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“nickel and dimed!!”

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BEST WESTERN Skycity Hotel
Ranked #23 of 234 Hotels in Gurugram (Gurgaon)
Fountain Valley, California
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“nickel and dimed!!”
Reviewed 12 February 2012

We requested two rooms each with two beds.
Though they offered to pick us up from the airport, there was no driver waiting at the airport. We called and they said if we paid for a cab, they'd re-imburse us. The night manager was all apologies, "Oh our fault, our fault. This will be offered at check out."
The next day, the day manager decided not to honor the night manager (who was no longer in house) since we couldn't provide the email stating our time of arrival that was sent to the hotel.
The power went out in one of our rooms. The girls couldn't get ready and couldn't see in the dark and ended up putting their makeup on at the bar. No compensation was offered.
Of course one of the rooms had a king (two twins pushed together) and after 5 phone calls to the front desk (and one guy saying they couldn't fix it), they finally (reluctantly) changed it.
The rooms smell like mildew and smoke from outside.
They tried to say we drank beer from the (Hot) mini-bar. Had to argue the truth that we didn't.
Only perk was super hot water and service at the bar.
Worst customer service. Crappy dingy area. Would NEVER come back.

Room Tip: Avoid floors 6-8. You can hear the bar music on the 8th floor thumping.
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lizrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this review, 6 August 2016
Dear Guest
Greetings and thank you for your candid feedback. Your feedback is very important to us, and are greatful to you for taking time off to write about them. Your comment on the power outage is well taken, and would like to appraise you that while we do face frequent power shut downs, we are on full power back up mode and it does take a few seconds to switch over. Thank you for your patience. With regards to your feedback on the transport cost, our concierge is well trained to offer all options.
I do look forward to your visit in future, and hope that we will get a chance to serve you and redeem our faith in our hotel and our brand.
Regards,
Veena Koul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
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  • Any
English first
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2012

So I recently visited the Skycity on a short trip to Delhi, rather Gurgaon(it does have its own identity and character). Having occasionally stayed in Best Western hotels in the US, I was expecting a comfortable stay but nothing too fab. Well, I was to be pleasantly surprised.
The interiors and the decor in general were pretty contemporary and chique, contrary to my expectation. The room was an extension of what I saw downstairs, plush and comfortable, so the beauty wasn't just skin deep. The free WiFi definitely added to the feel good. The staff was pretty courteous and prompt.
Try the Skybar on one of the higher floors if you get a chance, it will be worth the hike. I could probably go there on a regular evening to get a drink if I was in the area.
Overall a great experience.

  • Stayed December 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Capt_AD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this review, 6 August 2016
Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction.
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 February 2012

My husband and I stayed here for 3 nights and we thoroughly enjoyed the hotel room and restaurant. The food was good, including breakfast, and the room had everything we needed. My rating would be excellent except for the lack of taxis. I had confirmed airport pickup when we arrived in New Delhi but the person who was supposed to greet us with a sign from the Hotel was nowhere to be seen. We had to hire a cab to get to the hotel. When we mentioned this to the individual checking us in, he was on the defensive and said the driver had just called to say we were not there and he asked why we had not called the hotel to ask where the driver was. A pretty audacious response since their rate was double the regular cab fare for a pickup and they were not there at the appointed time. I am very grateful that previous comments from another reader had forwarned about this happening and we did not waste time waiting for the hotel pick-up. I had also read a manager comment on Trip Advisor that they had corrected the lack of transportation to go to the mall a few miles away by providing a shuttle service, which I thought was free. When I asked to use this shuttle service, they quoted me a 4 hour car and driver rate - completely ridiculous for a 4 killometer ride to a mall; apparently no shuttle exists. This is a beautiful modern hotel with excellent restaurant service. I truly do not understand why they do not provide reasonable taxi service for their hotel since it is in the middle of nowhere. I did not use their services to Agra because of my fear they would not pick us up on a timely basis. I also arranged for the excellent Company, Amin Tours who did provide a guide and driver in Agra, to take us to the airport when we left.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Floridasunshine_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this review, 6 August 2016
Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
Kindly accept our sincere apologize what had happened for the taxi services.
We are delighted to learn that you found our product and services to your satisfaction.
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2012

Very well furnished hotel. The rooms are extremely comfortable, spacious and modern. The staff are efficient and friendly. The restaurant on the ground floor serves very tasty food at a decent price, and there is variety on the menu! There is a bar on the 8th floor, which boasts a panorama view of certain parts of Gurgaon, and in the evening it is a wonderful place to have a drink. All in all a very good experience and at an attractive price. Well worth it!

Room Tip: Go for the double occupancy rooms as they have more space!
See more room tips
  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kabir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this review, 6 August 2016
Dear Guest,
Greetings of the day !!!
Thank you very much for sparing your precious time to share your experience on Trip Advisor.
We are delighted to learn that you found our product and services to your satisfaction.
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 January 2012

For all it's worth, the customer service was brilliant. It's location however is a complete inconvenience. The view from the window is not breathtaking to say the least. The hotel is nestled quite a distance to local food shops, convenience stores, etc. This translates to having to hire a transport to get you elsewhere. The room's quite alright especially if you're into classic traditional feel. But if you like shops & stores within easy reach, this is not the place for you darling.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shaydelgado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SkycityHotel, General Manager at BEST WESTERN Skycity Hotel, responded to this review, 6 August 2016
Dear Guest,
Greetings of the day !!!
Thank you very much for share your experience on Trip Advisor for the inconvenience to reach to hotel.such gracious feedback for the glitches which can be taken care in near future by sending the cabs for pickup.Every Feedback is taken as positively
We are delighted to learn that you found our product and services to your satisfaction.
We are pleased to know that our courteous staff members, impeccable service & excellent rooms have exceeded your expectation which makes you to stay in Skycity Hotel as a regular Customer.
We are elated that your stay would be wonderful at our property and look forward to welcome you again and again for yet another beautiful stay with us.
Regards,
Veena Koul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Skycity Hotel

Property: BEST WESTERN Skycity Hotel
Address: 1 Old Judicial Complex | Sector 15, Gurugram (Gurgaon) 122001, India (Formerly Skycity Hotel)
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 234 Hotels in Gurugram (Gurgaon)
Price range (per night): ₹ 3,397 - ₹ 5,768
Hotel Class:4 star — BEST WESTERN Skycity Hotel 4*
Number of rooms: 55
Official Description (provided by the hotel):
BEST WESTERN Skycity Hotel is a centrally located full service business hotel in millennium city of Gurgaon, a part of National Capital Region of Delhi (Delhi NCR). It is close to both international and domestic airports of New Delhi. The major business districts of DLF Cyber City, UdyogVihar, Sector 32 Industrial Area, Manesar which are the hub of major MNC`s & Indian Companies are within 5-15 minutes drive from the hotel. Major tourist attraction like QutubMinar, JantarMantar, India Gate, Red Fort, Humayun`s Tomb, Akshardham Temple all are within 15-45 minutes drive from the hotel, The Delhi Metro Rail connects to all major areas of Delhi. The shopping Malls at MG Road are within 5 minutes drive from the Hotel. ... more   less 
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