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“Never overlook a negative review. Every review matters.” 2 of 5 bubbles
Review of Valentines Retreat

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Valentines Retreat
Ranked #57 of 62 Hotels in Candolim
Mumbai, Maharashtra, India
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Never overlook a negative review. Every review matters.”
2 of 5 bubbles Reviewed 29 January 2012

I stayed in this hotel with my family (wife and 3 yr old daughter) from 26-28 Jan 2012.

Researched about this hotel a lot before finally booking my stay. The reviews were mostly positive but it did have some negative ones as well. I willfully ignored the negative reviews and finally had to pay for my ignorance.

Here is my experience with Valentine's Retreat in detail.

First the good part (had to think hard to come up with some to make this a balanced review):

Good location. North Goa. Close to the famous Calangute beach.

An in-house vendor for bikes and taxi. Good guy. Fixed rates.

The hotel did allow me to check-in half an hour early.

Now the not-so-good part:

On arrival, the receptionist pushed me to upgrade my stay by paying extra. I refused.

Got in to the room to find red-ants and cockroaches all around. I gave them specific instructions to clean up the pests or change my room. To which they agreed to clean up. We left for sight seeing. Returned at night to find that nothing was done. The staff had changed and the night shift staff was on duty. I asked them to find that they did not know anything. After a lot of shouting, they sent someone with insecticide spray. The spray did not have any effect on the pests but we had a hard time breathing.

Couldn't take a bath at night (up to 9 am in the morning) as they only have a solar heater. Their electric heater stopped working more than a year ago and they've done nothing about it!!

The fan and bathroom lights which were working in the morning when we checked in, were not working at night! Called in an electrician who toiled for an hour before fixing it. He had to disconnect from Power Backup to make them work. Allowing him to do that proved costly as power went off at night and seems is a normal thing in Goa.

They advertise complimentary breakfast but all they offer is bread-butter and jam. Besides, the pantry refused to deliver food to the room.

Room service was unhelpful and pretty much non-existent. You have to carry all your baggage yourself.

Finally on the day I was supposed to check out, they requested me to check out 3 hours early. My plan was to indulge in some water sports at Calangute, return to hotel, freshen up and then checkout. They told me they'll arrange a room for my family to freshen up when I return and they'll safeguard my baggage in the mean while. They had allowed me to check-in early so I also accepted their request. However, when I returned to hotel from the beach, they said they had no room free for me. Instead they directed me to check out their servant quarters and use them If I like!!! This really upset me.

Final comments:

The hotel is definitely not expensive but is it value for money? I have my doubts.

Would I recommend it? No way

Room Tip: If you still want to stay at this hotel despite my review, would suggest upgrade when they ask you t...
See more room tips
  • Stayed January 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Neerav P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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134 reviews from our community

Traveller rating
    33
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    32
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    28
See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
milton keynes
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 22 January 2012

we went not expecting much but werent prepared for what we got it was a good location away from the noise of the road the room was cleaned daily but plaster was falling od the ceiling walls were stained and filthy balcony oer looked the rubbish dump and building site but the biggest disapointment was the dinning room it was like one of the local food stalls we were served breakfast on plastic plates chipped cups and the plastic cover on the tables were filthy and didnt look as if they has seen a damp clth for months. the management were surly rude and totaly unhelpfull and uninterested the only time they wanted to chat was when we left and they thought they were going to get a tip. although the beds and towels were changed daily they were grey and stained i think this is a more acurate review than i read befor we went.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank suzanne p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Candolim hotels

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 14 January 2012

just got from goa third visit hotel dirty room with view to rubbish filled car park and building site very dusty could not use balconey manger unhelpfulwould not listen when we asked to move rooms boys friendly but do not clean ganga in bar very nice only good we can say booked with jewel in the crown only see rep first day will not use them again advice do not stay here

Room Tip: pool view room
See more room tips
Stayed November 2011, travelled as a couple
Helpful?
4 Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 December 2011

nice hotel, friendly staff, nice food. a good budget hotel

  • Stayed January 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank Kaustubh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 23 November 2011

Valentine's Retreat (VR) is a nice budget option for visiting northern part of Goa. It is 10 minute drive to the happening Calangute beach and Sinquerim beach (water sport activities) and 10 minute walk to Candolim beach. VR is amidst quite environment and a clean hotel with decent swimming pool. The food in the hotel is also good and reasonably priced. Rooms are clean and good. However, bed we expereinced was making screachy noise upon movement. However, this is not a beach resort nor there is any sea view from the hotel or any of its rooms. It is budget option to travel with friends / family without kids, as kids might not like non-sea facing hotel. However, if kids accompany, they can enjoy swimming pool. Also, this is not for couples looking for a romantic hotel / resort.

Room Tip: Choose garden/pool facing rooms
See more room tips
  • Stayed December 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kotharidhimant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Valentines Retreat

Property: Valentines Retreat
Address: Sequeira waddo, Candolim, Bardez 403515, India
Region: India > Goa > Bardez > Candolim
Amenities:
Bar / Lounge Restaurant Room Service Spa Swimming Pool
Hotel Style:
#18 Spa Hotel in Candolim
Price range (per night): ₹ 1,847 - ₹ 9,644
Hotel Class:2 star — Valentines Retreat 2*
Number of rooms: 27
Reservation Options:
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Also Known As:
Valentines Retreat Candolim
Valentines Retreat Hotel Candolim
Valentines Retreat Goa/Candolim

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