First time in vistara Delhi to Mumbai economy class the check in was easy and nice 👌 the Cabin crew was very friendly. I landed in Mumbai airport I gave the chabin crew a card

Very good value for money. Good entertainment and food.

Good onboard service and conscious about food allergies.

Excellent service in the París airport, the staff there was really nice and helpful, something which is not usual in the French airports, unhopefully…

The only cons was the contradictory information about how to proceed during our 15 hours transit in Mumbai airport, as on the phone and during the check in Paris we were informed that the baggage was sent directly to Singapore -no need to check in in Mumbai-

Once in Mumbai, the local staff told us to pick up our baggage and do the check in again BUT for that we needed a VISA to quit the transit area. Even informing them about the informations we received in Paris, they said No possible,no possible… so we need to argue with them and once we requested to talk with their boss, they respected the initial instructions..

So, if flying with them and transiting in Mumbai, double check procedures and get something written to avoid any conflict with the Mumbai staff…

Comfortable and nice journey with vistara i like it this service and staff is very nice and give the meal.meal is good one sandwich,water bottle and biscuit .I choose the next time vistara

MOST HORRIBLE FREAKING TRAVEL EXPERIENCE OF MY LIFE…. Not to mention my husband and I were traveling home from our honeymoon. I have come to reviews now since after 30 emails back and forth they refuse to answer or even resolve the issue.

Complaint is as follows:

On June 10th, our original flight plans were unexpectedly altered, resulting in a re-routing that required a domestic visa within India, which we were not informed about. As a result, when we arrived to check-in for our flight on July 6th, we were denied boarding due to this requirement.

Upon seeking assistance from the manager on duty, we encountered an unsettling experience that I must bring to your attention. The manager, whose identity I would appreciate you verifying, handled the situation in a manner that was both disrespectful and unprofessional. Despite acknowledging that our flight change was beyond our control and the responsibility of Vistara Airlines, he initially seemed reluctant to assist us promptly.

After considerable delay, he eventually arranged an alternative flight for us, which regrettably did not maintain the Business Class seating we had originally booked. Despite the availability of Business Class seats, he insisted on placing us in Economy Class without providing a clear reason for this decision. Furthermore, his dismissive attitude towards my concern for comfort on a 14-hour flight was deeply disheartening.

Subsequently, our communication with Vistara Airlines via Twitter has not yielded a satisfactory resolution. It is essential to emphasize that the core issue remains unaddressed: we were not rebooked into the same level of accommodations that we initially paid for and were entitled to.

They have since lied about why we were rebooked in economy rather than business stating that seats weren’t available which is a complete lie as we were offered to upgrade to business on each of our flights for an extra cost.

Like I stated before, I have emailed them 30 times and still no resolve, they continue to speak in circles and lie to my face about different reasons why stuff happened.

I WANT MY MONEY BACK FOR A FLIGHT I DIDNT EVEN TAKE WITH YOU!! I don’t even want to give them the one star I had to give.

I have booked it through Flysharp , as I have not seen kids meal option, called customer care (as adviced by cabin crew in my first journey) 96 hours before the flight ,they said it cannot be added as there is no passenger type as child. They suggested to check in airport, I tried but they pointed same -call customer care 74 hours before flight which I already did. She didn't eat anything in the whole journey as adults meal she couldn't handle. To provide a kids meal for a kid why so much helplessness? What protocol is this? Really disappointed..cabin crew said there is no intimation from customer care.I have called them twice actually before flight