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Reviewed 24 February 2020 via mobile

Room is very nice
As per booked
Awesome facility
Superb food
All jain food available by demand
Co-Operative Staff
Pure veg hotel
Hospitality is awesome
Sanjeev sharma guide us very well
Mountain View from the hotel is very good
We will definitely plan our other trip as soon as possible

Date of stay: February 2020
Trip type: Travelled as a couple
Thank pooja104
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Kapoor, General Manager at Apple Country Resort, responded to this reviewResponded 25 February 2020

Dear Ms.Pooja,
Greetings from Apple Country Resort – Manali! Thank you so much for staying with us and taking time to write about your experience. We are pleased to hear that you enjoyed the overall experience of your stay with us. Thank You for your kind words. We look forward to welcoming you again.
Warm Regards,
Vivek Kapoor
General Manager

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Reviewed 24 February 2020 via mobile

Wonderful hotel in a great Location, pleasant stay and clean rooms, the best thing that makes this place worth staying are the staff. The staff is really approachable and helpful. Would totally recommend this hotel for stay.

Date of stay: February 2020
Trip type: Travelled with family
Thank Misha1989
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Kapoor, General Manager at Apple Country Resort, responded to this reviewResponded 25 February 2020

Dear Ms.Misha,
Thank you for sparing the time in posting such a wonderful review.
I am delighted that you had a memorable stay at Apple Country Resort – Manali.
Thank you for your gracious comments complimenting the hotel, the rooms and in particular the courtesy extended by the team. It gives me immense pleasure to share your positive feedback with my team.
Thank you once again and we look forward to the pleasure of welcoming you back in the near future.
Warm Regards,
Vivek Kapoor
General Manager

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Reviewed 24 February 2020 via mobile

Reached hotel at 9pm on 23rd feb.. the hotel is fully booked , we checked in and issues started

Booking was done through Make My Trip and the issues we are facing are as follows .

1. Heater doesn't work and was in maintenance when we arrived or we so we were told.
2. Bed is in pathetic condition , its uneven and springs hurt your back . ( Yes 20 yr old cot is yet not replaced )
3. R.O water is provided in a jug . No mineral water

We were given an option to change the room but that room was in an even worse condition . Heater was making noise and bed was in an even worse condition.

Further we spoke to hotel staff for water and were told that they will provide mineral water bit were not provided .

I asked hotel staff to initiate our check-out and provide our refund , hotel staff In Arrogance replied ( aap niklo hotel se aapko nikalna hai toh) leave the hotel if you have to but we wont provide any resolution to your complaint we dont have any more rooms. This is how it is.

So we spoke to make my trip to change our hotel but they couldn't help us either. So no choice was left with us and hence we left for dinner at the hotel as it was pre booked too.

To further add to our dismay , the Dinner was pathetic too... It stinked of bad oil which was used to cook the food. We didnt eat much and get back to room.

No hot water so we didnt bathe and slept ... Woke up with a back ache (both of us)

Morning went for breakfast had bread and butter that's it.

So my Advice to you is rather book some other hotel but apple country.

P.s - upon check such bad conditions i asked the hotel manager about how old is the hotel and his answer was '20 YEARS'
So i asked him when was the hotel last renovated since its 20 yr old and he answers 'its renovated every year'

Wish you good luck in your search for a good hotel.

Regards.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank jatina845
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Kapoor, General Manager at Apple Country Resort, responded to this reviewResponded 24 February 2020

It's so sad, a wonderful tool like TripAdvisor can also be misused. The other reviews are testimony to the kind of hospitality we offer to all our guests.

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Reviewed 23 February 2020 via mobile

I went to Manali with my hubby in last week of February.

Location- On the top of hillside of Log huts, Manali. Surrounded by snowy hills. Pick and drop service available.

Hospitality- Top-notch. Staff is very cooperative.

Cleanliness- Very impressive.

Food- Very good.

I would surely recommend this hotel to couples and families visiting Manali.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank yamini84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Kapoor, General Manager at Apple Country Resort, responded to this reviewResponded 24 February 2020

Dear Ms.Yamini,
Thank you so much for such a lovely review, very happy to know that you enjoyed your stay at Apple Country. It really means a lot to me and every one of our staff.
We aim to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to serve you again.
Warm Regards,
Vivek Kapoor
General Manager

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Reviewed 23 February 2020 via mobile

Great hospitality.. friendly staffs.. Great food .. clean and maintain good rooms.. 27/7 room service.. park to chill out.. very good place to stay.. front desk people are very helpful and taking responsibility. Bike rental and cab service available to go town based on timings.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank logipk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Vivek Kapoor, General Manager at Apple Country Resort, responded to this reviewResponded 24 February 2020

Dear Guest,
I want to thank you for the kind words you said about our Resort and services. Your thoughts are important to us, but we are especially pleased when the feedback is positive. It really means a lot to me and to every one of our staff.
We try hard to provide the best possible services to our guests and their satisfaction is our reward.
Thank you again for your kind comments. We look forward to serving you again.
Warm Regards,
Vivek Kapoor
General Manager

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