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Novotel Hyderabad Airport
Ranked #10 of 306 Hotels in Hyderabad
Certificate of Excellence
1 review
“Value for money”
5 of 5 bubbles Reviewed 26 February 2012

We stayed in this hotel during our recent visit to India. It was a last minute booking and there was some issue with the booking but everything was dealt in the most professional way.

The hotel was upto our expectation and loved it but I do have one complaint against this hotel.

I booked the hotel through their website and I choose a room which had a queen bed. When we reached the hotel for check in we were asked how many guests are staying. I replied saying me and my wife and the receptionist states that I gave to pay additional Rs1000 for the second guest. I was very surprised as I gave travelled to numerous countries and never have I had to pay for the second person. I can understand that extra charge applies if a 3rd person is staying. When I questioned the receptionist she replied that since I had not mentioned that 2 guests would be staying when I booked the room I have to pay the extra charge. I felt ripped off. I think they need to look into this as this is not expected from a hotel chain that has hotels all around the world.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikramranna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 2 March 2012
Dear Guest,

Greetings from Novotel Hyderabad Airport!

I am glad to know that you liked your stay with us. It gives us a immense pleasure to get positive comments which serves as an encouragement for all of us to perform better and make our guest stay comfortable and memorable.

I have noted your feedback regarding the additional money charged to you for the second guest, i would like to inform you that we charge the additional money for the extra room amenities which we place in your room and the same process is followed in Accor worldwide.

Thank you for sharing your comments in tripadvisor. We are looking forward to welcome you back again.

Kind regards
Eric Rimbeuf
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hyderabad, India
Level Contributor
79 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 22 February 2012

This hotel is very near to Hyderabad airport just good for Transit Passengers & business meetings, and Airline staff & Crew, This hotel must review its price as they are very high
To this kind of category Hotel in Hyderabad & staff of Hotel need More HR training i did notice
Although staff of hotel are Indians but they are least bothered to Indian customers
They are always around with foreign Airline crew & staff & Yes i do understand they are regular customers and give Business but this does not means to neglect other customers
Management of this hotel please take note of this the soon another comes up near by then
customers will get away from this hotel and end of the day Novotel for Airline crew & staff only . please do take

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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mdz55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 24 February 2012
Dear Guest,

Greetings from Novotel Hyderabad Airport!

Thank you for choosing to stay at Novotel Hyderabad Airport. I have noted your feedback please accept my sincerest apologies on behalf of my team.I have shared your feedback with my team and we regret that your expectations was not meet in Novotel Hyderabad Airport. I ensure that appropriate measures will be taken to address the concerns. At Novotel Hyderabad Airport Guest is the first priority and we always strive to provide a superior service experience for every guest therefore thank you for your valuable feedback as it is important to us to improve our services and perform better to make our guest stay exceptional.

Please mail me at gm@novotelhyderabadairport.com, so that we can get in touch with you for corporate rates, and also let me know about your future visit plans.

We hope to welcome you back again.

Kind regards
Eric Rimbeuf
General Manager
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India
Level Contributor
93 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed 7 February 2012

The Novotel Hyderabad Airport is a nice business hotel situated close to the Airport.Getting to the hotel from the airport is easy as there is a shuttle service which is available form the airport. This hotel is good for transit passengers & business meetings only.The hyderabad city is situated far away(appx 45 mins) which is one of the drawbacks of this hotel.The food was very good with plenty of options in the buffet.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skymir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNovotelHydAirport, General Manager at Novotel Hyderabad Airport, responded to this review, 9 February 2012
Dear Guest,

Greetings!

We very much appreciate your comments regarding your stay at the Novotel Hyderabad Airport. It is always a pleasure to receive positive feedback. I will share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards
Eric Rimbeuf
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Hyderabad Airport

Property: Novotel Hyderabad Airport
Address: Rajiv Gandhi International Airport, Shamshabad, Hyderabad 500108, India
Phone Number:
Region: India > Telangana > Hyderabad
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Spa Hotel in Hyderabad
#8 Business Hotel in Hyderabad
#8 Luxury Hotel in Hyderabad
#18 Family Hotel in Hyderabad
Price range (per night): ₹ 5,011 - ₹ 7,838
Hotel Class:5 star — Novotel Hyderabad Airport 5*
Number of rooms: 305
Official Description (provided by the hotel):
At the new international airport, Novotel Hyderabad Airport is just 30 minutes from the city centre and 30 minutes drive from Hi Tech City, the Hyderabad Convention Centre, Banjara Hills and Jubilee Hills. Featuring 305 rooms and suites with free WiFi, business travellers can also enjoy the facilities of the Premier executive floor, along with the convenience of two restaurants, one bar, a pool and meeting rooms for up to 450 guests. The Novotel Hyderabad Airport also offers sports activity like lawn tennis, basketball, volleyball, a spa and a 24 hour fitness centre. ... more   less 
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Also Known As:
Novotel Hyderabad Airport Hotel Hyderabad
Accor Hyderabad Airport

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