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“Never again” 1 of 5 bubbles
Review of Fortune Kences Hotel

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Fortune Kences Hotel
Ranked #3 of 41 Hotels in Tirupati
2 reviews
“Never again”
1 of 5 bubbles Reviewed 21 March 2012 via mobile

Smelling rooms. Corridors smelt of cigerettes. Cockroaches on the bed. Sounds of train passing and platform announcements even though windows are sealed.Buffet breakfast was decent. I ve stayed here earlier and must say its run down very badly.

Stayed April 2011
Helpful?
Thank GG54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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729 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • English first
  • French first
  • Any
English first
mumbai
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 19 March 2012

I really doubt if anyone really matters here. I have been staying at this property since the time Muralidharan, Nitin soft launched it in 2002 ad then followed by Bhaskar who really did a fantastic job by keeping track of things. During this trip, really felt as if we have checked into a seedy hotel. On arrival there was no proper coordination and no welcome drink and on requesting for water also, it took 10 minutes and that too only out of 16 pax, 8 of them got water. Check up was totally confusing and took us a matter of 20 minutes. Most of the rooms keys were not functioning and we had to tell them to send the master key and then change out keys which was frustrating. On the 1st day itself when we went for darshan and came back, room no 133 alloted to us was completely water logged and the guests baggage was drenched completely since the leakage was on top of the luggage rack. We complained and they sent a housekeeping fellow to clean the mess and we again requested them to ensure that it does not happen again else kindly change the room, which they refused. We had to purchase new clothes for the guests since all the clothes were drenched. Next day morning we went out and returned only around 8 30 pm and on opening room no 133 was completely shocked to see as if rain was falling. The room was again water logged. We complained to change the room, the front office did not budge and on protesting we asked the front office executive to come n see for himself the damage. On further insistence, we were alloted room no 204 and on checking in, we found footwear and explained to the front office as well as the assistant manager to check if the same is alloted to somebody, then u cd change our room. He informed that no the earlier guest had forgotten the footwearand u may continue to occupy the same. Imagine our plight, when at stroke of midnight the guests came walking in. When we explained our predictment, they were sttunned to hear. The Assistant Manager informed us to shift to another room, when we stood our ground and ultimately, he took the other guest to the new room. the whole experience was disgusting. Less said about the check out it is better. aT 7 am and requested to ensure that all extras are pooled and bills kept ready since we had a train to catch at 9 frm renigunta. They were not getting the details of the rooms( we had booked 8 rooms). At 745 am when the bills were presented, we once again confirmed whether anyting is pending and they informed that everything is settled. Imagine our plight, when after loading the luggage and just about to get out of the hotel gate in our bus, a person comes running, stops the bus and informs that certain payments are still due. We then enquired with the front office and they had no answer. we then cleared the bills and left a bitter experience. I do hope the GM wakes up frm his sleep and takes a round of the hotel to ensure that the name FORTUNE is not degraded.THis time the experience was very ordinary and not professional managed hotel.

Room Tip: avoid room no 133 at all costs and also rooms on the railway line
See more room tips
  • Stayed March 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank captain063mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
140 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed 8 March 2012

I did'nt matter.I doubt if anyone matters here.
It is just like the temple up the hill.
Guests need to be milked.Dry.That's all.
Having gone up the hill,I missed my breakfast and requested for a lunch.No way would I be obliged.
Service at the buffet was poor.Curd rice replenishment took 15 minutes.There were lot of waiters around;simply sleepwalking.Food was OK.
The room was serviceable with good quality toiletries.
The Hotel is probably better than others in its vicinity.
Best of all;It has Mayura as its neighbour.I had lunch,evening tiffin and dinner there.
Namo Venkatesa......Shower your fortune on Mayura...

Room Tip: Stay here for a day or two and have all your meals at Mayura.
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  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank vish201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kakinada, India
2 reviews
5 of 5 bubbles Reviewed 8 March 2012

Very Good Hotel ,Nice place friendly staff,Good food and guided well for my visit to tirumala the way the maintain the hotel was excellent nice place to stay i refer every body to stay at this hotelWe were greeted very politely by the front desk and our check-in was done very smoothly and fast, we were accommodated in a Fortune club Room which was quite spacious, clean and neat with...

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rammohanreddy_raj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KencesGM, General Manager at Fortune Kences Hotel, responded to this review, 4 December 2013
Dear Mr. Ram Mohan Reddy

Greetings from Fortune Kences Tirupati (Member ITC's hotel group) !

At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Fortune kences Tirupati (Member ITC's hotel group).

I am pleased to know that you were satisfied with your experience of our services and facilities.

At Fortune Kences Tirupati (Member ITC's hotel group), it is our constant endeavour to provide you with high standards of personalized service and efficiency. Feedback from valueable patrons like you helps us improve ourselves and exceed expectations.

I look forward to meeting you during your next visit to Fortune Kences Tirupati (Member ITC's hotel group), and would be delighted to assist you with any requirements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana, India
Level Contributor
110 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed 18 February 2012

Nice hotel with an average restaurant, good location and decent rooms considering its Tirupati!!
Improvement can be done, but i guess due to the Hotel being in Tirupati, the management probably is not pressed to improve it further.
Overall a good comfortable stay. Rooms are neat.
Room service is okay.
Food can be definitely improved, especially the buffet.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank vineet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fortune Kences Hotel

Property: Fortune Kences Hotel
Address: Opposite APSRTC Bus Terminal, Tirupati 517501, India
Region: India > Andhra Pradesh > Tirupati
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 41 Hotels in Tirupati
Price range (per night): ₹ 3,127 - ₹ 4,820
Hotel Class:3 star — Fortune Kences Hotel 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Fortune Kences Tirupati

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