We booked this hotel as part of package tour for 3N/4D by confirming the payment via Makemytrip. But when we reached there after 500 Km journey by car from Rishikesh at 10 PM in the night, they could not provide us a room. Then the hotel receptionist asked us to stay in another hotel that he would arrange for a night and then we can move back to their hotel next day.
When we reached the other hotel he was speaking about, it was so filthy and ugly that I could not think of staying there and hence asked him to provide a better one. He tried to convince but relented on my consistent pestering! We were then placed in the Hadimba Palace which was decent enough for one night. Next day we moved to Kenilworth and the management have upgraded our suites at no extra cost for the blunder on first day. It was impressive.
Prices of rooms are not very expensive. Rooms are clean and all the facilities including 24hr hot water are there. Food was good and room service was quick! Restaurant was not looking great and hence we preferred food at room.
Other than the hiccup on first day, the rest of the days were pleasant and the management was attentive to our needs and requirements. Only drawback is they are still not equipped with good room locks etc and need to embrace technology. Rooms also look little old and may need refurbishing.
- Official Description (provided by the hotel):
- Deluxe Rooms, Super Deluxe Rooms, Three beded Rooms, Honeymoon suites, Family suite and duplex rooms ... more less
- Reservation Options:
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