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“Not for families or couples” 3 of 5 bubbles
Review of Hotel Miramar

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Hotel Miramar
Ranked #12 of 16 Hotels in Daman
Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not for families or couples”
3 of 5 bubbles Reviewed 6 January 2012

Some may argue, having read the previous reviews, but we found this to be the case. May be it was the time of the year - Christmas/New year break.

Anyway, the hotel is situated on Devka beach itself, with several other hotels near by. Hotel is of a fair size with a massive outdoor restaurant at the back with a vast choice but a bit pricey. It has a swimming pool and a steam room. There is also an indoor restaurant on the first floor (Solmar) where the breakfast is served every morning for the residents.

Our experience:
The old adage "Too many cooks spoil the broth" seem to apply perfectly to the hotel. Too many chiefs and not enough workers! Had a couple of mishaps which left me reeling with anger when it came to service and taking ownership.
The first experience we had was on the day we arrived. Went to the restaurant in the afternoon for some snacks, ordered some water, and ordered it again, and again - 3 times and 25minutes later), the water arrived only after I got angry at the waiter, who blamed the captain for not tearing a chit? The waiters would not bring anything unless he was given a chit by the captain! - first time I put it down to a simple error.

Second day, we went for an evening meal. A busy evening as it was Christmas day. Ordered and had our meal, after which I ordered a cup of tea. It took 40 minutes before the tea arrived! straight away I requested the bill, as I was absolutely frustrated by the service. Waited 20minutes and the bill still hadn't arrived. We got up spoke to a person in a suit who looked like a manager and told him to put the bill on my room account and told him about what had happened.

We went to reception to collect our rooms keys and when asked by the receptionist about our evening we told him what had happened and he told me to speak to the General Manager and said he was in the restaurant and I should go and meet him. He took me to see him, and to my amazement it was the same person I had asked to put the bill on my room charges. He told me they were busy and apologized. Again I put the matter behind us.

The hotel had organised a New Year's bash and anyone staying at the hotel 30th and 31st were on a Compulsory package, which included B/F, Lunch and Dinner. Since we had gone for a week, we were on this package, but no details were given to us.

On the 29th while working at reception (the only place where wi-fi is available in the hotel), I asked the receptionist what the package included and asked him for all the info he had. He told me he would get that to me in the room.

On the 30th morning while going for a walk, I was handed the coupons for two days for B/F, Lunch and Dinner - no explanation, nothing in writing.

After a long walk came into the hotel through the back from the beach and on passing the restaurant I asked one of the captains, as to why the restaurant was not busy and that I expected a buffet for the guests - his comments were "no sir it is a-la-carte, why don't you come in and take a table?" After another five minutes we went to the restaurant, ordered some snacks as we were not really that hungry. On completion of the meal, I asked the waiter to bring the bill (as I knew we had to pay for the drinks). I handed the waiter the coupons only to be told that the coupons could not be used there and that guests on package had to go to Solmar restaurant. I then argued with the captain, as to why we were not informed when we asked before also that the receptionist had not mentioned this the previous day or had not supplied any info. This third mistake as unforgivable and I stood my ground. The captain called the GM and I explained to him that despite asking for the info I was not given any info or even when handing me the coupons, the receptionist had not mention this. A true GM would have resolved the situation there and then, BUT, not the case here. To prove his point he asked me to accompany him to the receptionist - and there he stood on one side while me and the receptionist talked about what happened and how. By this time I had lost my patience and told the receptionist to prepare my bill as I was checking out. The GM just literally walked away without a word. The receptions pleaded with us not to check out as it was their fault and give them another chance. If it wasn't for the receptionist I would have walked out of there.

Anyway, the hotel had a live band playing every evening till 1.00 to 1.30am, so not much sleep. This happens every weekend from what the waiters told me.
The availability of the drinks and the music attracts a lot of visitors from the neighbouring state of Gujarat where the alcohol is banned. Most of these are single males in their 20's-30's.
They tend to come to Daman for booze, music and women (and before anyone says anything else - we had seen this ourselves and it is not on hear say).

