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Reviewed 11 February 2022

Disgusting Hospitality.
Zero ownership.
Pricey.
Pathetic Room Service.
Unprofessional Reception Front Office executives.
No vehicle parking assistance.
Buffet breakfast was denied as promised at the time of booking.

Date of stay: February 2022
    • Cleanliness
    • Service
Thank Santosh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gokulam Grand, General Manager at Gokulam Grand Hotel & Spa, responded to this reviewResponded 13 February 2022

Dear Santhosh,

Thank you for taking the time to leave your review on Trip Advisor.

I am very sorry to hear that your experience in terms of the hotel did not meet your expectations, however please accept our sincere apologies for the same. We really take utmost care of all our guest. This is an inadvertent deviation from our normally high standards- rest assured we will ensure that this doesn’t recur in future.

It is our utmost focus to provide our valued guests with personalized service that meets high standards of hospitality. A feedback such as yours helps us to continuously introspect and find solutions in order to constantly improve.

We sincerely request you not to hold this particular experience against us and give us one single opportunity to showcase the quality of Gokulam Grand Hotel & Spa Bangalore on your next visit to Bangalore.


Warm Regards

Bappa Battacharjee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2022 via mobile

I stayed at this hotel with family, it truly was an amazing experience. Special thanks to my always smiling host Mr. Chinmay & entire team at gokulam grand who was available for our comfort 24x7.
The restaurant (My Place) is a place for foodies, entire property is well maintained & sanitized frequently.

Once again want to thank Mr. Chinmay for the wonderful experience

Date of stay: February 2022
Trip type: Travelled with family
Thank siddharthsurana510
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gokulam Grand, General Manager at Gokulam Grand Hotel & Spa, responded to this reviewResponded 10 February 2022

Dear Mr.Surana,


We are glad to hear from you and thank you for taking your valuable time to put across such an encouraging review on TripAdvisor.

It gives us utmost joy to read your review and to know that we could provide you with a magical experience.

Thank you for complimenting our Service, Food and Hospitality. It is our constant endeavor to provide great services to all our esteemed guests.

It will be my pleasure to share your gracious comments with Chinmay and the entire team who will be delighted to note that their efforts were so well appreciated.

Please take good care of yourself and your family and we hope to have the pleasure of being of service to you many more times.


Warm Regards,

Bappa Battacharjee
General Manager

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Reviewed 6 February 2022

Nice stay at hotel the service is very nice,staffs are very polite and friendly Thanks Chinmay for the service.Will look forward to visit again.Cleaning and food is awesome.Only swimming pool is lacking.

Date of stay: February 2022
Trip type: Travelled with family
1  Thank Ashok_bengaluru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gokulam Grand, General Manager at Gokulam Grand Hotel & Spa, responded to this reviewResponded 7 February 2022

Dear Mr. Jain,

Thank you for choosing The Gokulam Grand and we appreciate your time to share feedback of experience on TripAdvisor.

Creating awesome memories is indeed our prime focus and your praise are a huge inspiration for the team in this regard. I have conveyed your compliments to Chinmay and the entire team, teams was delighted to know that their efforts were so well appreciated.

The Gokulam Grand Bangalore eagerly awaits welcoming you back many more times.


Warm Regards,

Bappa Battacharjee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022

I would like to thank Mr. Govind (housekeeping executive) and Arun (HouseKeeping)
for their excellent services. I felt at home and the helpdesk is always available 24/7 for any kind of support.

Best hotel in Banglore so far. And very good view of lush green trees .

Breakfast was superb and would like to thank the staff at the restaurant as well, specially Aroma.

Regards,

Room tip: best views, and services
Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank winndhd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gokulam Grand, General Manager at Gokulam Grand Hotel & Spa, responded to this reviewResponded 10 January 2022

Dear Guest,

Thank you for taking the time to share your feedback on your experience at our hotel. It was our privilege that you chose to stay with us.

It is very pleasing to note that the Courtesy and Professionalism displayed by Govind, Arun and our entire team have left a lasting impression on you. My entire team was gratified to hear such kind words of praise from a valued guest such as you.
Feedback such as yours always acts as a driving force for them to excel further in the guest services.

We look forward to welcoming you back to Gokulam Grand Hotel & Spa Bangalore on your next visit.


Warm Regards

Bappa Battacharjee
General Manager

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Reviewed 4 January 2022

Mr Amith manager and help desk team was amazing. 905 Suit room ambiance was fantastic! But bathroom and toilet had water leakage all over the floor which was not comfortable. I hope this would be taken for the next customer stay .

Date of stay: December 2021
Trip type: Travelled with family
Thank Sriram1352
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gokulam Grand, General Manager at Gokulam Grand Hotel & Spa, responded to this reviewResponded 7 January 2022

Dear Sriram,

Thank you for choosing to stay with us and leaving us your valuable feedback.

We are happy to have you appreciate our Ambiance ,Staff and hope to always delight you with our Service. We apologize for the experience you had with bathroom leakage and have taken note of the aspects you found bothersome.

Your detailed feedback is very valuable and I have personally shared it with the relevant department heads to apprise their teams and take measures to rectify our shortcoming.

I do hope you will return soon and give us another opportunity to look after you.


Warm Regards,

Bappa Battacharjee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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