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“Horrible Stay mainly coz of staff attitude :(”

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Hilton Sharks Bay Resort
Ranked #66 of 233 Hotels in Sharm El Sheikh
Reviewed 8 July 2012

We were a group of 25 persons (12 adults and 13 kids) and we reserved 6 rooms in Hilton Sharks Bay in the period between 1/7 – 5/7.
I am sorry to say that the unfriendly attitude of All Hilton staff members (in specific the waiters) created a negative atmosphere throughout the whole trip.
In the following I would like to share with you some incidents that we experienced during our stay in the above mentioned period:
1) One of my group members asked the chef during breakfast to prepare her three different types of eggs and he totally ignored her request. She waited for a second waiter and when she started telling him what she wants he asked her to speak fast because he didn’t have time!
2) Another incident happened in the sunset bar, when she sat with her kids at one of the tables and when she called for the waiter he told her wait until I serve the other guests and he really questioned how she wants to order once she sits on the table!!
3) After dinner we were sitting at the pool when my friend found his two twins daughters holding two huge chairs and when he asked them why, they told him the waiter asked us to take them inside the restaurant, and when he spoke to the waiter he wasn’t ashamed to declare that he wanted the two girls to help him sorting the place!!
4) When I was sitting at the pool I waited more than fifteen minutes for any staff member to open the sun umbrella for me and when one worker finally passed he refused to do it claiming that this is not his job. He even refused to go and call the responsible person and asked me to go in person to go and call someone to help me!!!
5) During dinner we were 5 persons sitting at the same table, when two of us ordered two diet cokes. After a while when the third person wanted to order a third one the waiter told her that he already brought two!!
6) In the Bedouin’s restaurant my friend’s son (10 years old) was eating a snack alone without his parents when the waiter held him from his T-shirt and hit him and asked him to leave the restaurant. When his father knew he was surely furious and asked for an explanation, the waiter said he was joking with the boy!!!
7) Throughout the trip whenever we enter a restaurant the staff made us feel as if we were a burden on the restaurant if we wanted to sit together, although we had full understanding that it needs time to be arranged and were ready to wait.

I am sorry to say that the marvelous ambience of the place and the plenty of activities that the hotel offered were totally damaged due to this bad yet aggressive attitude of the staff members.
It was an experience that none of us would want to repeat because we felt that the staff wasn’t welcoming us and they weren’t doing anything willingly.

Room Tip: Only rooms in the old site are with sea view
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  • Stayed: July 2012, travelled with friends
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6  Thank Tigoal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Dear Sir/Madam,

Thank you very much for your recent review.

I am of course very sorry that you felt the attitude of staff were unfriendly, specifically the waiters. As promised at the time of our meeting I assured you that corrective action would be taken immediately and this was done.

I can only therefore once again apologize as this is not what Hilton Sharks Bay is renowned for.

I do hope that despite your negative feedback you will give us another chance in the future.

Thank you once again.

Yours sincerely

Clive Schreiber
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,472 - 3,476 of 7,534 reviews

Reviewed 7 July 2012

Back from yet another visit stayed for 12 days this time. Stayed in a recently renovated room old side overlooking main pool and with sea view - very nice room and spacious. Good facilities such as free safe, lovely bathroom, tea & coffee making facilities and flat screen TV (not that we used it). Hotel as always was spotlessly clean and well tended gardens - yes grass was a little brown in places but is was 40+ degrees!!! To address some recent bad reviews of food - we did speak to new chef Imran (he has been there less than a month so far) as we had some concerns that the evening meal food offer had changed from previous visits and seemed to cater less for european guests - he told us they did have a few issues with supplies from Cairo but this should be resolved soon and he had plans for lots of improvements to the menu's and offerings at various outlets on site and these should be in place very soon. He is obviously very enthusiastic and very determined to get the food back on track. We had some excellent meals and particularly enjoyed the Il Rustico italian which is part of the A/I offer - we visited several times during our visit and loved the lemon chicken and beef tenderloin in peppercorn sauce - perfect! Pizza was also good. Can also recommend Houses of Asia for a treat (not part of A/I but good prices). As for drinks we had no problems and only once had a gin and tonic which was too strong - easily resolved next time by asking for less gin - no big deal and certainly no cause to complain on TA about it!!! Service was impeccable as ever and staff are a credit to the hotel - special mention to Amir at Splash Bar and Amir and Tamer at Q Bar(adult only bar and a good idea for relaxation at night), Sherif, Reda and Saad at the old side Mafhouz restaurant - all watched over by manager Mohamed Hussain - very welcoming man and always eager to ensure we enjoy our stay. Minor niggles such as light bulbs not working were fixed very quickly and with no fuss as soon as we mentioned it. Can only advise to speak up at the time if something is not right, they are eager to address your problems - don't wait till you get home and complain on TA about it. We had a fab time and to put the icing on the cake we saw dolphins on our Tiran Island snorkelling trip organised by Sinai Dive club - thanks Capo!!! We will be back. Thanks to all the hotel staff who made our stay memorable once again.

  • Stayed: June 2012, travelled as a couple
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11  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 July 2012

Dear Sir/Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2012

We booked to stay at the 'Hilton'. This is not Hilton quality. We upgraded to a deluxe suite. The room was beautiful and our cleaner was splendid. So was Omar our waiter too.
BUT. They did not leave our 12 year old blonde haired daughter alone.
They felt her hair, asked her name. Told her father 'He was a very lucky man". Asked to buy her for camels? It was very uneasy. We could not let her out of our sight. She even slept in the middle of our bed every night. We booked for a dive, the instructor came to our daughter, stroked her hair, commented on her blue eyes, held her hand.... We had to cancel our dive. It was all so VERY WRONG!
The food is disgusting, cheap and poorly presented. We were all ill. The topic of conversation around the fool, was swapping stomach and sickness tablets. While everyone took to their beds.
They want ALL your spending money. Constantly hassling you on your sun loungers for trips, diving, massages. Anything you can think of, they are round every day bothering you.
We checked out at 2pm. We vacated our room at 12pm and had lunch. Our suitcases stayed in our room. Because of this they charged us 250 Egyptian Pounds at check out? Be VERY careful.
The food is disgusting, they behave like pedophiles around your children. Be prepared to spend time in bed sick. Also they will have ALL your money. Do NOT book.

