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“Nice Surprise”
Review of The Fern Residency

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The Fern Residency
Ranked #57 of 233 Hotels in Gurugram (Gurgaon)
Certificate of Excellence
San Antonio, Texas
Level 6 Contributor
226 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Nice Surprise”
Reviewed 20 October 2016

I was starting a tour with Veg Voyages who I had never traveled with before so I had no idea what the hotel would be like. It was very nice, the air conditioning amazing, the breakfast good and the staff was OK, just wish they understood English a little better, so I knew what the ingredients were in the food. The rooms are clean, the bathrooms very nice and it had all the amenities needed. Location was not important to me as I was a solo and didn't take the underground, but I read that it was so convenient. I would return.

  • Stayed October 2016, travelled solo
    • Service
Helpful?
Thank nancy t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernResidencyGurgaon, General Manager at The Fern Residency, responded to this review, 15 June 2017
Dear Ms. Nancy

Thank you for taking the time to write your review for our property, your comments are very much valued. We really appreciate your comments regarding our customer service and food quality.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!
Best Regards
Shatrughan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Vina del Mar, Chile
Level 6 Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 October 2016 via mobile

Overall its a decent hotel. Very well located. Rooms are clean, support staff, waiters, housekeeping staff are really hard working, nice people. Though people at frontdesk need to have some hospitality lessons and learn some soft skills. They desperately need to learn how to behave with customers. Wifi was not working initially but after raising the complaint they resolved the matter within minutes.

Stayed October 2016, travelled as a couple
Helpful?
Thank Birender_Maun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernResidencyGurgaon, General Manager at The Fern Residency, responded to this review, 15 June 2017
Dear Mr. Birender,

Thank you for taking the time to write your review for our property, your comments are very much valued. Please accept my sincere apology regarding front desk behavior. i assure you for the best of improvement in behavior of front desk staff.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!
Best Regards
Shatrughan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level 5 Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 September 2016 via mobile

I stayed here with my daughter as we met up with our tour group for a ten day trip to India. The tour company, VegVoyages, chose the hotel. It was clean and charming. It is a metro ride away from Central New Delhi. We were able to walk to the metro. We ate at the restaurant several times. The food was delicious ! The room was not large but it suited us very well, even when a friend met up with us. I highly recommend this hotel !

Stayed January 2016, travelled with family
Helpful?
1 Thank PocahontasTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernResidencyGurgaon, General Manager at The Fern Residency, responded to this review, 15 June 2017
Dear Guest,

Thank you for taking the time to write your review for our property, your comments are very much valued. We really appreciate your comments regarding our customer service and food quality.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!
Best Regards
Shatrughan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucknow, India
Level 6 Contributor
168 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 11 September 2016 via mobile

Stayed here for one night.The location of the hotel is nice in gurgaon. Rooms are good with basic amenities and decent decor. Room Service needs improvement and should be fast. Bf was average and again the service must improve. Check in check out is smooth.All in all a fine option to go for.

Stayed September 2016, travelled with friends
Helpful?
Thank Shachi V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernResidencyGurgaon, General Manager at The Fern Residency, responded to this review, 15 June 2017
Dear Ms. Shachi,

Thank you for taking the time to write your review for our property, your comments are very much valued. Please accept my sincere apology regarding the problems you faced in services. I assure you the best of improvement in customer services.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!
Best Regards
Shatrughan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level 5 Contributor
62 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 9 September 2016

The hotels in gurgaon have a lot of competition these days owing to the price wars among booking sites but service here was awesome. Stayed for a night only and was satisfied. Room service was pretty decent and quick, could take in modification requests and also Breakfast spread was good and delctable. Overall experience was positive and would love to stay again.

  • Stayed August 2016, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank thisisankit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FernResidencyGurgaon, General Manager at The Fern Residency, responded to this review, 15 June 2017
Dear Mr. Ankit,

Thank you for taking the time to write your review for our property, your comments are very much valued. We really appreciate your comments regarding our customer service and food quality.

We, At Fern Hotels, always try our best to deliver the best of quality in terms of food and services, which our guests expect from us.

Thank you again, and we look forward to seeing you on your next trip to Gurgaon!
Best Regards
Shatrughan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fern Residency

Property: The Fern Residency
Address: Greens Residency Plot No 290 - 291 | Sector 29, Gurugram (Gurgaon) 122001, India
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #57 of 233 Hotels in Gurugram (Gurgaon)
Price range (per night): ₹ 4,058 - ₹ 6,441
Hotel Class:3.5 star — The Fern Residency 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
A 4-star business hotel, The Fern Residency, Gurgaon offers a premium hotel experience of 42 spacious rooms in a contemporary environment and the latest business facilities. With an excellent location in the heart of Gurgaon, the hotel is close to the best business districts and India's best live entertainment experience, Kingdom of Dreams.Experience world class dining, spa and meeting facilities at The Fern Residency, Gurgaon, a hotel ideally suited for business travelers. LOCATION: The Fern Residency, Gurgaon is very well connected to New Delhi and close to the important NH8 access points. The hotel is 14 kms from the airport, 15 kms from the railway station, 6 kms from the central bus stand and 3 kms from the DLF Cyber City. Within a 1 km radius are Gurgaon's famous entertainment hubs of malls, cinemas and food courts including Leisure Valley and the Kingdom of Dreams. GUEST ROOM FACILITIES:Two room types: Winter Green, The Fern Club; High-speed Wi-Fi Internet; 24-hour room services: air-conditioning, hot & cold water, in-room dining, housekeeping; 32" flat screen TV with international entertainment and news; Full length wardrobe; Digital in-room safe; Complimentary bottled water, In-room tea & coffee facility; Pillow menu; Smoking & non-smoking rooms; Minibar; Business desk; Direct dial phone; iron with Ironing board on request. ... more   less 
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