, 29 May 2012
Dear Guest,

Thank you for taking the time to share your experience.

Itu2019s good to hear that you had a wonderful stay at Leela Bangalore.

Your comments regarding the hotel, facilities, Staff and food are truly appreciated.

We have noted your comments with regarding to the noise and will ensure the same is looked into.

We look forward to welcoming you back to The Leela Palace Bangalore to provide you with the same unforgettable experience you have come to expect from us.

Warmest Regards,

Andrew Hendrian
General Manager
The Leela Palace Bangalore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Palace Bengaluru

Property: The Leela Palace Bengaluru
Address: #23 Airport Road, Bengaluru 560008, India
Phone Number:
Region: India > Karnataka > Bengaluru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Bengaluru
#7 Romantic Hotel in Bengaluru
#8 Business Hotel in Bengaluru
#8 Luxury Hotel in Bengaluru
#9 Family Hotel in Bengaluru
Price range (per night): ₹ 13,772 - ₹ 31,822
Hotel Class:5 star — The Leela Palace Bengaluru 5*
Number of rooms: 357
Reservation Options:
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Also Known As:
The Leela Palace Bangalore Hotel Bangalore
Leela Palace Bangalore
Leela Hotel Bangalore
Leela Palace Hotel Bangalore
Hotel Leela Bangalore

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