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Reviewed 7 June 2012

Stayed at the Hilton from the 14th -28th of May and had a wonderful time. We had one of the 'older' rooms on the old side of the hotel half way to the beach. But why would you want to spend any time in your room? The hotel is ideally located a short walk from Soho Square and you can snorkel from the jetty (or watch people snorkel from the Sunset bar). The atmosphere by the big pool on the old side was great. The bar staff worked long days and at certain times of the day ran out of ice (which is needed when it is 39 degrees) but Amir and Islam always had a smile on their face and made us feel really special. I would have brought Amir home if I could have. Sharesh and Saad in El Beduin/buffet at breakfast also couldn't do enough for you. We booked five excursions through Sharm Excursions online prior to leaving and were delighted we had as were cheaper than the ones offered beside the pool. One thing that did annoy me was that Mohammad would reserve sunbeds in the prime positions for certain guests so that even if you got up at 6.30 the best beds are gone. There was always something to eat, we especially enjoyed El Beduin. I did have a dodgy tummy and am annoyed at myself for not going to see the doctor sooner, I ended up having to go on a drip for dehydration. The doctor on site was very pleasant, (the concierge brought me over on a buggy) and the next day I was able to go on a trip to Cairo. Aside from this we had a wonderful time.

  • Stayed: May 2012, travelled as a couple
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3  Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this reviewResponded 9 June 2012

Dear Sir/Madam,

Thank you very much for your review and we have that you feel better by now.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012

This was our 4th visit to HSB and we will have nothing said against the staff there - they work so hard to make everything as perfect as possible. Sadly, the management don't really appear to see the changes that need making to return this hotel to it's former brilliance. With the current management in charge, this is now an average hotel at best. We attended the Manager's cocktail party and whilst we were listened to, we were simply waved away with an air of arrogance.
The other thing that really annoys me - which is not the hotel's fault - is that so many people touch the corals, feed the fish and even stand up on the reef to adjust their snorkelling gear. They are slowly damaging the reef and it needs firmer action to be taken on the guilty parties before there is nothing left for people to see. It has declined markedly since we first went there 4 years ago.
Our holiday was still a memorable one thanks to Tamer, Peter, Ahmed, Hamdy & Reda but COME ON HILTON - SORT OUT THIS SAD DECLINE !!!

Room Tip: We prefer the old part of the hotel as it has more charm and is close to the beach - we are not really pool people so there is no draw to staying in the new part.
  • Stayed: April 2012, travelled with friends
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9  Thank izzy260975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this reviewResponded 9 June 2012

Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

I am sorry that you felt the hotel did not live up to your expectations.

We are of course sorry that you did not consider raising your concerns with the senior management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

May I take this opportunity to thank you for your feedback and I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.



Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012 via mobile

We were on the new side. Room was very good, clean and modern. Pools were good, one with no kid policy which was nice and quiet.
Bars were ok, drinks seem to flow and no complaints there.
However, the food was poor. Everything was bland and tasted stale or precooked. The waiters were very mixed, some helpful, others just not interested. All the food areas could have been cleaner.

As other reviews alude to, they water the flowerbeds with what smells like sewer water, not pleasant.

Any hotel associated with the Hilton name should not allow this. Do not expect usual Hilton standards if you stay here!

  • Stayed: December 2011
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5  Thank Lionsfan888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this reviewResponded 7 June 2012

Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are concerned to learn about your comments regarding your stay with us and they have been noted and will pass it on to the concerned department for corrective action and to ensure that these situations do not reoccur in the future.

We are of course sorry that you did not consider raising your concerns with the senior management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the food did not live up to your expectations. I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.



Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012

We stayed here for 11 nights in May.. the staff were very welcoming. they took us to the room very quickly in a buggy. the room was spacious and comfortable. our room had a pool at the back which made a lovely view. It took us a few days to work out where everything was as its quite a large complex. we were offered an upgrade to a delux room which we didn't have but we were able to use the delux side facilities. there were several pools which were all quite big and some have slides. the delux side of the hotel seemed to have higher standards than the side that we were staying on. the staff in the restaurant on delux side were very friendly, it sometimes took them a while to serve us drinks. staff in the other side of the hotel were also friendly although one breakfast time we went in about 10.45 when breakfast finished at 11 and one of the members of staff was shaking his head and looking at his watch! the food seemed to be the main problem at this hotel, there was never much choice, the Egyptian restaurant was not nice at all. the Italian restaurant is the best one! this is part of the all inclusive and you can choose from anything on the menu We visited the.Houses of Asia restaurant and this was nice food, it was freshly cooked, we choose to have Indian food but it didn't really taste the same as what we have had in Indians before. 2 of us in our party had bad stomachs, we noticed that they use their own water to wash the cups that they serve drinks in which could be why so many people get ill! we think that they could have had more choice in snacks during the day time. the Alcohol is there own cheap spirits which don't taste nice! You have to pay extra if you want any imported spirits. Also a big negative is that there wasn't any good entertainment in the evenings, as we were in the hotel quite allot it would have been allot better if there was more entertainment. the hotel is in a very good location very near to Soho square so we were able to walk to the shops in the evening. There is also a bus that runs from the hotel to Nama Bay. The bus service in the hotel is also very good as it takes you from the beach side to the delux side when its to hot to walk! I think it would be better if everything was together and they focused on trying to make the hygiene standards higher! we noticed fly's around the food in both main restaurants, all they would need to do is put some fly catchers up to prevent this! there was also a constant smell from one of the bins which was not pleasant. It is a shame to complain about these things as this hotel could easily make these small improvements to make it allot more pleasant for guests! Overall we enjoyed our holiday, its not a bad hotel but i think there is better in Sharm..

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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6  Thank Jessicasamuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this reviewResponded 7 June 2012

Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are concerned to learn about your comments regarding your stay with us and they have been noted and will pass it on to the concerned department for corrective action and to ensure that these situations do not reoccur in the future.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

We are of course sorry that you did not consider raising your concerns with the senior management team whilst here, who would have made every effort to address your concerns. We pride ourselves on our service levels and take feedback seriously in order that we can address any specific issues.

In regards to the food, food is a very subjective topic and given that we serve in excess of 3000 meals a day and have guests from many different countries it is not always possible to accommodate individual personal tastes. The majority of our guests leave completely satisfied, whilst many of our guests become regulars and return 3 – 4 times a year.

In respect of the stomach upset, the hotel is HACCP compliant undergoes monthly external Health and Safety audits, where our results are deemed as excellent. Upset stomachs are not necessarily a result of food, but can be combination of many reasons. Given that the hotel is all inclusive, any potential virus would affect all of our guests. To further insure our guests’ satisfaction we also have a resident doctor on site 24 hours a day.

May I take this opportunity to thank you for your feedback and once again I am sorry that you felt that the hotel did not live up to your expectations. I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.



Yours truly,

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2012

We stayed for 6 nights and some friends joined us and they stayed for 10 nights. We could not find any fault with this hotel. Rooms were modern and cleaned every day, towel art 10/10! As a vegetarian I thought I may have trouble eating but I was very well catered for and they even have a separate menu from you to order from in the buffet restaurant. Pool area was clean and animation team keeps you busy if you want to be. We haggled a good deal at the spa and treated ourselves to a message – would recommend.
Beach area lovely and snorkeling amazing. Best holiday this year!

Room Tip: Rooms in the main building for easy access to pool etc,
  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Trendy_Traveller28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this reviewResponded 7 June 2012

Dear Sir/Madam,

Thank you very much for your review.

We are delighted to learn that you enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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