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“Heaven on Earth”

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Jean-Michel Cousteau Resort
Ranked #4 of 12 Hotels in Savusavu
Certificate of Excellence
A TripAdvisor Member
“Heaven on Earth”
Reviewed 5 July 2005

This place was beyond our imagination of what the perfect honeymoon could be. We brought our two little girls, ages 3 and 5, and we rarely saw them because they were having a fantastic time over in the Blua Club which is cleverly hidden on the other side of the small resort. This is the best possible vacation if you want to relax, see amazing undersea life either by snorkeling or world-class scuba diving, and eat and drink like royalty. The food was incredible, and we never had the same meal twice during our 7 day stay. The kids had loving one-on-one nanny care from morning 'till night (included!), made friends and never missed us all day long. The staff was genuinely friendly, caring, and always remebered our names.The Bure we stayed in was beautiful and comfortable-- we truly could not have asked for more on this trip. We have traveled all over the world, and we have rarely said, "we'll be back". The Cousteau resort is an exception!

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356 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Danish first
  • English first
  • French first
  • Polish first
  • Russian first
  • Any
English first
Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 June 2005

We spent a week at J-M Cousteau last June and thoroughly enjoyed every minute. We traveled with family and friends (a group of 11, including 2 small children) and each member of our party came away with wonderful memories.

First, let me say that this is an island resort. There are no televisions, phones, wireless internet access, etc. If you need to "stay connected" then choose another resort. If you want to spend several days enjoying the company of your travel companions and the wonderful people of Fiji, then this is the place for you.

This is a family resort. Bula camp is not a gameroom, it is a full day program for children , complete with activities, meals, and nannies (yes, nannies) for the little ones. Bula camp is located in a separate area of the resort and children spend all day there. Daily activites include snorkeling, arts and crafts, swimming, beachcombing, etc. Children join the rest of the guests for planned activites such as visits to the village. If you are on your honeymoon and want a private, romantic retreat, choose a couples only resort.

The bures are lovely. We stayed in an oceanfront bure with a spectacular view. And the food! Each meal was delightful.

The dive program is expensive, but we received excellent attention from knowledgable divemasters, as well as the on-site marine biologist who accompanied us on several dives. The reef is gorgeous. Other reviewers have pointed out that the official dive boat was not available when they visited. It was not at the marina when we arrived but it sailed in several days later and was fine. The boat is not the issue for me: the attention from the divemaster is the issue.

The weather was pretty lousy when we were there. But the staff were incredibly attentive and went out of their way to make us comfortable and happy. As we were leaving, the manager gave each of us a voucher for a complimentary 3 night stay. We'll be using those vouchers next June when we return

  • Stayed June 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank travelbut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, CO
1 review
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 November 2004

I'd have to say that the resort was very well laid out. The Bula camp for kids kept them away from adults and especially for newlyweds or couples that didn't want screaming kid running around the resort. If you do have a family this is a very good resort for you since they take care of your children while giving you some time to yourselves. Insects were a problem but hey you're in the tropics. The staff was one of the best I've encountered and everyone except the manager's wife was very friendly and accommodating. If you need A/C then don't book! Depending on the time of year you might not get the cooling breezes at night. One thing you do have to sign is a waiver cause you can get hit by an old palm frond or coconut falling down while walking around the resort, beware! I almost got creamed twice.

The diving... While nice, was way too expensive for what you get even though they lug and store your gear. Depending on the seas you might have to go back to the same dive site, which isn’t that bad but can get boring. The specially built dive boat for Jean-Michel was not so great. I twisted my knee getting back on the boat cause they only had handrails on one side of the ladder, which made it awkward to climb up.

All in all I'd give the Resort an 8 due to the staff and the great food. You're paying a lot of bucks so ask to see the menu before dinner so they can accommodate your requests. If you're into beaches then go somewhere else I'd rate it a 2. Rocky tidal pools surround most of the resort or mangroves, didn't see anyone actually lying on the small beach they did have.

The diving I'd only rate a 5 due to the cost involved and the dive sites we visited.

Also, if you're booking Sun Air make sure you pester them about the flight times. They told us to wait cause of delays but forgot to make the announcement that the plane was boarding. At least they rebooked us due to their screw ups on Fiji Air.

  • Stayed October 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank Akgrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 September 2004

At the Nadi airport a representative of the resort meets you and helps you with the inter-island flight.

We flew with Sun Air from Nadi to Savusavu, a one hour trip. This was a small plane, Twin Otter seating 18 people. We also flew back with Sun Air. Although as you can see that we survived the trip, it appeared to us that Air Fiji seemed to have at least a better paint job and more modern equipment. I was told that there is not much of a difference but found out that the locals seem to fly Sun more often because of price. That might explain the paint job and condition of equipment.

Upon arrival at Savusavu the resort agent picked us up and drove the 15 minutes to the resort.

The layout and accommodations at the resort were both upscale and luxurious. The bure we took was a Garden side and was 30ft behind the Beach-front bure. The bure (hut) was large and breezy with an overhead fan. The number of bug repellents indicated that there was a mosquito problem and our judgment was correct. The bathroom was quite spacious and decked out with thick towels. There was a mini-bar and all sorts of drinks that were replenished daily. There were also a coffee and tea makers with different varieties of tea.

