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Reviews (201)
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Reviewed 6 April 2008

We found the rooms rather dingy and dark, cleanliness was a slight problem. Although we booked a "superior room" it was next to the noisy room service and staff facility. Most of all though, the staff was not very helpful at all. Requests have been ignored and delayed to the extent of comicality. Most of the staff is unable to grasp the most simple wishes of their guests.
On the plus side the hotel has got a good location.

  • Stayed: March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank ourmaninberlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017 via mobile
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Stayed: October 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cityheart17, Manager at Hotel City Heart Premium, responded to this reviewResponded 13 October 2017

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Reviewed 11 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cityheart17, Manager at Hotel City Heart Premium, responded to this reviewResponded 18 September 2017

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Reviewed 30 August 2014
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  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013 via mobile
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  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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