I stayed in this hotel with my family (wife and 3 yr old daughter) from 26-28 Jan 2012.
Researched about this hotel a lot before finally booking my stay. The reviews were mostly positive but it did have some negative ones as well. I willfully ignored the negative reviews and finally had to pay for my ignorance.
Here is my experience with Valentine's Retreat in detail.
First the good part (had to think hard to come up with some to make this a balanced review):
Good location. North Goa. Close to the famous Calangute beach.
An in-house vendor for bikes and taxi. Good guy. Fixed rates.
The hotel did allow me to check-in half an hour early.
Now the not-so-good part:
On arrival, the receptionist pushed me to upgrade my stay by paying extra. I refused.
Got in to the room to find red-ants and cockroaches all around. I gave them specific instructions to clean up the pests or change my room. To which they agreed to clean up. We left for sight seeing. Returned at night to find that nothing was done. The staff had changed and the night shift staff was on duty. I asked them to find that they did not know anything. After a lot of shouting, they sent someone with insecticide spray. The spray did not have any effect on the pests but we had a hard time breathing.
Couldn't take a bath at night (up to 9 am in the morning) as they only have a solar heater. Their electric heater stopped working more than a year ago and they've done nothing about it!!
The fan and bathroom lights which were working in the morning when we checked in, were not working at night! Called in an electrician who toiled for an hour before fixing it. He had to disconnect from Power Backup to make them work. Allowing him to do that proved costly as power went off at night and seems is a normal thing in Goa.
They advertise complimentary breakfast but all they offer is bread-butter and jam. Besides, the pantry refused to deliver food to the room.
Room service was unhelpful and pretty much non-existent. You have to carry all your baggage yourself.
Finally on the day I was supposed to check out, they requested me to check out 3 hours early. My plan was to indulge in some water sports at Calangute, return to hotel, freshen up and then checkout. They told me they'll arrange a room for my family to freshen up when I return and they'll safeguard my baggage in the mean while. They had allowed me to check-in early so I also accepted their request. However, when I returned to hotel from the beach, they said they had no room free for me. Instead they directed me to check out their servant quarters and use them If I like!!! This really upset me.
The hotel is definitely not expensive but is it value for money? I have my doubts.
Would I recommend it? No way
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- Also Known As:
- Valentines Retreat Candolim
- Valentines Retreat Hotel Candolim
- Valentines Retreat Goa/Candolim