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“Great location, great staff & lovely facilities”

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The Gateway Hotel Athwa Lines Surat
Ranked #1 of 38 Hotels in Surat
Certificate of Excellence
Reviewed 11 March 2012

A very relaxing stay here & the staff were very helpful, friendly & professional. The rooms overlook the river & have balconies to enjoy the view. The pool is lovely with very comfy lounges & the outdoor terrace for the restaurant means that you can enjoy the starry nights, the local birds or avoid the noisy Indian families in the dining room! The buffet food was tasty & a good selection of mostly local cuisine. If that's not your thing, there is also an a la carte menu with international dishes. The bikes available to ride around the area were a nice touch. The safaris organised by the hotel were good. Beds were super comfy too & its not often you get to say that about hotels in this area!

  • Stayed: March 2012, travelled with friends
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2  Thank PrincessKiwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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698 - 702 of 842 reviews

Reviewed 3 February 2012

Excellent quality of suites in Surat, Staff very helpful and food excellent. The bakery has amazing cakes and pastries. Price wise, it is very good too.

  • Stayed: December 2011, travelled as a couple
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Thank Purav S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

good locations, friendly staff, okay rooms with not a lotof space, great multi cuisine restaurant, Good gym and a good value of money. It is 1 of the best in surat although grand bhagwati comes a close 2nd

  • Stayed: December 2011, travelled on business
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3  Thank Priyanshu_jha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

Stayed at this hotel for six days in November 2011 and throughly enjoyed our time there.Rooms were of very high standard and comfortable.Management and staff very helpful and accomodating.Have stayed here previously and will stay again on our next visit to Surat

Room Tip: Rooms with river view very nice
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  • Stayed: November 2011, travelled with family
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2  Thank Rameshchandra M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

You have to always be on your guard here. I was twice seen naked by men who just walked in.The first time, which was about three months ago, a male employee opened the door to the sauna while I was undressed, and the second time, which was today, a male walked into the change area while I was naked. I immediately covered myself and asked who he was. In the meantime, the male receptionist and another male staff person came to the area and found out what had happened. Ten minutes later, as I approached the elevators, I saw the male receptionist as well as the female receptionist standing at the counter. Their faces looked like they were in shock. The manager, who was standing right next to them, was looking at some papers in her hands. When she saw that I was upset, she feigned ignorance and asked "Hello, Ms.__________. Is something the matter?" This took the cake, since I find it very hard to believe that her staff, who were standing right next to her, and one of whom had actually come in when he heard the commotion, did not inform her about what had happened. More importantly, I very loudly shared my experience with a gym staff person as I approached the elevators, and the area is small enough for all to have heard me. In fact, I would have expected her to approach me about the incident. Also, be prepared to have no slippers for almost 2 weeks,no soap in showers for 9 days straight so one is forced to use hand soap, and exercise equipment that stays out of order for months at a time. Staff watch you while you use the toilet with half transparent doors, and in fact refuse to go away even if you want your privacy. Unfortunately, the one toilet with a solid door did not help me at all since an employee barged in and I almost fell off the seat and almost broke my computer. After sharing this with the manager, she herself opened the door to the toilet while I was inside, and in fact did not knock to see if it was occupied. The water temperature can change drastically from hot to less than lukewarm, and yet when you ask for help, the manager questions your judgement. The sauna has been cold quite a few times even if you give at least a half hour notice to start it. A massage therapist is usually unavailable even if you call a few hours ahead of time and are willing to pay more than you would in Canada. Unfortunately, this review comes after a 4 month stay at this hotel during which time I have continuous feedback in order to create an opportunity for things to improve.

  • Stayed: July 2011, travelled with family
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10  Thank Mittens27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Athwa Lines Surat

Address: Ambika Niketan, Athwa Lines | Dumas Road, Surat 395007, India
Phone Number:
Region: India > Gujarat > Surat District > Surat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 38 Hotels in Surat
Price Range: ₹ 6,755 - ₹ 11,043 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Athwa Lines Surat 4.5*
Number of rooms: 206
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Also Known As:
The Gateway Hotel Athwa Lines Surat Gujarat

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