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Reviewed 8 November 2019

Room is good, bathroom is good. If you order from menu, the food is excellent. Complementary Breakfast is below average. They don't hesitate to clean rooms at midnight with full noises for hours even though it disturbs the other guests. Staffs are not atall courtesious. If I visit Chandigarh again, then it will be the last place I would opt to stay.

Date of stay: November 2019
Trip type: Travelled with family
1  Thank TanmayKM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 November 2019

The room was kept clean. The staff was friendly and kind. Because kind of nightclub was located under the hotel (ground floor), it was a little noisy at night. But it was closed around 0 am. That is why it did not disturb my sleep. Breakfast was delicious. As a whole, I was able to stay there comfortably.

Date of stay: November 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank umetomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 30 October 2019 via mobile

I recently stayed in this hotel for 2 nights, and was very disappointed
This hotel has some additional rooms several doors up the street and then up 2 flights of stairs, which is where me room was
There was no proper reception, just a couple of very “relaxed” guys behind a desk, who spoke virtually no English, but more importantly, didn’t seem very interested in anything
My room was clean, but it looked very old and tired, window into the passage so I was unable to open the blinds
There was no toilet paper in my room ( it was supplied on request)
My first shower was cold
The once white towels were very very grey
Breakfast was in the main hotel, so it was down 2 flights of stairs, along the street, then upstairs
On my second evening I noticed a sign saying that smoking was only permitted on the upstairs terrace- I don’t smoke but I thought it might be a nice place to sit. It was their storage and junk area. Someone kindly send found me a chair and I admit I enjoyed spending time up there watching the sunset
However I would definitely not recommend this hotel
( I have spent 4 weeks in India and have been happy with all other hotels)

Date of stay: October 2019
Trip type: Travelled solo
Thank didixxx2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel_Emerald, Manager at Hotel Emerald Chandigarh, responded to this reviewResponded 31 October 2019

Dear Guest

Greeting From Hotel Emerald Chandigarh

Firstly We want to Thank you for your feedback and our Sincere Apology for your stay was not comfortable at Emerald. We have taken your feedback into account and the same has been communicated to the respective head of department to take corrective measures. Hope you would allow us an opportunity to make amends and we look forward to welcome you in the near future with warm and Improve Hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2019

Service of the hotel is really pathetic. They just don't listen at all. We had to call three times just to get the drinking water. Same happened when we asked to clear the utensils. Horrible ! Only the location of the hotel is good and nothing else.

Date of stay: August 2019
Trip type: Travelled with family
Thank Shaluthetraveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hotel_Emerald, Manager at Hotel Emerald Chandigarh, responded to this reviewResponded 11 August 2019

Thank you for your feedback we have taken your feedback into account and the same has been communicated to the respective head of department to take corrective measures. Hope you would allow us an opportunity to make amends and we look forward to welcome you in the near future with improved Hospitality.

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Reviewed 2 August 2019 via mobile

The hotel was very comfortable and we really enjoyed our stay here. The food was amazing and the service staff is very fast. They know very well how to impress their customer. Would recommend this hotel for sure..

Date of stay: August 2019
Trip type: Travelled as a couple
Thank Rajan_takiyar_rs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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