I would be hesitant to recommend a beach-front bure as they are only a tad closer (30ft) to the "beach". There are larger bures and also a "honeymoon" bure which is a couple of notches up in amenities. The problem is that it is at the point and you'd be chasing your hairpiece constantly because of the hefty winds.

The social point was the main resort lounge which fronted out towards the pool and �beach�. I use the term beach VERY loosely as there is no such animal. It is more of a sandy/shelly strip that leads into a coral tide area. This tide pool makes for great animal watching. The best entry into the water is from the pier.

There are all sorts of water sports. The pool is a salt water pool, very clean and refreshing. The kid pool is in the kid area which is behind the main resort area. The pool has a nice water slide. The Bula club is really well suited for younger kids but older kids prefer to wander the adult areas.

We found the resort to cater towards adults with kids as an after thought. We were taken aback by the rules and regulations that were advised to us upon our arrival. We only realized later, after a conversation with the manager, that they were suggestions. Still, we felt that these pseudo-restrictions put a damper on the mood. I did not want to have to memorize when our kids could be in the adult pool or any other place, after all, we were paying a lot of money. I came for a relaxing stay so just let me know when are the meal times please. Although the resort makes the statement that they are trying to be eco-friendly etc. and use local products and provide healthy choices, the meals for the kids resemble fast food and the drinks were familiar cans of soft drinks that had to be importedSo much for walking the walk.

The staff was helpful and friendly but the feeling was more of a Hyatt in Hawaii then a Fijian spirit.

The food was exquisite and gourmet. One could order a second helping of anything. Everyday brought a new menu both at lunch and dinner. The wine selection was quite adequate.Breakfast provided a wide choice and always had a daily special. The food rated a definite 10.

The weather was quite unfriendly while we were there with overcast and rain as a regular visitor. This obviously impacted our stay.

The main town is a quick cab ride but is not very inspiring. There are various outings arranged by the resort but we did not participate.

The scuba diving was supposed to be great but the weather was so poor that the visibility was no further then 15 feet. We felt that at the price of a dive it was not worth it so we aborted our dive plans after the second dive. Additionally, there was a change over of management of the dive shop 4 months prior to our arrival. We did not feel very confident about the operation. The dive masters seemed sloppy and the dive planning seemed disjointed. Since we had kids recently certified we wanted to be extremely certain that their dive supervision would be excellent. We thought it rather odd that a place bearing Cousteau�s name and part ownership was so haphazardly operated. Hopefully they will get their act together and your experience will be different.


A consensus was formed by our family that although it is a beautiful resort we would not be making the trip back. We did not feel the value provided to be sufficient to pay the price of both the cost and the travel necessities. There are other resorts, such as Castaway, which we also visited that offered more value.

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38 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 22 June 2004

The Cousteau resort, like it's sister resort, The Post Ranch Inn, is an outstanding property. The service was the friendliest and most attentive we have experienced in Fji and far better than anything in Tahiti.
The property is beautifully landscaped. It is much nicer than the brochure or website indicate. They have just redone their pool area in very sophisticated tropical style and added a lovely kids pool with slide.
The Bula Club (kids club) is in a league of it's own with snorkel trips, art projects, nature walks, nightly movies, three course meals, etc. Plus the nannies just terrific and really seem to enjoy the kids.
The food is great--lots of light island fare with plenty of fresh fish. There is a good wine list (but not very good wines by the glass) and fabulous tea and coffees offered with indivual coffee and tea presses.
Our bure, the point reef bure, was lovely. Large, nicely furnished, with twice daily maid service, huge fresh towel and an enormous deck. We had a hot tub, but unfortunately the water got a bit smelly within two days.
We enjoyed the diving as the coral reefs are outstanding but the boat situation was not good. The big boat was not working (we spoke to repeat guests who said it was not working last year also!) So we dove on small boats with nothing but a wood bench. One boat we took for the first few days was a fishing boat and did not even have a ladder.

All in all I highly recommend this resort and will return (I just hope they upgrade the dive boat situation)

Helpful?
23 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Jean-Michel Cousteau Resort

Property: Jean-Michel Cousteau Resort
Address: Lesiaceva Point Road, Savusavu, Vanua Levu 9999, Fiji
Phone Number:
Region: Fiji > Vanua Levu > Savusavu
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Savusavu
#1 Family Hotel in Savusavu
#2 Luxury Hotel in Savusavu
#4 On the Beach Hotel in Savusavu
#6 Romantic Hotel in Savusavu
Price range (per night): ₹ 43,167 - ₹ 1,54,859
Hotel Class:4.5 star — Jean-Michel Cousteau Resort 4.5*
Number of rooms: 25
Official Description (provided by the hotel):
Luxury Boutique Eco-Resort ... more   less 
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Also Known As:
Jean-Michel Cousteau Fiji Islands Hotel Savusavu
Jean-Michel Cousteau Resort Fiji/Savusavu

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