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Reviewed 6 July 2018 via mobile

Nice managing wanderfull service and stay raj darbar hall nice clean basically food and service excellent thanks for manchow soup and jalebi paneer handi
Specially thanks for staff Ms Priya khetan .
Mistake. Mr Vikash and lototpal
Wish you all of them

Date of stay: July 2018
Trip type: Travelled on business
Thank Priti P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsHotels, Manager at Lords Plaza - Surat, responded to this reviewResponded 7 July 2018

Dear Ms Priti,

Namaskar!!

Thank you so much for banqueting with us and sharing your wonderful words with us.

We are happy to know that your banquet experience was wonderful with us. Your appreciation for hotel & overall services has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you.

On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future.

We look forward to welcome you soon.

Thanks & Regards

Samir Desai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018 via mobile

We have stayed the hotel in a standard room for 2 days .
Following observations.
1. Poor check-in. Unnecessary waiting time. No early checkin.
2. Food quality not great. Just manageable.
3. Service quality to organise program or business conference is not satisfactory.
4. Overall I would rate it as a 1 star arrangement.
Staff needs a proper training to handle guests.
These are my observations. Rest is to your discretion.

Date of stay: July 2018
Trip type: Travelled on business
Thank khushboos254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlazaS, General Manager at Lords Plaza - Surat, responded to this reviewResponded 25 September 2018

Dear Ms Khushboo,

Namaskar from Lords Plaza Surat !

On behalf of Lords Plaza Surat, we thank you for choosing to stay at Lords Plaza Surat. It was a pleasure having you with us and the management is thankful for your valuable comments.

We constantly strive to maintain a high standard of courteous and attentive services to each and every valued guest like you but unfortunately regret to know that we could not make your stay experience memorable. Management has addressed your concern with regards to poor early check in, food quality, service quality at conference hall, and staff and taken adequate steps to prevent such incidence in future.

Front office and Food & Beverage department has been briefed on the same and adequate training has been imparted to the staff. We sincerely apologize for the unfortunate incidents happened to you and ensure the same is not repeated in future. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you.

Thanks & Regards

Shamitav Jana

Associate Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

I like your work ideas & your behavior, I am impressed u, good service by urmi keep it up dear go on... Good food and good service by all your staff as special urmi we will visit soon to your restaurant

Date of stay: July 2018
Trip type: Travelled on business
Thank Ravi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlazaS, Manager at Lords Plaza - Surat, responded to this reviewResponded 2 July 2018

Dear Mr Ravi,

Namaskar!!

Thank you so much for dining with us and sharing your wonderful words with us.

We are happy to know that your dining experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you.
On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future.

We look forward to welcome you soon.

Thanks & Regards

Samir Desai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018 via mobile

Staff is good very cooperative...
Food is also good....
And service is also good....
Enjoying our function very comfortably....
Catering staff is also good specially mr. Mostakin.. like their friendly nature.

Date of stay: July 2018
Trip type: Travelled on business
Thank Bharatk547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlazaS, Manager at Lords Plaza - Surat, responded to this reviewResponded 2 July 2018

Dear Mr. Bharat,

Namaskar!!

Thank you so much for staying with us and sharing your wonderful words with us.

We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you.
On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future.

We look forward to welcome you soon.

Thanks & Regards

Samir Desai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2018 via mobile

Good stay there
Perfect location
Good food
Nice hospitality
Room amenities need to be still improved
Nice complimentary breakfast
Thank and regards
Kanthasamy Arumugam
Bangalore
9880089701
7892102184.

Date of stay: July 2018
Trip type: Travelled on business
1  Thank KanthasamyA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlazaS, Manager at Lords Plaza - Surat, responded to this reviewResponded 2 July 2018

Dear Mr Kanthasamy,

Namaskar!!

Thank you so much for staying with us and sharing your wonderful words with us.

We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you.
On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future.

We look forward to welcome you soon.

Thanks & Regards

Samir Desai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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