I was visiting Bengaluru for an extended holiday and as I have had great experiences with other ITC hotels, this was my automatic first choice for a stay. This hotel has one of the best locations, being situated on a huge junction, with loads of restaurants and bars in the vicinity. All the main commercial areas are within 20 minutes walk - I think walking is the best way to move given Bengaluru's excellent weather all year round. The hotel is made beautifully. The open lobby is refreshing and a place where you could spend a lot of time. The Lotus Pavillion is a bar which is open from all sides and open all day - a great place to spend your leisure time even if you are a teetotaler. The rooms are great with all worldly comforts, are spacious and well laid out. Most of the rooms have a balcony attached. The room I stayed in also had a TV with the bath tub. The butler service with complimentary teas and coffees all day is a thoughtful gesture. The hotel has all other facilities also like Spa, Health Club, Swimming Pool, multiple dining options and the like.
But the good news ends here. Two things which have always drawn me to ITC hotels are their Hospitality and their Food. But, sadly both these ingredients are sorely missing in this hotel. The staff is rude, unresponsive, humiliating and demeaning. I encountered such situations every day of my trip with different people and so this was not a stray incident. The Hostess in West View was abusive. Other restaurant staffs were indifferent taking their own sweet time in serving food - and the food is cold by the time it gets served - buffet counters are not replenished inspite of repeated reminders and the cleaning staff drops the food from the table onto the floor. Room service staff forget to bring everything together and by the time they come back the existing food becomes cold. Certain inclusions which were part of my package was denied to me inspite of repeated reminders for the same. The food at best is average. Signature dishes from other ITC restaurants are advertised but taste nothing like the original.
All in all I would recommend giving this place a miss. This hotel makes sense only for people looking for freebies, as you can find so many faults and if you make the right noises the management will load you with freebies to keep your mouth shut. I would like to add that the same stunt was tried on me but I declined all such offers and have paid for my stay in full.
- Official Description (provided by the hotel):
- ITC Gardenia is inspired by the beautiful garden city of Bengaluru. The hotel is conceived as a building set in a garden, where interiors and exteriors amalgamate into each other with the realm of architectural aesthetics and landscaping sensibilities. The spaces are organized around a sequence of gardens and landscaped areas. The Lotus pavilion set in the central court echoes the spirit of the historic Sri Rangapattanam. The sloping roof that express different levels, breaks up the building block and places the hotel in context by their reference to the traditional architect Bengaluru. The whole facade is in clay bricks which go hand-in-hand with the garden environment and subtly merging with it. The ethos of ITC Gardenia is ‘Forward to Green, Back to Nature.’ The hotel’s environment friendly practices such as Energy Efficiency, Zero Solid Waste management goes hand in hand with aspects of the hotel that blends well with a green garden ambiance. Each of the exquisitely designed and magnificently appointed 292 rooms and suites, including the Presidential Suite with one indoor pool, blend seamlessly with the garden setting. ... more less
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- Also Known As:
- Itc Gardenia, Bengaluru Hotel Bangalore