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The Gateway Hotel Athwa Lines Surat
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Reviews (926)
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9 - 14 of 926 reviews
Reviewed 16 May 2018

It was a good stay, although for a short duration, but would like to stay again & recommend my friends. Front desk staff was attentive & friendly, room service satisfcatory. House keeping very good.
Hotel exterior was under renovation but was not affecting hotel guests

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank contact777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this reviewResponded 17 May 2018

Dear Guest,

Greetings from The Gateway Hotel, Surat!

We thank you for choosing The Gateway Hotel, Surat for your recent stay in Surat. Your review absolutely made our day! All of our associates are dedicated to going the extra mile to make your stay exceptional in every way. We are here to provide attentive service no matter the time of day or night.

We appreciate you taking the time to let us know how we did, and we hope your travels will bring you back to The Gateway Hotel, Surat to be our guest again in the near future!

Warm regards

Aveek Sengupta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: aveek.sengupta@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

Staff Just blames the poor condition of the place on refurbishment in progress. A lot more was expected of a TAJ property. The experience was quite a let down. The dining experience was enjoyable and the in house musician was quite good.

Room Tip: Too much of disturbance in the Corridors
  • Stayed: May 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank roquemartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this reviewResponded 17 May 2018

Dear Guest,

Greetings from The Gateway Hotel, Surat!

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

I understand from you’re feedback that your over-all stay with the hotel did not meet your expectation. May we request you to specify the areas of improvement that you recommend so that we may be able to focus our efforts accordingly. The beautification of the hotel will end shortly.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

We thank you once again for your feedback and look forward to welcoming you back to The Gateway Hotel, Surat.

Warm regards

Aveek Sengupta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: aveek.sengupta@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2018 via mobile

M y title says it all.
At first when u reached the hotel, came to know that it's under renovation. But post that everything was aces. Whatever flaw one can make out about the hotel infrastructure, gets over compensated by service. Kudos

Stayed: May 2018, travelled with family
Thank Shreeharsh_ag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greetings from The Gateway Hotel, Surat!

We are delighted to know that overall you enjoyed our overall services. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests have a most enjoyable stay with us and I am glad that you have carried with you happy memories of your stay with us.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

We look forward to welcoming you back once again and continuing to meet your expectations.


Warm regards

Aveek Sengupta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: aveek.sengupta@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

Nice place but under renovation right now Rooms were good nice hospitality without any hesitation they allowed the late checkout courtieus staff the food was good the best part they have a tea stall Indian style as complimentary to all in house guests that's something I have never seen good work Taj keep it up

Stayed: May 2018, travelled with family
Thank pawanlakhotia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this reviewResponded 4 May 2018

Dear Guest,

Greetings from The Gateway Hotel, Surat!

We thank you for choosing The Gateway Hotel, Surat for your recent stay in Surat. Your review absolutely made our day! All of our associates are dedicated to going the extra mile to make your stay exceptional in every way. We are here to provide attentive service no matter the time of day or night.

We appreciate you taking the time to let us know how we did, and we hope your travels will bring you back to The Gateway Hotel, Surat to be our guest again in the near future!

Warm regards

Aveek Sengupta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: aveek.sengupta@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

I had stayed there on a business trip. Excellent location, very good ambience. And great spread for breakfast and meals. Also staff was very helpful and friendly to the guests. I would like to come again as & when I am in Surat.

Room Tip: great place to stay when in Surat.
  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mukeshgupta14616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveek_Senguptar_TGH, General Manager at The Gateway Hotel Athwa Lines Surat, responded to this reviewResponded 1 May 2018

Dear Guest,

Greetings from The Gateway Hotel, Surat!

We are delighted to know that overall you enjoyed our hospitality, food and overall services. I have conveyed your compliments to the hotel team for whom it has been a tremendous source of inspiration. It is our earnest endeavor to ensure that our guests have a most enjoyable stay with us and I am glad that you have carried with you happy memories of your stay with us.

We are grateful for your recommendation and do hope you will continue to provide us with more opportunities to be of service.

We look forward to welcoming you back once again and continuing to meet your expectations.


Warm regards

Aveek Sengupta
General Manager
The Gateway Hotel, Athwalines
Surat
Email: aveek.sengupta@tajhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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