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Reviewed 9 June 2022 via mobile

The hospitality is so bad .that the manager told us to sleep at 10....do you really think...when you are with family can we sleep at 10 ..... disgusting food.. trust you me .... it was more like dominating as a staff...
The manager and all staff are very rude.....

All reviews are fake .
But genuinely it is the worst experience of my kashmir it should not be 2star too... we were so unsafe here......

Very very bad.... others,are much better...don't take it ever and waste your precious money here

Date of stay: June 2022
Trip type: Travelled with family
Thank OnAir101973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showkat Tuman, Owner at Mascot Houseboats, responded to this reviewResponded 10 June 2022

Dear Guest,

Please find suggestions for your future travelling especially when you stay at renowned properties:-

1. Whenever you book online, kindly mention the exact number of people staying in a room thereby avoiding a surprise and shock for the umpteen number of persons / Children sharing the room.
2. Share the ID's of accompanying Child at the time of check without consecutive requests from the property management.
3. Use a decent language with the staff while conversing.
4. No property allows outside food to be consumed in their dinning area, hence do not get take away food from Dhaba's to the Hotels.
5. If you are allowed to consume the food and use the dinning area a special case considering the children accompanied by you ( Like we did), Avoid puking and vomiting on expensive carpets, furniture and dinning tables.
6. Respect the other guests sharing the property with you and avoid being loud and uncivilised.




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2022

fantastic experience on a recent family trip
staff very helpful and most kind
owners always around to make sure all was sharply organised and all needs satisfied
unbeatable views and very romantic atmosphere
great food and service, very quiet
surrounded by beautiful nature and bird sweet chirping
overall amazing place and people
beautiful setting and boats fully carved and well decorated

Room tip: top floor suites have amazing terraces overlooking the lake and the mountains
Date of stay: May 2022
    • Value
    • Cleanliness
    • Service
Thank AriaIndia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showkat Tuman, Owner at Mascot Houseboats, responded to this reviewResponded 9 June 2022

Dear Guest,

Greetings from Mascot Houseboats!

Thank you sharing this delightful review of your stay with us. We are pleased to hear that you enjoyed Mascot Houseboats and the hospitality of Tuman family.

We will look forward to host you again in the "Paradise on Earth".

Warm Regards,

Showkat Tuman

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Reviewed 7 June 2022

We had a great time at the Mascot Houseboat. It is beautifully furnished with modern amenities. The beauty, tranquility and the fresh air are just amazing. But the best is the hospitality - the owners took great care of us and definitely took the extra mile. They organized different hikes for us and even accompanied us. Last but not least the food at the houseboat and the lunches they sent along to our hikes were delicious. We will definitely come back!

Date of stay: June 2022
Trip type: Travelled with family
Thank B8208QGrebeccah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showkat Tuman, Owner at Mascot Houseboats, responded to this reviewResponded 9 June 2022

Dear Guest,

Greetings from Mascot Houseboats!

Thank you sharing this delightful review of your stay with us. We are pleased to hear that you enjoyed Mascot Houseboats and the hospitality of Tuman family.

We will look forward to host you again in the "Paradise on Earth".

Warm Regards,

Showkat Tuman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2022

Stayed in Shamah suite at the Mascot houseboat. Room was grand, very luxurious. Bathroom was great and the good thing was that everything was working. There was no kettle to make tea in the room and were assured that the boys are always around to take care of that, but whenever we called or looked for, they were missing. So had go to the pantry to get the things one wanted. Food served for dinner was mediocre and needs lots of improvement, same goes with breakfast.

Mukul Saran

Date of stay: May 2022
Trip type: Travelled as a couple
Thank mukulsaran46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showkat Tuman, Owner at Mascot Houseboats, responded to this reviewResponded 6 June 2022

Dear Mr. Saran,

Thanks for your review. We have removed the Tea/Coffee makers despite the fact that our guests enjoy a served Complimentary tea/coffee with cookies any number of times the guest demands. There have been colossal accidents with different houseboats due to laxity and insensitive handling of such amenities by guests resulting in complete damage to Houseboats in Kashmir. Serve Pantry is the closest Access/Contact point to staff( 10 metres) to Shamah Suite and the staff cannot roam around corridor respecting the privacy of guests.

Regards,

Shawkat Tuman.

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Reviewed 2 June 2022

One of the most authentic and original accomodation I have ever stayed in. Travelled for business and stummbled across this amazing place and we decided to give it a shot. We were beyond impressed! Every corner of Mascot houseboat is pure art, beautiful decoration, details of Kashmiri traditions instantly puts you in the mood to enjoy this beautiful place.
Attention of the staff was beyond words, the chef was preparing delicious meals for us every day, we tasted a lot of local delicacies and enjoyed the hospitality of the whole team.
The rooms were spacious, very clean and comfortable and we had an amazing afternoons at the beautiful terrace overlooking the mountains and Negin lake.
Special thanks to Immi who took his time off to take us around Kashmir, show us all the incredible scenery and some great conversations. We are beyond grateful!
Hope to come back again and enjoy this amazing place. A 5 star stay!!!

Date of stay: March 2022
Trip type: Travelled on business
Thank SonjaM688
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Showkat Tuman, Owner at Mascot Houseboats, responded to this reviewResponded 6 June 2022

Dear Guest,

It was indeed a pleasure hosting you and appreciating that you spend many nights at Mascot Houseboats enjoying the hospitality and Serene nature.

We look forward to your visit again.

Regards,

Showkat Tuman.

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