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All reviewsmain marketfacing the streetnice garden areathe hotel stafffamily suitecourteous staffsatisfactory stayhotel is locatednew wingroom service was promptperfect locationstayed in this hotel for nightsfood menuspecial mentioncomfortable hotelhot waterwalking distance
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Reviewed 9 September 2017 via mobile

This has to be one of the best hotels in Leh. Service was fantastic especially the front desk managers. We had a warm welcome during the check and everything was perfect besides the restaurant manager who we thought was rude. Rest of the staff was polite.
Rooms were clean and classy.
I just wish rooms had better view of the mountains.

Stayed: August 2017, travelled with friends
Thank Soni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicNSpanLadakh, Guest Relations Manager at Spic n Span Hotel, responded to this reviewResponded 15 September 2017

Dear Soni Ji,
Greetings from Spic N Span!
Thank you for your positive review and for choosing our hotel. We are so pleased to know that you enjoyed your stay. I'm sure our entire staff enjoyed catering your needs.. We are looking forward to seeing you again soon..

Best Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2017

Conveniently located near market and bus stand. Stayed with friends. Rooms are specious and clean. Cozy garden is good for chit chat over coffee and cookies. Good dinning facility but overly priced. Staff was helpful and courteous.

Stayed: August 2017
Thank MeenaRanade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicNSpanLadakh, Guest Relations Manager at Spic n Span Hotel, responded to this reviewResponded 15 September 2017

Dear Meena,
Greetings from Spic N Span!
Thank you for your positive review and for choosing our hotel. We are so pleased to know that you enjoyed your stay. I'm sure our entire staff enjoyed catering your needs.. We are looking forward to seeing you again soon..

Best Regards,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

I took one night package with breakfast and dinner included. Breakfast was horrible. Almost every possible food item was under cooked. We also heard other guests complaining about the same. They serve 1 litre bottled water for Rs. 55. Note that the MRP stated on bottle is Rs. 20 only. I will take this up with consumer court separately as companies indulging in such activities have been penalized in the past. The staff was rude at multiple occasions. The rooms are clean hence, the 1 star for that. I asked for the manager on duty to meet me twice. Both the times I was told that he isn't at the property so I asked whosoever is available to come and collect feedback but that didn't happen. As a final resort, I am sharing feedback on social media for future guests. I don't think I am going to return to this property and refer it to anyone ever knowing that they don't follow the basics of hospitality.

Stayed: September 2017, travelled with friends
Thank AshishSachdeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicNSpanLadakh, Guest Relations Manager at Spic n Span Hotel, responded to this reviewResponded 7 October 2017

Dear Ashish,
Greetings from Spic N Span!
Thank you for taking the time to share your valuable review. The experiences you described are not characteristics of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Your feedback was shared with our team, and we look forward to the opportunity to welcome you back and exceed your expectations.

Regards,
GRM

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Reviewed 29 August 2017 via mobile

This has been my second visit to spic n span in the last three months

This time it was with friends

We were on a road trip and stayed at SNS, as always it was so comfortable

We just felt like home

Staff is very courtieous

Very highly recommended while in Leh

Stayed: August 2017
Thank vaibhav_kohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicNSpanLadakh, Guest Relations Manager at Spic n Span Hotel, responded to this reviewResponded 31 August 2017

Dear Vaibhav,
Greetings From Spic N Span....!

Thank you for taking the time to write a positive review about our hotel. We really appreciate that you give us a perfect ratings and for recommending our hotel to other travelers. We are also looking forward to seeing you and pleased to serve such a guest like you....

Thank you for choosing our Hotel for your stay!

Regards,
GRM

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Reviewed 28 August 2017

1. Great location, courteous staff, 2-3 minutes walk from main market.
2. Spacious fresh Rooms, amenities, services are Perfect.
3. Wifi is poor just like other hotels in Leh. 24 Hour hot water.
4. Food has variety but can be improved.
5. To add experience - More that enough breakfast was very nicely packed when we had to leave at 6 am for Nubra Valley due to Leh Bike Racing. Staff is caring and quick, will definitely visit again.

Room Tip: Top floor both rooms are expensive but have great view and twin rooms. Also a big terrace.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Smita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpicNSpanLadakh, Guest Relations Manager at Spic n Span Hotel, responded to this reviewResponded 31 August 2017

Dear Smitha,
Greetings from Spic-N-Span!
Thank you for the splendid review on Trip Advisor and for the perfect ratings. I’m happy to know that our team succeeded in providing you with warm & intuitive service throughout your stay. We are happy to note that you found our location ideal for your stay with an overall good impression of the accommodation and food in the hotel.

Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon

Warm Regards,
GRM

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