  • Stayed: June 2012, travelled with family
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6  Thank bunklesmunkles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 July 2012

Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor.

We are concerned to learn about your comments regarding your stay. I am sorry that you felt the hotel did not live up to your expectations.

We are of course sorry that you did not consider raising your concerns with the senior management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

In respect to the stomach upset, the hotel is HACCP compliant undergoes monthly external Health and Safety audits, where our results are deemed as excellent. Upset stomachs are not necessarily a result of food, but can be combination of many reasons. Given that the hotel is all inclusive, any potential virus would affect all of our guests. To further insure our guests’ satisfaction we also have a resident doctor on site 24 hours a day.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

May I take this opportunity to thank you for your feedback and I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.


Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2012

just returned from our 2 week break the hilton, hotel itself is fine we stayed in the old side and after speaking to people who upgraded im glad as they spent most of the time on the old side the main problem with this hotel is the food its disscusting you know its bad when even the genuine staff tell you not to eat there!!!! i stayed in the sunrise island view last year the food was'nt great but there was all ways somthing you could eat the smell from the resturant just made me feel sick. im not a fussy eater im into hunting fishing and camping back home so i live off the land in some rough conditions somtimes but theres a difference!!!! another let down is the beech the reef is dead hardly any fish the dive centre ripped me off i got 14 people together to do tirran island i was the only diver and booked 3 dives whilst everyone else was to snorkle as soon as everyone had paid he told me i could only dive once total let down... anyway we did the trip hardly any fish infact i would say there were more boats and people than fish at one point we were swiming threw human waste and toilet paper the guides did'nt care.. there were people walking over the coral people fishing which is illegal they just didnt care this place has changed completly i just 1 year.. and lastly we booked a dune buggy trip with the company in the hilton called be happy what we got was golf buggys which were rubbish we suggest the change there company name to BE PISSED OFF AND DUSTY there are better hotels for the same money or less that care about there guests and more importantly the REEF which is what most people come to see all so ecko from the animation team was very rude to the men and creapy with the woman if you did'nt buy trips from him he did'nt want to know you and was just rude

  • Stayed: June 2012, travelled with family
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1  Thank pete6976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2012

I struggle to see how this hotel is part of the Hilton group?! The hotel is completely miss sold from its website and travel brochures. The hotel is actually split into two sections and you have to cross the road to get to the sea from the far part of the hotel. The good points about the hotel are that the swimming pool was good and the hotel clean. The food was almost uneatable a mixture of poorly put together buffets formed the evening meals and burgers and chips were really all on offer for lunch. The breakfast was the only meal which was OK but nothing to shout home about. In addition, the staff were rude and particularly unhelpful. Everything seemed to be a burden for them to do and often all you received was an abrupt reply! The alcohol which was on offer was also terrible the red wine resembled red wine vinegar and the white wine paraffin. In addition, they should be taught measures if they are going to offer cocktails as the split seemed to be 75% pure spirit and 25% mixer.

I would not advise going to this hotel.

  • Stayed: September 2011, travelled as a couple
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5  Thank cjls8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 8 July 2012

Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor.

We are concerned to learn about your comments regarding your stay. I am sorry that you felt the food did not live up to your expectations.

We are of course sorry that you did not consider raising your concerns with the senior management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

May I take this opportunity to thank you for your feedback and I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.


Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sharks Bay Resort

Address: Ras Nusrani | Sharks Bay, Sharm El Sheikh, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#40 Top resorts Hotel in Sharm El Sheikh
#47 Romantic Hotel in Sharm El Sheikh
#49 Family Hotel in Sharm El Sheikh
#52 Spa Hotel in Sharm El Sheikh
#62 On the Beach Hotel in Sharm El Sheikh
#66 Luxury Hotel in Sharm El Sheikh
Price Range: ₹ 3,305 - ₹ 7,064 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Sharks Bay Resort 4*
Number of rooms: 629
Official Description (provided by the hotel):
Dive into a Red Sea adventure at the beach side Hilton Sharks Bay Resort, an all-inclusive resort in Sharm El Sheikh. Relax on the private beach, swim in one of 7 pools or try your hand at tennis or mini golf on the onsite courts. Close by the famous SOHO Square where restaurants, bars, entertainment centers, night shows and shopping arcade with less than 4 minutes walking distance. Just 10 minutes from the airport and 20 minutes from the Go bus station, the hotel boasts a fully equipped health club, a private beach, 7 polls, 13 restaurants and bars, 2 kids' clubs, kids' playground and shaded pool and daily evening entertainment with animation team program. Sporty types will love the dive center. Explore the Red Sea coast and top dive sites or visit Sharm El Sheikh Attractions like the Aqua land Water Park. Treat your loved ones with a private dinner at the beach, or enjoy a cool drink over Red Sea views at the Sunset Bar. Hilton rooms boast a balcony or terrace with garden, pool or sea view. ... more   less 
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Also Known As:
Hilton Sharks Bay Hotel
Hilton Sharm El Sheikh
Hilton Sharks Bay Sharm El Sheikh
Bay Hilton Shark
Hilton Sharks Bay Egypt

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