The hotel does not employ any guards at the restaurant in the evening - which we felt is a necessity since we saw at least two drunkards dancing who were carrying guns. A worrying sign when there is free flowing booze and these guys carrying guns!.
Talking about dancing, the dance floor was full of men dancing and not a single woman on the floor. In fact you wouldn't even think of taking a woman on the floor with these boozed up men behaving the way they were.




Overall:
Good points: Good location, some very good staff who were willing to help.
Bad points: Restaurant a bit pricey, as they say one rotten apple destroys the whole apple cart and in this case the GM with his leadership destroys the name of this hotel.

I would definitely say, this is not a hotel for families or couples with the rowdy behaviour of some of the clientele in the evening not something I would want my children to watch.

Room Tip: Do not book the super executive rooms (described as sea facing), as the roof of the restaurant block...
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank kukione
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Any
English first
Mumbai, Maharashtra, India
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 5 January 2012

Worst Behavior Of Managers - Mr Sunil, Mr Zubair, Mr Vardaan, Mr Rudesh....even after accepting full payment in advance and a written confirmation for a Sea Facing Room, I was allocated a back side pool facing room. I was committed by GM Mr Vardaan that I will get a sea facing room at the time of booking through Ms Sai Holidays Mumbai. When questioned they demanded more money with such a rude behavior. In front of me Mr Zubair used abusive language to my travel agent when the agent was trying to defend me. Have never seen such a worst front desk of any hotel. Me Being a Senior Citizen was so embarrassed at the time of check in. Very Sad New Year's Eve.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
11 Thank ParagSodha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Daman hotels

Mumbai, India
Level Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed 21 December 2011

We had a wonderful one day stay at Miramar Resort, Daman. This hotel is loacted at Devka beach, Nani Daman and is around 45 minutes drive from the nearest railway station (Vapi). Rooms are quite big and offer a good view of pool and beach. This is located right at the beach so you can walk up to the waters anytime you want. But Devka beach is quite rocky and not very clean at the shores so you might not be able to walk upto the waters. Best part about Devka beach is that water comes right till the resort's beach side restaurant during evenings and night. We enjoyed a wonderful dinner at this beach side restaurant with water splashing just few metres away from us. Food and room service is really good over here. You can also enjoy in the swimming pool or have massage while relaxing here. There is a live orchestra party on weekends at the hotel.
There are a number of shops and restaurants just outside this hotel for a cozy evening walk. A point to note is that you won't find any rickshaw or cab before 7 am in the morning in this area. The private cars charge 4 times the cost of a rickshaw or cab. Best would be to ask a local cab driver to come early morning in case yoiu need to catch a early morning train.

Room Tip: Super deluxe room (pool facing) would be suitable for a couple. Suites are the only beach facing roo...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mast07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 15 September 2011

Miramar hotel in Daman has got excelllent amenities but food is slightly overpriced,however there are lot of options outside Miramar at cheaper rates.The Duke's a parsi pleace is econom ical and good to eat especially Salli boti

Room Tip: The 10 bed and 4-bedded options are good for big groups
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  • Stayed November 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank JijoThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 24 August 2011

The place is located at the best place. Has been developed with decades of experience. The staff is good and the restaurant best . The evening music and Crowds make it a definite place for visit

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PunitKumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Miramar

Property: Hotel Miramar
Address: Nani Daman | Daman Devka Road, Devka Beach, Daman 396210, India
Region: India > Daman and Diu > Daman
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #12 of 16 Hotels in Daman
Price range (per night): ₹ 4,710 - ₹ 6,349
Number of rooms: 75
Reservation Options:
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Also Known As:
Miramar Hotel Daman
Hotel Miramar Daman, Daman And Diu

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