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“Average Hotel” 3 of 5 bubbles
Review of Fortune Kences Hotel

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Fortune Kences Hotel
Ranked #3 of 41 Hotels in Tirupati
Dubai, United Arab Emirates
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Average Hotel”
3 of 5 bubbles Reviewed 5 August 2012

We just got back from a weekend stay at this Hotel. Here are the pros and cons:

Pros:
1. Probably the few decent Hotels in Tirupati.
2. Located in the centre of town near the Railway station.
3. It is cleaner than the other Hotels we have stayed in Tirupati town.
4. It tries hard to be a star rated hotel in terms of the Lobby layout, the choice of restaurants and bars available. I would rate it as 2 star by International Standards.
5. There are two restaurants and two bars. These are fairly clean and well maintained.
6. The rest rooms in the common areas are quite clean and much better than expected.
7. The food served in the restaurants are tasty and well presented.

Cons:
1. The hotel is located adjacent to the railway track and so the rooms facing the track has a bad view and is disturbed by the sound of trains passing by although they are slow at this point in the track.
2. Room service is extremely slow in the mornings. It took an hour for the room service personnel to bring us 6 toasts and tea.
3. 3 people in our party of 11 had food poisoning with many others having stomach discomfort. We had not eaten from anywhere else except the restaurants in this Hotel so we know that the problem is with the food served here.
4. We found a few small cockroaches on our table in the Vegetarian restaurant.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sandeepu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_FKT, General Manager at Fortune Kences Hotel, responded to this review, 7 August 2012
Dear Sir,

Greetings from Hotel Fortune Kences , Tirupati.

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Tirupati.

Thank you for sparing your time in completing our Feedback on trip advisor your comments on Railway Track side rooms, Delay in Room service ,Food & pests found in the restaurant are being looked in to seriously this will help all our guest better in the future.We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.

Regards,

Ramana Rao.M.V
+91 9885308224
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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727 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • English first
  • French first
  • Any
English first
bangalore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2012

I think if it looks like the concept, it would be one of the most beautiful hotels in the world. I think the Management and the front office is a definite plus which is appreciable and say this is one of the best hotel for stay with family

Room Tip: Front room
See more room tips
  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank leela b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_FKT, General Manager at Fortune Kences Hotel, responded to this review, 1 August 2012
Dear Ms.Leela

Greetings from Hotel Fortune Kences, Tirupati

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Tirupati.

I am delighted to know of your recent experience at Fortune Kences.
Thank you for sparing your time in completing our Feedback on trip advisor .

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.

Regards,

Ramana Rao.M.V
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tripunithura, India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 28 July 2012

I have stayed in ITC Fortune Kenses hotels before but never realised that they were rotating the food till my stay at tirupati. For that you need to stay 2-3 days have breakfast,lunch and dinner there itself. I must agree that they are creative in this. For eg: Plain rice may comeback as veg biryani, ladoo will comeback as some other sweet.
Staff though are not directly asking for money will give you ample tip regarding their request for a tip. If you don't tip you will see a change in behaviour.
Raj

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank rajeevet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_FKT, General Manager at Fortune Kences Hotel, responded to this review, 1 August 2012
Dear Sir,

Greetings from Hotel Fortune Kences, Tirupati.

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Tirupati.

Thank you for sparing your time in completing our Feedback on trip advisor your comments on food rotation and staff who are soliciting for tips are being looked in to seriously this will help all our guest better in the future.We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.

Regards,

Ramana Rao.M.V
+91 9885308224
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 27 July 2012

Though there are hardly any good staying options at Tirupathi, but atleast a certain level of service are expected when a hotel is branded with ITC Fortune Chain. The staff were not at all cooperative and there was high confusion amongst them itself related due restaurant timings etc.

WE WERE EVEN CHARGED EXTRA FOR 03 BUFFET LUNCHES AS THE HOTEL STAFF THERE GOT THE INVOICES SIGNED BY 01 OF THE MEMBER IN OUR GROUP AND LATER ON EVEN TOOK CASH FROM ANOTHER MEMBER OF THE GROUP. At the time of check out when we brought this to the notice of hotel staff, they were totally uncooperative and did not even bother to call the manager on his cell not being on duty at that time to recheck this.

THE ADVISE IF TO AVOID THE HOTEL IN CASE POSSIBLE. NOT AT ALL A VALUE FOR MONEY.

  • Stayed July 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank gaurav_travsol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_FKT, General Manager at Fortune Kences Hotel, responded to this review, 1 August 2012
Dear Sir,

Greetings from Hotel Fortune Kences, Tirupati.

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Tirupati.

Thank you for sparing your time in completing our Feedback on trip advisor your comments on Billing issues and staff who caused inconvenience to you are being looked in to very seriously which will help us serve you and all our guest better in the future.We apologize for the inconvenience that this may have caused to you. The hotel is actively working to improve service levels and your feedback has proved to be invaluable.

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.

Regards,

Ramana Rao.M.V
+91 9885308224
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 5 July 2012

Fortune Kences Hotel
Jewelled Splendours of Lord Venkateswara

Fortune Kences Hotel showcases modern architecture making it a landmark in Tirupati. which is nearer to all places of Tirupati landmark.

http://www.tirupatidarshanpackage.com/deluxe.html#

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Balaji D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Fortune Kences Hotel, responded to this review, 6 July 2012
Dear Mr Balaji,

Greetings from Hotel Fortune Kences, Tirupati

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Tirupati.

I am delighted to know of your recent experience at Fortune Kences.
Thank you for sparing your time in completing our Feedback on trip advisor .

We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors

I look forward to meeting you during your next visit and would be delighted to assist you with any requirements.

Regards,

Ramana Rao.M.V
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fortune Kences Hotel

Property: Fortune Kences Hotel
Address: Opposite APSRTC Bus Terminal, Tirupati 517501, India
Region: India > Andhra Pradesh > Tirupati
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 41 Hotels in Tirupati
Price range (per night): ₹ 2,941 - ₹ 4,771
Hotel Class:3 star — Fortune Kences Hotel 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Fortune Kences Tirupati

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