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All reviews lake view room residential area pleasant stay your disposal nishat bagh kashmiri pulao neat and clean rooms kashmir valley special thanks non veg mr cleaning kawa geyser winter
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Reviewed 18 October 2021 via mobile

I visited this resort in December 2018. Very good location. Neat and clean room. Great service. Had a great kawa as welcome drink. Got a very good deal for sightseeing as well. Don't miss their alu gobhi, dum alu and kashmiri pulao. Had a great stay.

Date of stay: December 2020
Trip type: Travelled with family
Thank divyesh1001
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IMPEX HILL Resorts, General Manager at Impex Hill Resorts, responded to this reviewResponded 22 October 2021

Hello Sir,

Thank you so much for your wonderful words – it is like being in a different environment when you come here. Thank you for liking our food and the services.

Cheers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2021

inconvenience location on narrow steep up slope hilly lane with lot of traffic.....congested car parking.... filthy rooms, dirty linen and smelly attached bathrooms ...poor maintenance...nobody seems to have checked our rooms before we came in the evening ... ..After seeing rooms and response of staff we preferred to forego our advance payment and checked into another hotel late in the evening to avoid making a mess of our family holidays.... photos and information on net is deceptive and advice future customers to be careful before booking...

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank 104jagjits
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IMPEX HILL Resorts, General Manager at Impex Hill Resorts, responded to this reviewResponded 11 October 2021

Hello Mr Jagjit,

The Satisfaction and Service for our guests is always our top priority. Before your arrival we already confirmed to you that our lake view rooms were under renovation and cannot offer them to you but at the time of check in you insisted us for the same and we provided . Also we have our own personal car parking for at least 10 vehicles that was little occupied for the maintenance work and there was still space for your vehicle but you didn't entered. As We informed that we can provide other rooms to you and you said Ok that we are going for sightseeing and will return in evening but you did not came back. Then called our reservation many times for the refund that was not possible. Our location and information on the internet is same as it is and in this era guests check before booking where they are coming to what location

Please feel free to reach out to me directly at if you have additional information to share.

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2021 via mobile

We stayed about 5 days there.Rooms are nice,staffs are co operative,Foods are good.The location is near Nishat bagh,but the entry point is a narrow hilly lane.Besides a back side view of the hotel is breathtaking,in winter it will definitely covered by snow,whereas front view also very nice.Guest can see the part of dal lake from front.
Thank u Impex

Date of stay: August 2021
Trip type: Travelled with family
Thank Pousima
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IMPEX HILL Resorts, General Manager at Impex Hill Resorts, responded to this reviewResponded 28 September 2021

Hello Miss Pousima,

We are incredibly grateful that you took the time out to leave us a review. Your review helps us to improve service for everyone. We have two approaching roads to the resort that is near by the Nishat mughal garden.

Give us a chance to host you again.
Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2021

A small simple hotel in the residential area of Nishat.... but what an amazing expreince..... completely wooden rooms ,comfortable...spacious and a lovely view of the garden and dal lake ...
most of the rooms are front facing where there is a lovely garden, jhula, colourful fountain in the evening,,, chairs and table for people to chitchat.... lovely plants all around... quiet, peaceful, view of the hotel and rooms facing dal lake,,, extra ordinary food, and service,,,, if the housekeeping guys dont come there will be no cleaning of the rooms....dinner was same : thick rotis,3 sabzis one dal or rajma,,,, one non veg item and par boiled basmati rice cooked. with salad , papad pickle and amazzing phirni.... breakfast was poha, omlets, toast butter/jam plus tea or coffee limited to number of people.... extra tea coffee or food chargeable.,,,we met the chef who cooked personally food of our choice and it was super yummy after a tiring day of sightseeing....overall a fantastic stay and enjoyed the most with a beautiful climate and lovely views.. special thanks to the staff and Sajjad bhai

Room tip: rooms facing the garden and dal lake
Date of stay: June 2021
    • Value
    • Location
    • Service
Thank trablo77
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IMPEX HILL Resorts, General Manager at Impex Hill Resorts, responded to this reviewResponded 16 August 2021

Dear Guest. I appreciate your positive feedback about our hotel and taking the time to write this beautiful long review.
Our menu for Breakfast and Dinner gets daily change with the items as well. We provide housekeeping service till 12 o clock only as per the time.

I am so glad to hear that you enjoyed your stay with us!. Call us if there is anything we can help you with for your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2021 via mobile

Thanks to Impex Hill Resort and Junaid.
Had a comfortable stay at this hotel in srinagar.
The balcony rooms was immaculate and the view was breath taking specially if it is a sunny day.

We had a 4 nights booking the food served to us on the last day was very good and thanks to Mustaque their cook and for rest of the days it was average.

Most of the hotel staffs was well mannered and very helpful.

THANKS Junaid for introducing us to Bashir Bhai ( telephone number : 09682538167 ) who drove us all around Kashmir, gulmarg , sonamarg and pahalgam with outmost care, guidance and sincerity using his more than 30 years of experience of Kashmir Valley .

And Junaid thanks for an overall good experience and value for money trip in Kashmir.Really appreciate your professionalism and sincerity.

Thanks
Samrat and Family.

Date of stay: April 2021
Trip type: Travelled with family
Thank Samrat B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IMPEX HILL Resorts, General Manager at Impex Hill Resorts, responded to this reviewResponded 26 April 2021

Hello,

Thank you for such a nice review.

Here's hoping that you will remain a loyal customer- a 25% discount ll be given to you for your next trip or for your other any contact's trip. We are available on [ 09858355271 ].

Cheers !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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