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Reviewed 8 March 2021

We stayed here for 2 nights and the service was excellent. Mr. Reeyaz from the F & B was very helpful and always welcomed us with a smiling face. Especially loved the food.the interiors and the wood work in the hotel were of great taste.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank kavyah2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irfan Mir, General Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded 9 March 2021

Dear Guest,

Greetings from Fortune Resort Heevan, Srinagar!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Srinagar.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Resort Heevan, Srinagar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Resort Heevan, Srinagar and would be delighted to assist you with any requirements.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021

Excellent location, food, service & lively responsive staff. Especially Mr Reeyaz & his team at F&B then House keeping Saima & Nisar.
Need some renovation of room interior but in all it is worth staying. We stayed for 4 nights & were happy satisfied.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank anandsut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irfan Mir, General Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded 8 March 2021

Dear Guest,

Greetings from Fortune Resort Heevan, Srinagar!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Srinagar.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Resort Heevan, Srinagar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Resort Heevan, Srinagar and would be delighted to assist you with any requirements.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021 via mobile

Very warm welcoming and a great crew in overall.Lovely property with footfalls of bollywood celebrities.Mr.Irfan,GM of the resort helped us in recommending beautiful place in prior whereas Mr.Riyaz of the restaurant helped us in choosing the best of Kashmiri delicacies.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank madhuryyabhuyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irfan Mir, General Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded 8 March 2021

Dear Guest,

Greetings from Fortune Resort Heevan, Srinagar!

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Srinagar.

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Resort Heevan, Srinagar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Resort Heevan, Srinagar and would be delighted to assist you with any requirements.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021 via mobile

Visited Heevan Resorts Srinagar for 3 rd time in a row.

Extremely good experience, really enjoyed the stay.
Very good hospitality. Mr.Sajjad at frontdesk delighted us by upgrading us to a Suite ,Mr. Riyaz in Restaurant and Mr. Yunus , Mr. Hussain in house keeping ,to name a few made our stay extremely pleasant , gave us very good service.
It's definitely the obvious choice of place to stay in Srinagar

Date of stay: February 2021
Trip type: Travelled with friends
1  Thank vinay9330
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irfan Mir, General Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded 5 March 2021

Dear Guest,


Greetings from Fortune Resort Heevan, Srinagar!


At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Srinagar.


I am pleased to know that you were satisfied with your experience of our services and facilities.


At Fortune Resort Heevan, Srinagar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations.


I look forward to meeting you during your next visit to Fortune Resort Heevan, Srinagar and would be delighted to assist you with any requirements.



Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021 via mobile

Property is small but rooms were amazing. Service, food and staff were raising bar in every aspect. I loved staying there. We planned to stay for a day and by there amazing hospitality we extended our stay to 3 nights there.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank payalsingla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irfan Mir, General Manager at Fortune Resort Heevan, Srinagar - Member ITC's Hotel Group, responded to this reviewResponded 5 March 2021

Dear Guest,

It was a pleasure having you stay with us at Fortune Resort Heevan, Srinagar.

We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.

We look forward to the pleasure of your visit and assure you of our best attention at all times.

Thank you,

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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