I am writing in reference to holidays package trip I recently took to Manali from Heritage Holidays Pvt.Ltd. This was my first experience with Heritage Holidays & package trip and I was bit apprehensive. But, I must express my appreciation for the high level of customer service provided and making this trip a pleasurable experience for me.
I would like to take this opportunity to express my heartfelt thanks especially to:-
Gargi for prompt and outstanding assistance to my numerous queries, changes in schedules, package, destination without any frown.
Jyoti Rattan for excellent support during the trip. As our trip had to be extended for a day due to bad weather in Kullu, we were worried about making the arrangements for additional stay as our 1.5 yrs old daughter was not well, but Jyoti promptly extended his help and ensured arrangement of accommodation.
Next day Anuj could not get seat in return flight as he volunteered to stay back and settle things at Hotel which permitted the rest of group to reach airport in time and secure seats in return flight. By the time he reached airport, all seats in return flight were exhausted and eventually he had to extend his stay for one more day amidst uncertain weather. I must say that this gesture was above and beyond the call of duty and prompted me to write this mail to you.
The professionalism & commitment shown by Gargi & Jyoti, has made me your long term customer and I will love to recommend Heritage Holidays without any doubt to my family & friends.
Thank you very much
- Official Description (provided by the hotel):
- 3 star deluxe facilities are in The Orchard Greens, Manali. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ClearTrip, Expedia and Agoda so you can book your The Orchard Greens reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Orchard Greens Hotel Manali