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Reviewed 23 November 2018

We stayed twice in this property and we were quite happy with our stay. The rooms were good, with all amenities. The toilets were clean and they had soap and shampoo. The building is old and the elevator is small, but that posed no problem for us. It is located in Sector 17 and the marketplace near it is quite fabulous. There are good eating options in-house and nearby. It is not too far away from either the airport or the station. The staff were not extra friendly, but they behaved well with us giving us no cause to complain whatsoever. In fact, they just asked whether we took anythng from the mini-bar (all items moderately priced) and just trusted us when we said no. On my next trip to Chandigarh, this is the hotel I will stay in.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Siddharthabiswas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cityheart17, Manager at Hotel City Heart Premium, responded to this reviewResponded 26 November 2018

Respected Guest,

Greetings From Hotel City Heart Premium!!!!

First of all thanks for staying here at City Heart Premium and also thanks for tremendous review for our Hotel on TripAdvisor which really matters for a Property,
Hoping and assuring that best of the services will be provided to you and your friends and relatives.
Will do your welcome again here at City Heart Premium while your next stay.
Please feel Free call us for any query (24*7)

Regards
Hotel City Heart Premium
+91-172-2724203,+91-9803017801
info@hotelcityheartpremium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2018 via mobile

Very bad experience. Very loud music till 11pm from their bar. Dirty corridors and bathroom. Very old furniture and bed where you can fill springs.

Not at all recommended with family. Scary place and I felt unsafe during night.
Not worth it at all; spend some extra money and peace of mind and good night sleep at some other place.

Date of stay: October 2018
Trip type: Travelled with family
Thank Sandeep M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cityheart17, Manager at Hotel City Heart Premium, responded to this reviewResponded 26 November 2018

Dear Mr.Sandeep,

Greetings from Hotel City Heart Premium !!!

We apologize for the series of unacceptable events that occurred during your recent stay with us.I will look into the issues that you've noted, and take corrective action immediately. We take pride in providing clean and affordable accommodations, and are committed to a high level of customer service.

We hope that you will give us another chance to provide a more positive experience, and we thank you for bringing these issues to our attention and believe in that complaints are for our improvements.

Best Regards,
Team City Heart Premium

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2018 via mobile

No balcony in the room. Old furniture and the entire room stinks. Towels that they provided were very old and torned. Pathetic lightning in the entire room. They provided no water bottle as complimentary. At the time of checkout they overcharged for the water bottles.

Date of stay: August 2018
Trip type: Travelled with family
Thank Aashish B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cityheart17, Front Office Manager at Hotel City Heart Premium, responded to this reviewResponded 29 August 2018

Dear Mr.Aashish,

We apologize for the series of unacceptable events that occurred during your recent stay with us.I will look into the issues that you've noted, and take corrective action immediately. We take pride in providing clean and affordable accommodations, and are committed to a high level of customer service.
We hope that you will give us another chance to provide a more positive experience, and we thank you for bringing these issues to our attention and believe in that complaints are for our improvements.

Best Regards,
Team City Heart

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2018

Checked in here for one night only and I am glad it was for one night only.
We booked 2 rooms, one of the rooms was smelling so bad (Staff confirmed it was painted recently). I didn't understand why they had to let a room which is not ready!

Upon compliant, the room was changed and alas! this room had a leaking roof and the bed was wet.

Again another complaint and we were shifted to another room. According to the staff it was their Royal suite (to be honest it looked very normal to me that a 3 star hotel should have).
luckily no issues with this room.

The showers were so slow at pumping water that it was a mission to rinse soap from the body.

Anyway, not my type hotel.
I feel hotel is presenting itself more than what they are in real.
Public websites (i.e. Hotels.com) need to be careful listing them as a 3.5 star hotel.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank M_Chandra2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
CityHeartPremium, General Manager at Hotel City Heart Premium, responded to this reviewResponded 21 August 2018

Dear Mr Chandra.
Thanks for your review. The deficiency pointed out by you has been set right. I hope you wont experience such a error during your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

a good place to nestle in the city beautiful..this hotel is conveniently located next to shopping and transportation complexes ....has a nice line up of drinks, dine stuff and rooms also budget friendly...

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank sukhi504
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cityheart17, Manager at Hotel City Heart Premium, responded to this reviewResponded 17 April 2018

Respected Guest,

Greetings From Hotel City Heart Premium!!!!

First of all thanks for staying here at City Heart Premium and also thanks for tremendous review for our Hotel on TripAdvisor which really matters for a Property,
Hoping and assuring that best of the services will be provided to you and your friends and relatives.
Will do your welcome again here at City Heart Premium while your next stay.
Please feel Free call us for any query (24*7)

Regards
Hotel City Heart Premium
+91-172-2724203,+91-9803017801
info@hotelcityheartpremium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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