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Reviewed 30 August 2019 via mobile

It was the most pathetic stay. Hygiene was below average. Hospitality of the owner and staff was much below par. Facilities in the hotel were ridiculous. I would like to cite a few examples:
1. No hot water supply, when we complained we were told that you shoud have asked for it. Never heard of this policy in any hotel all over the world.
2. There were only two tea bags and we were 3 occupants. Apparently we had to ask for it every time we wanted to have tea in the room.
3. When called the reception for bed tea at 6.30, we were told that they start serving bed tea only at 7am. Eventually they did send at 7.45 which we courteously refused.
4. Breakfast was part of the package. When we came down to have breakfast, we were told that we should have ordered it before. On our asking as to how much tome will it take we were told atleast 40 mins. We had no choice but to skip the breakfast, as our driver/car were waiting to go the next destination.

We had another booking in the same hotel for 29th August (through goibibibo), which we had to forgo by loosing all the booking money (INR 6k plus) because we didn’t want to have the repeat of most obnoxious experience.
My advice: never go by name and pics. The Silk Route Hotel is a total sham!!
I am sure they cannot sustain for long unless they mend their ways and the owner takes some good training in hospitality!!! :((

Date of stay: August 2019
Trip type: Travelled with family
Thank Anupras0802
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 20 August 2019

The room was very comfortable and well-serviced. Any help needed was immediately provided. The owner himself interacted with us and made us feel at home. The garden and the relaxing space in front of the property gives it an exceptional twist. The garden can be used for hangouts and bon fires.The hotel doesnt seems congested unlike many other properties in Leh.The area is not overcrowded, unlike many other hotels in Leh. The view from the roof is just breathtaking. The balcony and the concourse of the Hotel make the place very interactive. The hotel organized traditional folklore musical show for us.

They place indeed unique for the reasons mentioned above. Fully recommended.

Room tip: Great view. Great concourse for hangouts and front yard for bon fire!
Date of stay: May 2019
    • Location
    • Rooms
    • Service
Thank syedmayo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 August 2019

The stay was comfortable and the property is very nicely maintained. The staff is very helpful. The food was also excellent. Location is away from mall road but cab is arranged by reception staff easily.

Date of stay: June 2019
Trip type: Travelled with family
Thank SushilMalik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 July 2019 via mobile

We visited Leh in July and were 25 in total. The experience was great and would recommend this place to everyone who visit Leh for the first time.
The staff is just like family and take care of you nicely.
The food served is just like home cooked. Fresh and tasty.
Open place however need to have some vantilation on 3rd floor as the entire floor is covered with glass frames.
Thank you for overall experience.

Date of stay: July 2019
Trip type: Travelled with friends
Thank reeut
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 July 2019

This hotel combines luxury services with warmth and personalized touch. Highly recommend this hotel to everyone . The staff was wonderful,the location was perfect and very central. The rooms were beautiful and very clean.
We had booked three hotels for three days each and this was the hotel we booked for our last three days of the trip and it was the best hotel from all the three hotels and the perfect way and place to end our holidays.i regret not booking it for all the days and I wish I could've stayed longer.
And also the owner was really sweet and helpful..we will definitely come back to this one..

Date of stay: May 2019
Trip type: Travelled as a couple
Thank Jhalaaditi01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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