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1 - 6 of 77 reviews
Reviewed 6 June 2017

Problems started when I arrived at 9pm and was given a room that had not been cleaned (bed slept in, towels and trash on bathroom floor, food and dishes on counter). Went back to desk and got a second room -- no soap or shampoo in bathroom so punted and went to sleep. Next day-- asked housekeeping for soap and shampoo while back for lunch -- got nothing. Went to front desk when returned from work in evening -- was brusquely asked if I needed it tonight or if it could wait till morning -- I blew up and finally got my soap and shampoo. Upside -- other than front desk, staff was very friendly and helpful. Breakfast buffet and lunch were very good. Pool and gym were very nice. Expect bugs in room as they leave the sliding glass doors wide open to clean the room. A/C worked well which is mandatory for a good nights sleep given temperature and humidity in May.

Room tip: Room near lobby to avoid getting soaked walking to breakfast - or bring umbrella/ flip flops puddles get deep.
Date of stay: May 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jk32940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2017 via mobile

Great food, service good. Friendly helpful staff is lovely setting. The pool is great for all year round use and there is plenty to do locally,

The chalets are bungalow types with airco, limited speed internet but a kitchen with fridge and kettle. Also a BBQ area,

Date of stay: January 2017
Trip type: Travelled on business
Thank pip12uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARION973, Directeur général at Mercure Kourou Ariatel, responded to this reviewResponded 31 January 2017

Dear customer,
we are glad you appreciate your stay in our hotel and we thank you for sharing your comments about this stay.

Marie LE HIR
General MANAGER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2016

Hotel staff is accommodating and pleasant. The main complaint I have is the lack of clothes washing facilities. As a hotel that caters to a strong business clientele, they should have better clothes washing facilities. There is only one washer and dryer that is shared with the house keeping staff, frequently having maintenance issues and cannot be used. The business customers spend weeks, sometimes months here working at the space center and need better washing facilities as there is not always an abundance of off time to go into town to a laundromat.

Date of stay: October 2016
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MARION973, Directeur général at Mercure Kourou Ariatel, responded to this reviewResponded 18 November 2016

Good evening,
We thank you for giving us a feed back of your stay in our hotel. It will help us improve our
service to the customers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2016

We were very happy with the rooms in this hotel. Amenities were plentiful and a microwave and refrigerator are included along with a relaxing front porch. we had 2 tv's and a cute kitchenette in our room.

Date of stay: April 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Wombat999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2014

This is where civilization meets the jungle. It is not New York City. This hotel was very clean, well kept and had excellent dining. The local insect population shows up at night and is gassed daily by the hotel staff, if you depart early in the morning you will be stepping on plenty of critters on the way out. This is the way of life in this part of the world. It is an awesome place really. It has been some time since I visited but it remains a special place to me.

Room tip: I enjoyed the rooms close to the lake, the hotel consists of small single story buildings divided into quads. There are a handful of rooms that basically open onto the lake. I can't remember the exact numbers - I think they were in the "170s" range ...
Date of stay: January 2014
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank johnc_19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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