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“Good location but rude reception”

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Hotel City Heart Premium
Ranked #24 of 111 Hotels in Chandigarh
Reviewed 21 August 2012

I stayed at this hotel for 2 days. The hotel was booked through e-mail conversation. The tarrif quoted by two different persons was different and they finally agreed for the lowest quoted rate on NET basis.. However, on arrival, they started asking for higher rate + taxes. However, they agreed after few arguments. The room was good but the food quality was worst of all I have ever had. It had no taste. Breakfast was OK accordingly to the rate. I asked for a taxi for Airport drop. One person told certain rate and after a while while checking out, they asked for a substantially higher rate and finally I had to arrange taxi of my own. Reception guy had rude behaviour though another person at reception back office was OK and listening.

They have a bar at the ground floor and a large number of young persons will keep standing at the entrace stair case to the reception at first floor. This looks quite bad for ladies.

Room Tip: Check for the tarrif before arrive - would be better if you can carry a written confirmation with ta...
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  • Stayed: August 2012, travelled as a couple
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Thank VKumar82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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177 - 181 of 198 reviews

Reviewed 16 July 2012

Worst hotel I ever seen in my Life.. Very bad service.Inexperienced staff, no room quality. even no food quality. Its a nightmare stay for me. Same for the other branch City Heart Residency.

Room Tip: Dont go, if you want to spend money then stay some low category hotel but not in City heart.
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  • Stayed: July 2012, travelled as a couple
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1  Thank abhibhatnagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

We booked actually a double room in internet in City Heart Residency. When we arrived there, we were take to City Heart Premium, because renovations work. As we were not expected in City Hear Premium, they gave us a room at the end of the corridor. It was stinky and extreamly loud from plenty birds nesting next to the window. The air conditioner was also very loud, so we had to use only the fan. The room although had a double room, it was narrow and very less space. Luckily we were there only for two night and we didn't spend too much time in the room.
For breakfast was ok, altough not much choice in food.
The location was perfect, in a short walk you could find restaurants and there was also the city center.

Room Tip: Don't accept room at the end of the corridor.
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  • Stayed: April 2012, travelled as a couple
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1  Thank Tinezzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2012

I wonder how have people recommended this hotel so highly. Never choose the hotel if you're travelling with family. The focus of the staff is on running the bar, which attracts all kinds of people to the hotel lobby.
Unclean beds and toilets. Service is okay. I'm glad I only had to spend one night.

  • Stayed: May 2012, travelled with family
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Review collected in partnership with Cleartrip
1  Thank IntrstngTrvel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2012

The hotel was absolutely excellent. We just loved it We had only a night stayl (Feb12). The food, room and hospitality was fantastic. We really enjoyed the stay there. The toilet and cleaniness was fantastic. Hot water was available whenever needed. I really recoomend this hotel....

  • Stayed: February 2012, travelled as a couple
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1  Thank araamudhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel City Heart Premium

Address: SCO 202-204, Bridge Road | Andhra Bank Building, Sector-17-C, Chandigarh 160017, India
Region: India > Chandigarh
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #24 of 111 Hotels in Chandigarh
Price Range: ₹ 2,314 - ₹ 4,499 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel City Heart Premium 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
Centrally Located Business Hotel With Three star amenities. ... more   less 
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