the hotel is very clean with an amazing location.the pool is heated so very ideal for kids even in a cold weather.
The best part is you can snorkel right from the hotel and see amazing fish and coral.
we were not very happy with the bed though..mattress is quite hard.
also my husband's sunglasses were stolen from the main breakfast restaurant and all the manager could say is sorry but if any guests have picked it we cannot do anything. ..
I don't think in a 5 star resort guests would steal sunglasses:-/it was very sad and we spent quite a deal of time looking for them..
also the steam room was never available..
we had big issues with ordering room service..Once the food was cold and really bad and we kept calling the room service and reception to send someone to warm it up and alter it but nobody came ..when my husband confronted the receptionist she said sorry and that we would not be charged for it but still we were and the manager made us pay for it..
These are small things but for a 5 star resort it counts too much...More
- Free parking
- Breakfast included