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“Made our Anniversary Special!!!Spa to Die for.”
Review of Galaxy Hotel & Spa

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Galaxy Hotel & Spa
Ranked #35 of 228 Hotels in Gurugram (Gurgaon)
India
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Made our Anniversary Special!!!Spa to Die for.”
Reviewed 6 July 2012

After checking all the Gurgaon good hotels for a night/day spa package to gift to my wife,I finally pinned down to Galaxy Hotel. On a request i was offered their Weekend Spa Room Package which to my surprise was such competitively priced at Rs 8000 inclusive of all taxes on a weekday as out anniversary was on the weekday. The package included a one night stay at the hotel's Special Spa Room which is an upgrade to their basic premium room. The room is huge and comes with a sunroof( u can switch on/off ) a part of room's ceiling and get the sunlight. A superb massage chair , complementary water, huge jacuzzi room. 1 hr swedish massage for the couple with half an hr of body scrub for the couple+ all the 3 meals - breakfast,lunch and dinner at their Axis Resturant .

We had such a great time ,right from checking in to checking out. Though the hotel is not as huge with natural beauty what hotels like Trident or Oberoi Gurgaon provides, however the amazing Retail Experience that the hotel offers is outstanding - high end stores like Anokhi, Mora Tara, Indian Handicrafts Huge Shop ,Tarun Tahiliani, High End Leather accessory and other stores. U can spend your entire day looking around .

Spa ,Swimming Pool & Workout area are on the top floor and the Swimming Pool. We had the best massage experience at their Spa . They have a very experienced staff which is ready to make your stay comortable at every step. Right from the sweeper to the Managers are found greeting you thruout the day .

Even though we are residents of Gurgaon ,still it felt that we staying at a 5 star property abroad.

We loved the buffet lunch at Axis, unlike other hotels who prepare and layout tonns of food on stands. The concept of buffet at Axis is that they will tell you what all they have to offer and will prepare all the dishes fresh at that point that you select. Excellent food and service!

We decided to do our anniversary Dinner at our Fav Chinese Place - Monk which serves the best chinese in Gurgaon by all standards. We were lucky to have reached by 8:30 and grab a table to avoid long waitings that we were surprised to see even on a weekday at 11pm!

Overall we had a great time off and my wife loved the surprise!!!

Room Tip: Try and Request for a Spa Room !!! Worth it.
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank mayank_p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Galaxy Hotel & Spa, responded to this review, 14 July 2012
Dear Reviewer,

We are delighted to know that our accommodation, restaurants and services were up to your expectations. At the Galaxy, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. Thank you for appreciating us through your wonderful feedback.

We look forward to welcoming you back soon!

Regards,

Mithun Rao
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
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English first
Navi Mumbai, India
Level Contributor
155 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 21 May 2012

It was a Business and family trip. Selected the hotel looking at the facilities over the net and also since it was selected as one of the preferred hotels in our companies list. Few good things and few things went wrong. This is only my view of how i look at it. The rating is purely based on my experience.

The deluxe room was offered to three of us with a "King Size" Bed, entry to the Spa, gym and health centers, one way airport transfer, Break Fast and an entry ticket to the culture gully of Kingdom of Dreams.

Well if i start from the airport transfer

It was a pleasant experience. The hotel representative along with the driver was already at the airport entrance with a placard with my name well printed on it and was very well noticeable. They brought a luxurious car (Toyota Corolla is some what luxury in India Still) and on the way the hotel representative completed the check in formalities inside the car itself and handed over the Key Card as well inside the car before we reached. - 100% to that

Reaching the room -

The room was really good. Big enough for a family, enough space, nice and big bathroom, sitting space with sofa and chairs and all required facilities. The ambiance was also nice. - 100% to that

Kingsize Bed - I donno what is the method they used to measure the size of the bed. The size was not even Queen. It was an average size bed which is as good as the same size of the bed in my bedroom way back home. Hard for 3 to fit in. Though did a late night arrival, sleeping wasn't comfortable due to King Size problem - Thumbs down for not looking at this aspect before check in.

The break fast was just ordinary. If you look at the size of the hotel, the facilities and of course the tariff paid, the break fast was did not live up to the mark. There was no variety other than in the baker's section. Every day served almost the same breakfast. - Thumbs down for that

Requested for an extra bed the same day which the staff really obliged to the same with no time to spare. And thanks to heavens they did not charge for that - 100% to that

Spa, Pool, Gym and other facilities - I did not use them since i was on a business trip and my family was not ready to use them in my absence since they were new to the city and hotel - So no comments on that.

Internet facility - Good speed.

House Keeping - Well i will say it is good in terms of the cleanliness of the room and response. However i am not sure if they were updated about the number of guests in the room as the refills for coffee maker was not for 3 persons. We asked for extra and provided immediately. - Thanks

Now came the big surprise

Free Entry to Kingdom of Dreams

It was a part of my tariff. Since the management of the hotel and KOD was same, they offered the entry to Culture Gully in KOD as a compliment which i was waiting for to explore. Called up the front desk and enquired about the tickets. As instructed by the person who attended the call, i was supposed to report at the reception at 6 pm the next day to be transferred by a shuttle bus provided by the hotel at 6.15 pm to the KOD. We reached well before time and explored the shopping facilities after i left office much before my work completed. We tried to enter a bus, since the bus was full we have been asked to use a car parked next to the bus. we sat and one of the hotel representative asked if we were from XYZ Company. And he asked us to get out of the car since it was for that company and informed us that there is no transfer facility available for us. I was adamant as it was the part of the offer and reconfirmed by the front office.(Otherwise what on earth i know there is a shuttle bus). The hotel rep offered a transfer in their car at a price which i refused. Looking at my response and argument, after verifying my terms of tariff they provided with a car which dropped me at KOD and back to the hotel. - So far so good. Thank you for that. But i knew they will surprise me when check out. Since it was expected it wasn't a surprise at all. They have put a good amount against the KOD car rental in the bill. I would have not wasted my time doing this review of the KOD experience if they did not charge me on the bill.
However i refused to pay the same and after some discussion with some one by the reception staff, it was withdrawn. - Thanks for that.

