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All reviews hill top infinity pool latitude restaurant hill overlooking jade dragon premium indulgence room main building in room dining tulip garden duty manager beautiful property excellent view panoramic view rooms are huge f b room service breakfast spread
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Reviewed 21 August 2012

First the negatives,

1. AC control was not working properly. As per one the staff, 4 rooms share one unit. The temperature control in the rooms was rendered useless. Not something that you would expect in a 5 star.
2. Rugs by the bed sides were dirty.
3. Lighting in the rooms was inadequate.
4. Too few carts were available to ferry guests from rooms to the main entrance. Long wait.
5. Toiletries like shaving kit/dental kit etc was not placed in the rooms. Had to make repeated calls.
6. As we had 2 rooms, we were supposed to get 2 half day sight seeing tours. Nobody bothered to inform it earlier. Later when we enquired, the second tour was offered to Shankaracharya temple. Not good enough.

Now the positives,

1. Amazing location on top of a hillock overlooking the Dal Lake and Srinagar
2. Great Views
3. Very good food thanks to Chef Joshi.

Room Tip: Go for room nos starting 1245 onwards. They have the best views. Go for the ground level rooms as some of them have nice private sit-outs.
  • Stayed: August 2012, travelled with family
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2  Thank herlekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012 via mobile

The hotel Is located atop a mountain overlooking the dal lake. Spectacular views and excellent photographs.
The swimming pool is also overlooking the lake and valley. Good pool and great service.
The rooms are quite spacious and comfy.
Overall maintenance of the property needs some attention. Grass plants etc not well kept.
Food except breakfast, was a let down, we had buffet.
Staff good and service also proper.
Overall 5star touch except maintenance. Not expected by Taj.

  • Stayed: July 2012
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Thank AGOEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2012

I recently stayed at this property from the 17th to 19th of this month. this property has the most amazing view of the dal lake in the whole of Kashmir and the property is situated on a hill top which adds to the beauty of this hotel. So if you are wanting a good view during your stay in Srinagar this hotel is recommended.

The most dissapointing experience was the restaurant Lattitude where both the mornings we went for breakfast. The first day when we entered, we waited for good 7-8 minutes and no one came to make us sit on a table and eventually we found a table for 2 ourselves and sat there. During our 20 minutes of breakfast no one even bothered to come and ask us for tea or coffee and somehow we finished our breakfast and went. The next morning it started in the same manner and this time the wait was for 10 minutes and since that day there was no table free and the ones which were free were dirty. i specially called a guy and requested him to clean the table so that me and my wife could sit there and have breakfast. Same manner no tea coffee asked and i called a guy nearby me and requested him for a made to order egg which is very normal request through out the world. 30 minutes of wait and nothing came and we walked off. Totally a disgusting feeling and dint feel like that it was a five star property and that also from a TAJ group. but the stay part was ok. but this part totally killed the nice things. reported this at the time of check out but it seemed the lady who checked us out was not bothered and very casually told me that she will look into this.

Room Tip: Try requesting them room #1256 probably it has the best view.
  • Stayed: August 2012, travelled as a couple
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Thank mahajanNeeraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2012

This is our second visit to the hotel and we were disappointed with the services this time. The housekeeping deptt. needs to be greatly improved which was very basic. Any request would take many hours and innumerable calls before it was done.

The rooms are spacious, give a wonderful view of the lake and are very quiet and peaceful. It is a great place to relax.The bath products provided are awful and should be avoided.
Latitude cafe had a very extensive menu & had great food.
All in all, it still lacked the finesse of a Taj property and needs alot of improvement in terms of service and quality.

Room Tip: The lower rooms have the advantage of opening on to a garden which is great for kids to play. Also, some room are quite far from the lobby and restuarant.
  • Stayed: August 2012, travelled with family
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Thank ita2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2012

We were there for 6 nigths as family of 10. The place marks the revival of high end tourism in Kashmir. The packages are great. The food is very good. The service needs to be looked into. The pool is excellent over looking the famous Dal Lake. The rooms are large, and so are the bathrooms.All in all a great experience . Just the service required a little more attention.

  • Stayed: July 2012, travelled with family
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Thank Pretty60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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