I have checked out today (10/08/2012), from Novotel Hyderabad International Airport.
It's been a unhappy experience this time and I regret my decision to stay last night. I wanted to extend my stay today but didn’t feel like. I would like to list the reasons :
• The facial scrub gave irritation on the skin and later I realized its expired. It’s a shock for me that Novotel serves expired stuff. The body milk too was not in good quality and I realized, it also near expiry.
• In the wash area, both the top shower and hand shower are working simultaneously. I guess the shower was under maintaince. Please imagine, I just entered the room after a tiring day and during the shower, I switched the hand shower and there was cold water leaking from overhead shower. It was so frustrating.
• I like to use the wellness centre . Today morning, around 8 30 am, there was not even a single attendant in this area to assist . When I went to the Steam and Sauna, both of them were switched off. I was told , from 7 am, these facilities can be used, both none was operational. During the check out, when I complained to the manager, she told me that I need to inform 30 minutes prior about my visit and only then they switch on these facilities. Do you expect the guests to do that ?? why would anyone wait for 30 mins?
• The services were also bad. My room didn’t had slippers in the wardrobe. I had to call the guest service and request to get one. They attendant tool almost 30 mins to deliver the requested items. I was told there was inadequate staff.
- Official Description (provided by the hotel):
- At the new international airport, Novotel Hyderabad Airport is just 30 minutes from the city centre and 30 minutes drive from Hi Tech City, the Hyderabad Convention Centre, Banjara Hills and Jubilee Hills. Featuring 305 rooms and suites with free WiFi, business travellers can also enjoy the facilities of the Premier executive floor, along with the convenience of two restaurants, one bar, a pool and meeting rooms for up to 450 guests. The Novotel Hyderabad Airport also offers sports activity like lawn tennis, basketball, volleyball, a spa and a 24 hour fitness centre. ... more less
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- Also Known As:
- Novotel Hyderabad Airport Hotel Hyderabad
- Accor Hyderabad Airport