This is with reference to our stay in Park Hyatt Hotel on 28th July 2017. We would like to express our concern on the hotel check in experience.
We were made to wait for almost 3 hrs at the reception without proper information & know alternate arrangements being to made as a guest. After asking for the manager they immediately organised it in 2 mins. It was evident that the Room was available but not given to us for the reason known best to them.
We had made full payment for the stay with the check in guaranteed at 2pm but that didn't happen. It was a pathetic experience dealing with the staff at the reception.
- Free Wifi
- Free Parking