All the above was purely based on the experience.

In general, The hotel is Huge, clean, courteous, provided with good facility. But it gives a deserted look with less occupancy. Need to improve on break fast menu and variety day by day.

One thing to mention. If you are looking at more Indian guests, you may invest in Jet pumps near the toilet. Indians don't believe in depending only on toilet papers. (am i being gross? But this is a reality which i wanted to mention as it caused little discomfort for me and my family in particular)

Loved the room.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rajeevkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Manager at Galaxy Hotel & Spa, responded to this review, 23 May 2012
Dear Valued Reviewer,

Thank you for your valuable feedback. We have viewed your feedback with utmost concern and appreciate your constructive comments.

We apologize for the reported inconvenience caused and your feedback is being addressed immediately.

Thank you once again and we look forward to welcoming you back to The Galaxy Hotel*Shopping*Spa.

Regards,
Mithun Rao
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
39 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 May 2012

This review relates only to the spa ... I was gifted a day long spa package as a birthday gift and it was wonderful! The spa ambience was serene and peaceful and the staff was very attentive. The treatments were great and I had a nice lunch at their buffet restaurant Axis as well. Overall, a very relaxing experience!

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Meenu14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Manager at Galaxy Hotel & Spa, responded to this review, 23 May 2012
Thank you for your wonderful feedback ,and we are delighted to know that you appreciated the treatments you had at Spa Soul and also enjoyed your meals at Axis-our multi cuisine restaurant. Here, we strive to give a memorable experience to all our guests with great cuisine, service and ambience. We look forward to welcoming you back soon.

Regards,
Mithun Rao
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 April 2012

Stayed here 2 nights, although they weren't really full nights - (you know how it is on proper business trips to India). I arrived later night the first night and left early monring the 2nd night.
However whilst I was in the room (suite) was very nice and clean and well laid out with nice faciltiies.
The service was also very good with attentive staff and helpful suggestions.
Breakfast was reasonable and with the egg/crepe chef was very good although the serving areas and arrangement of the different foods could do with a bit more thought. But overall was good.
The grounds (such as they are) were nicely done and the shopping area is handy although I presume this is because the surrounding part of town is considered unsafe for westerners. At least the security attendants didn't recommend leaving the complex ;-)

Room Tip: Don't be afraid to kick up a fuss if you don't get what you want. This hotel is very good an...
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dreamdiving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Manager at Galaxy Hotel & Spa, responded to this review, 28 April 2012
Dear Valued Reviewer,

Thank you for your wonderful feedback and I am happy to know, you had a pleasant stay at the hotel. At the Galaxy , we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay.

We look forward to the pleasure of welcoming you back soon.

Yours sincerely,

Mithun Rao
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 April 2012

The room is very spacious. Good TV programs too! Fast Internet speed. Definitely a good business hotel.

The bathroom is very big, equipped with a jacuzzi tub and separate rainforest shower.

Breakfast buffet is fantastic, and the room service is delicious. The hotel provide transportation service so it is very convenient.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank steph y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galaxy-Hotel, Manager at Galaxy Hotel & Spa, responded to this review, 23 April 2012
Dear Reviewer,

We are delighted to know that our accommodation, restaurants and services were upto your expectations. At the Galaxy, we value our guests and work towards providing the best services at all times to ensure a warm, comfortable and memorable stay. Thank you for appreciating us through your wonderful feedback.

We look forward to welcoming you back soon.

Yours sincerely,
Mithun Rao- Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Galaxy Hotel & Spa

Property: Galaxy Hotel & Spa
Address: Nh 8 National Highway 8, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in Gurugram (Gurgaon)
#28 Luxury Hotel in Gurugram (Gurgaon)
#33 Business Hotel in Gurugram (Gurgaon)
Price range (per night): ₹ 4,978 - ₹ 9,955
Hotel Class:4.5 star — Galaxy Hotel & Spa 4.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the middle of Gurgaon's Central Business District and a mere 25 minutes away from the domestic and international airports, the Galaxy Hotel & Spa is an island of convenience for the global business traveller. The hotel offers gorgeous accommodations and five-star amenities to enhance your stay. Make yourself comfortable in your elegant room or suite, with its spacious rooms, luxury bedding and complimentary high-speed Internet, Additional hotel perks include our award-winning Spa- Spa Soul, as well as fantastic dining at our seven different on-site restaurants. Enjoy a workout in the fitness center, relax in our outdoor infinity pools, or let the children make a splash in the kid's pool. Those hosting or attending events here in Gurgaon will be delighted with our extensive weddings and conferences event space.Welcome to your luxury hotel getaway here at The Galaxy Hotel & Spa. ... more   less 
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Also Known As:
Galaxy Hotel Gurgaon

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