The Santana Hotel is really excellent, we stayed there over Christmas and New Year 2011/12 and with regard to the hotel itself we could not fault a single thing. The room we had was very spacious and it consisted of 4 rooms - bedroom with TV; bathroom; kitchen area with fridge, kettle and sink; sitting area with sofa and wardrobe. The room boys came in every single day and changed bedding and towels every day, they kept the room spottless. The hotel location is also ideal for the beach and only a very short stroll to the main road where there are shops and bars
All the hotel staff were very friendly and nobody ever passed you without saying hello and giving you a big smile, they were also very efficient and nothing was too much trouble. The Reception staff are the only ones that we did find a little grumpy, although very efficient and helpful, not at all friendly.
The only disappointing thing was the Calamari Beach Shack, which is located in front of the Santana, it does belong to the hotel. We have been to India 11 times over the past 16 years and have visited very many beach shacks in our time and so know what to expect, this is most definitely the worst shack we have ever been to, the staff could not be bothered, we had to wait ages to get served, the food when it came was quite poor, when you could get the waiter's attention in order to get the bill that was incorrect, we had been charged for items we had not had and also found it to be very expensive. We first of all went there on the second day of our holiday and could not believe how bad it was, so thinking that maybe we had caught them on a bad day because it was particularly busy there on that day, we decided to give them the benefit of the doubt and went there again about a week later, but it was exactly the same.
The ratings I have given are for the Santana Hotel, which we found to be excellent and it is somewhere we will definitely return to, but we will definitely not be returning the Calamari Beach Shack
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- Also Known As:
- Santana Beach Hotel Candolim
- Santana Beach Candolim
- Santana Beach Resort Goa/Candolim