We requested two rooms each with two beds.
Though they offered to pick us up from the airport, there was no driver waiting at the airport. We called and they said if we paid for a cab, they'd re-imburse us. The night manager was all apologies, "Oh our fault, our fault. This will be offered at check out."
The next day, the day manager decided not to honor the night manager (who was no longer in house) since we couldn't provide the email stating our time of arrival that was sent to the hotel.
The power went out in one of our rooms. The girls couldn't get ready and couldn't see in the dark and ended up putting their makeup on at the bar. No compensation was offered.
Of course one of the rooms had a king (two twins pushed together) and after 5 phone calls to the front desk (and one guy saying they couldn't fix it), they finally (reluctantly) changed it.
The rooms smell like mildew and smoke from outside.
They tried to say we drank beer from the (Hot) mini-bar. Had to argue the truth that we didn't.
Only perk was super hot water and service at the bar.
Worst customer service. Crappy dingy area. Would NEVER come back.
- Official Description (provided by the hotel):
- BEST WESTERN Skycity Hotel is a centrally located full service business hotel in millennium city of Gurgaon, a part of National Capital Region of Delhi (Delhi NCR). It is close to both international and domestic airports of New Delhi. The major business districts of DLF Cyber City, UdyogVihar, Sector 32 Industrial Area, Manesar which are the hub of major MNC`s & Indian Companies are within 5-15 minutes drive from the hotel. Major tourist attraction like QutubMinar, JantarMantar, India Gate, Red Fort, Humayun`s Tomb, Akshardham Temple all are within 15-45 minutes drive from the hotel, The Delhi Metro Rail connects to all major areas of Delhi. The shopping Malls at MG Road are within 5 minutes drive from the Hotel. ... more less
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