We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good Hotel Need uplift”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Lords Plaza - Surat
Ranked #5 of 37 Hotels in Surat
Mumbai, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“good Hotel Need uplift”
Reviewed 11 September 2012

i have stayed here almost 2 times in last 2 years , hotel is near to railway station , rooms are good food is even better , they serve fantastic breakfast ... the only hitch was i didnt found front desk people more attentive... Room no 701 was without jet spray even

rest everything was fine with this hotel , we even used swimming pool they need to get tiles work even for the pool

Room Tip: best hotel in surat
See more room tips
  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HOST31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 15 September 2012
Dear Sir,
Warm wishes from Lords Plaza Hotel, Surat!

At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance on your comments on attentiveness at front desk. It our pursuit for continuous up-gradation of the property, we are coming up with new premium rooms, lobby, front desk & much more.
I would take pleasure in welcoming you back after our refurbishment is completed we are confident that you will notice an appreciable difference on your next visit.

It was great to have you stay with us & we look forward in welcoming you again..!!

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

464 reviews from our community

Traveller rating
    155
    139
    110
    27
    33
See reviews for
55
23
48
298
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
New Delhi, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2012

Had stayed in Lords Plaza,Surat for a business trip. The service at the hotel was APPALLING!
I had put up in a Standard Room.
1)The room was not upto the standard: damp walls, bad lighting(have attached the photos).
2)The AC released water droplets right in the middle of the room and created a mini-puddle.
3)The toiletries were inadequate. I had to ask the room service many times for replenishment.
4)The towels were DIRTY! (I have uploaded a photo)
5)The room complimentary food/beverages were not regularly replenished(even those items for which you had to pay)
6)Very delayed laundry service. In the hotel I previously stayed they delivered the fresh laundry overnight. Here they took 2 days!
7)The Bathroom sink OVERFLOWED today! DISGUSTING to say the least
8)Room service was very erratic. Had to often call up 'Room Service' and ask for my needs.

Good things about the hotel:
1)Close proximity to the Station(although it was not near the airport) and good location.
2)The hotel staff are okay, to be fair to them, nothing exceptional though.
3)Breakfast was good. Although Ala Carte Menu not quite elaborate(especially for a non-vegetarian)
4)Gym and Swimming pool on the rooftop

I would not recommend it to anyone.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sbagchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 15 September 2012
Dear Sir,
Warm wishes from Lords Plaza Hotel, Surat!

At the outset please accept my sincere thanks for taking your valuable time in providing your feedback; I am certainly disappointed that your stay was not all that it could have been.
I would like to apologize on behalf of the management & staff for your stay. Our standard procedure in this event would be to offer a room on renovated floor.
We have taken cognizance on your feedback on our services; we have fallen short of your expectations. Rest assured your feedback has been noted and corrective action has been taken.

We are confident that you will notice an appreciable difference on your next visit.

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2012

Decent hotel, reasonable charges.

This place is quite close to the Surat station.

The have this centralized AC, which is not all that effective. Else, the room, tv, shower, food, everything was good.

They have a restaurant below. Depending on the package you may get free breakfast.

Room Tip: check the AC before selecting a room
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sadananda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 16 August 2012
Dear Sir,
Greetings from Lords Plaza Hotel, Surat!

At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your feedback on AC effectiveness & will like to assure you to treat the same as an aberration. We are extremely pleased that our other services have met your expectations we are confident that you will notice an appreciable difference on your next visit.

It was great to have you stay with us & we look forward in welcoming you again..!!

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surat, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2012

its a great hotel next to the railway station and in the centre of the city..the textile market and most of the diamond manufacturing units are in the near by areas and easy to reach them...

the hotel has got the amenities required for the business purposes

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brijeshnarola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 16 August 2012
Dear Sir,
Warm wishes from Lords Plaza Hotel, Surat!

It brings us immense pleasure to thank you for your kind gesture. We are extremely pleased to hear that you had a pleasant stay with us, thank you for your compliments on location of the hotel & we look forward in welcoming you again..!!

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 July 2012

Rooms are big, but not quite clean! A/c is ok, restaurant is awful, reception in awful! but for that price...you don't get a good hotel in surat! please visit if and only if you don't get an option...the earlier management was better!

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 16 August 2012
Dear Sir,
Greetings from Lords Plaza Hotel, Surat!

At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback; we have taken cognizance on your comments on our services. It our pursuit for continuous up-gradation of the property, we are coming up with new premium rooms, restaurant, lobby, front desk & much more.
We are confident that you will notice an appreciable difference on your next visit.

We look forward in welcoming you again in the future.

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surat hotels
5.8 km away
The Gateway Hotel Athwa Lines Surat
0.7 km away
Budget Inn Bellevue
Budget Inn Bellevue
#2 of 37 in Surat
206 reviews
11.7 km away
The Grand Bhagwati
The Grand Bhagwati
#4 of 37 in Surat
458 reviews
Show Prices
Show Prices
Show Prices
1.0 km away
Hotel Central Excellency
0.3 km away
Hotel Sifat International
8.3 km away
Hotel Ginger Surat
Hotel Ginger Surat
#3 of 37 in Surat
323 reviews
Show Prices
Show Prices
Show Prices

Been to Lords Plaza - Surat? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Lords Plaza - Surat

Property: Lords Plaza - Surat
Address: Delhi Gate, Ring Road,, Surat 395003, India
Phone Number:
Region: India > Gujarat > Surat District > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 37 Hotels in Surat
Price range (per night): ₹ 3,359 - ₹ 4,457
Hotel Class:3.5 star — Lords Plaza - Surat 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Lords Plaza Surat is a property of 133 elegantly furnished rooms equipped with "Wifi" situated in the heart of the city i.E. 10 Kms from the Airport and half km away from the Railway station. Besides the rooms the we have Banqueting facilities, In Room Dining, "The Lime Tree" roof top grill restaurant offers Buffet Dinner along with a variety of Grilled food & Kebabs and yet is very economically priced & "Blue Coriander" at Lobby level city's most popular multi-cuisine family restaurant serving a variety of Indian & Chinese delicacies. In addition to the above, the hotel offers Business Centre Services, "Fitness Center, Jacuzzi, Steam, Sauna Bath, Swimming Pool & "Aleenta" the complete Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ClearTrip, Hotels.com, Booking.com, Expedia and Agoda so you can book your Lords Plaza - Surat reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lords Plaza - Surat Hotel Surat
Lords Plaza - Surat Gujarat

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing