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“Hotel Lords Plaza” 5 of 5 bubbles
Review of Lords Plaza - Surat

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Lords Plaza - Surat
Ranked #5 of 32 Hotels in Surat
Vadodara, India
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Hotel Lords Plaza”
5 of 5 bubbles Reviewed 3 July 2012

I must have stayed here for more than 25 times. Excellent place to say. Location is also excellent. Buffet dinner is wednastic. only few things, reception quality/effectiveness to be improved. There are sometime we feel that two receptionist (male & female) quarreling with each other. We feel embarassed. They take much time during sign out. There are two lifts, however synchronization betweeen both of them are not there. You can do synchronization to save electricity.

  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank vishal_je
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LordsPlaza S, General Manager at Lords Plaza - Surat, responded to this review, 16 August 2012
Dear Sir,
Warm wishes from Lords Plaza Hotel, Surat!

At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback. We have taken cognizance on your feedback on our services; we have fallen short of your expectations with regard to Check-out experience & responsiveness of the reception associate. Rest assured your feedback has been noted and corrective action has been taken.
It our pursuit for continuous up-gradation of the property, we are coming up with new premium rooms, restaurant, lobby, front desk & much more.

We are confident that you will notice an appreciable difference on your next visit.

Warm Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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363 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Mumbai, India
Level Contributor
89 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed 29 June 2012

budget wise it stands as an average hotel for those looking for 3 star facilities. during my recent visit in may , they gave me a room which was looking like recently constructed( extended), room was small and congested. but the rooms in the main block are good. break fast is average, but they make nice cheese omelet with green chilly. they have a travel agent at the reception area, my advise, careful with them when you deal with them. because they are not part of the hotel management.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank samsonanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 16 June 2012 via mobile

i stayed there for 3 days...and it was gr8 stay...ejoyed the swiming pool at the top.
had A dinner at la carte.. rooms are superb the delux ones ..and rates were 1200 only...gym is awesome and trainer is very helpfull..internet works gr8...

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ssv123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 11 June 2012

When I checked into this hotel, I told the reception staff to give me a non smoking room. When I entered the room I found it smelling of cigarette smoke, so I changed the room. The next one was equally bad and when I complained the staff just sprayed a room freshner which made no difference. Any hotel room has to be aired after a guest checks out, but this does not seem to be the case in this hotel.
The linen especially the towels are worn out and dirty.

  • Stayed June 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alka26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surat hotels

Bangalore
Level Contributor
83 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed 6 June 2012

Booked directly as a walk in to this hotel. They fleeced us saying that only higher category rooms are available and charged us for the higher category rooms but gave us dirty rooms. Linnen dirty, toikets dirty.
Lots of Bedbugs in the room. I am glad i checked out in one day.

Junk food and breakfast too

  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shah_viren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lords Plaza - Surat

Property: Lords Plaza - Surat
Address: Delhi Gate, Ring Road,, Surat 395003, India
Phone Number:
Region: India > Gujarat > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 32 Hotels in Surat
Price range (per night): ₹ 3,757 - ₹ 4,764
Hotel Class:3.5 star — Lords Plaza - Surat 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
Lords Plaza Surat is a property of 133 elegantly furnished rooms equipped with "Wifi" situated in the heart of the city i.E. 10 Kms from the Airport and half km away from the Railway station. Besides the rooms the we have Banqueting facilities, In Room Dining, "The Lime Tree" roof top grill restaurant offers Buffet Dinner along with a variety of Grilled food & Kebabs and yet is very economically priced & "Blue Coriander" at Lobby level city's most popular multi-cuisine family restaurant serving a variety of Indian & Chinese delicacies. In addition to the above, the hotel offers Business Centre Services, "Fitness Center, Jacuzzi, Steam, Sauna Bath, Swimming Pool & "Aleenta" the complete Spa. ... more   less 
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Also Known As:
Lords Plaza - Surat Hotel Surat
Lords Plaza - Surat Gujarat

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