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“Extremely Disappointing”

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ibis Gurgaon Golf Course Road - An AccorHotels Brand
Ranked #22 of 229 Hotels in Gurugram (Gurgaon)
Mumbai (Bombay), India
1 review
“Extremely Disappointing”
1 of 5 bubbles Reviewed 26 July 2012

I have been regular here but my experience of late has been going from bad to worse. To start with, the front office staff is very rude and talks to you as if they are doing a favor to you. There is this person called Sachin/Sandeep especially. The other staff is also not educated about the offers being extended at the hotel. I called up the front office and kitchen asking for a bottle of water to which I was told that I will have to pay for it, so I agreed and asked them to send the bottle which was never delivered, on asking about the same next morning, I was told that the staff must have forgotten. This is the service!!! On checking out, I asked the front office guy about the details of how I am being charged, he gave me 3 different calculations but none of them were equaling to the total which was mentioned in the invoice. This is pathetic, the front office manager also did not know about the break up and worst was his english, the bloke could not speak one line in English correctly. I wonder how do these people entertain international travelers???
I have decided that I will never stay in this hotel again and never am I going to recommend anyone to stay here!

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Captainsagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, 1 August 2012
Dear Guest, This feedback has been discussed internally and it is very distressing for me personally to learn about your experience. I will certainly take necessary corrective measures and we will do our best to delight you, should you give us the opportunity in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,122 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (177)
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English first
Trivandrum
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 July 2012

As always, stay @ ibis is always welcomed. Always stay at ibis whether it is mumbai or gurgaon. Rooms are very good and the break fast is also good. Hotel has a good location. I always prefer staying @ ibis when on my business tour.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JawaharShah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, 27 July 2012
Dear Guest, Thank you for your comments on Trip Advisor. We are glad that you enjoyed food and services at ibis Gurgaon. Looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 22 July 2012

A nice hotel to stay in for a business trip to Gurgaon. As the rates are pretty reasonable, I fou nd it value for money as compared to staying in similar type of hotels in the Delhi area. The rooms are compact, and the toilet is a prefabricated one. Complimentary internet is of a great help.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank captmike_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, 23 July 2012
Dear Guest, Thank you for your comments on Trip Advisor. I am delighted to hear that you had an enjoyable stay with us and found the hotel good value for money. Looking forward to welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 July 2012

1. The toilets, though space saving are unhygenic, the bottle traps are blocked resulting in water backing up. The water in the hygiene faucet was smelling.
2. The AC FCU was malfunctioning as the drain was blocked and one had to continously call the engineering to come and clear it which they couldnt do so they would just bail out the water with a half cut plastic bottle. This would get repeated every few hrs.
3. For some strange reason the room key would not work in the elevator, thus each time a person fro reception would be requested to get a master key to let u up. Quite annoying to say the least.

Other than that my stay was comfortable.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 103roller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1, General Manager at ibis Gurgaon Golf Course Road - An AccorHotels Brand, responded to this review, 23 July 2012
Dear Guest, Thank you for sharing your feedback. I am personally dismayed to know of the incidents which affected your pleasant stay. I will certainly take this up with my team with necessary corrective measures. We will do our best to delight you, should you give us the opportunity in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Gurgaon Golf Course Road - An AccorHotels Brand

Property: ibis Gurgaon Golf Course Road - An AccorHotels Brand
Address: 1 Block, Gurugram (Gurgaon) 122002, India (Formerly Hotel Ibis Gurgaon)
Phone Number:
Region: India > Haryana > Gurgaon District > Gurugram (Gurgaon)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #22 of 229 Hotels in Gurugram (Gurgaon)
Price range (per night): ₹ 3,403 - ₹ 5,843
Hotel Class:3 star — ibis Gurgaon Golf Course Road - An AccorHotels Brand 3*
Number of rooms: 217
Official Description (provided by the hotel):
Economy hotel for business and leisure With sector 53-54 rapid metro station next to the hotel, ibis Gurgaon Golf Course Road is just 11 minutes to Cyber City. It is the most convenient base for all travelers with T1 & T3 airport terminals 15 Kms away. This economy hotel in Gurugram is a short drive away from buzzing shopping hubs of - South Point mall, DT Mega mall, Paras Downtown and 6 mins away from M.G Road and Sikandarpur stations. With easy access to Faridabad road, it's a 15-min drive from TATA Consulting Services in Gwal Pahari. With corporate parks like The Executive Centre at One Horizon Center, American Express and Genpact in the same vicinity, it is going to be the closest hotel to Cyber City, being just 11 min away via the express metro line. It is close to Sohna Road and some of the leading-edge hospitals of the city like Alchemist Hospital, Fortis Memorial Research Institute (opposite Huda Centre Metro Station), Paras Hospital, Medanta – The Medicity, Artemis & PrimaMed Super Specialty Hospital. The hotel also welcomes you with a plethora of dining and entertainment pit-stops nearby like the DT Cinema, Cyber Hub, Kingdom Of Dreams Arts Centre, The Oyster Amusement Park, breweries & the DLF Golf & Country Club – one of the most prestigious golf clubs’ in India. Features: The hotel features state-of-the-art meeting spaces that can accommodate over 70 delegates and a well-equipped gymnasium. Be it light bites or sumptuous spreads, Spice it – our multi-cuisine restaurant offers it all where you create, we cook! In-room: The 214 well-designed rooms feature high-speed free Wi-Fi, LED TV; black out curtains, safe deposit and tea and coffee amenities along with a mini fridge – dedicated to your comfort. Our bathrooms are well-fitted with health faucets and shower cubicles. ... more   less 
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Also Known As:
Accor Hotel Gurgaon

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