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“Excellent Customer Service and some helpful advice for Muslim Travellers”

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Hilton Sharks Bay Resort
Ranked #66 of 232 Hotels in Sharm El Sheikh
UK
Level 5 Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Excellent Customer Service and some helpful advice for Muslim Travellers”
Reviewed 23 April 2012

Just got back from a pleasant stay at Hilton Sharks Bay.

We had booked 2 rooms, 1 on either side and when we arrived, we were told the rooms were not ready so they gave us a choice of a suite or 2 rooms on the old standard. We took a suite and it was located right next to the chill out bar. The room looked pretty tired and it was a bit to central so we were happy to move to the other side. They gave us 2 rooms in the 3000 block overlooking the middle pool with a beach. The rooms were excellent, large plasmas, nice comfy bed and balcony, tea\coffee making facilites and a nice bathroom with bath and walk in shower.

The pools were amazing but rather cold, the slide kept the kids busy and it was never crowded. The small beach area is excellent for those with smaller kids who enjoy playing in the sand. The beach area is terraced and there is a small jetty from which you can snorkel off, the house reef was excellent and we had fun times snorkelling.

Breakfast was varied and there is a large choice including fresh made to order omlettes and pancakes. Lunch can be taken in the restaurants as a buffett but we spent most of our lunches in the waves pool bar\restaurant. You have a choice of ciabatta sandwiches and chips which was good enough for us and the kids.

Dinner could be taken in 4 restaurants, they are all buffett except the Italian which needs a booking, but we never managed to get one as the 'book' was not there, or they would never pick up the phone. There is a different theme every night and they do try their best and to be honest it was ok. IF we got bored we would go to the El Bedoin restauarant and have some fresh Sheesh Kebabs and naan !

The area where the hotel excels in, is its staff. They were all very friendly and could not do enough. The grounds are kept clean and theywork round the clock to maintain them. Special mention to Wagdy our cleaner in block 3000 and his amazing towel art, Ahmed the doorman at the restaurant, and Ahmed & Mahmood from the Jetty who made sure the coral stays safe.

The only negative thing I would have to say is the Dive Centre, I tried to have a pool test dive on 3 occasions and one day they were on holiday, the next 2 days they were not there. I was really hoping to do some diving while there but it just did not work out. Also there prices I found were very high, they wanted £50 for a 30 minute try dive ! I could not justify the cost.

Now some useful information for any potential Muslim Tourists

All the food is halal so no issues there, there is no pork or bacon served, all bacon is beef bacon.

They have no issues with people bathing in full length swim wear and there were also a lot of locals over the weekend which made it nice. The fact that the hotel was used by them is testament to how good it is.

There is alcohol served in all the restaurants.

The nearest Masjid\Mosque is one used by staff within the Concorde Hotel complex which is the next one down. There are no issues going there for prayer and they also perform Juma there as well.

Direction of Qibla\Mecca can be found in the drawers under the tv in the rooms on the new side. The Reception will print out a prayer timetable for you.

The only negative thing I found was that there is a lot of topless sunbathing going on, especially at the beach. Although it is not allowed they are helpless to control it in fear of losing customers. So if anyone is sensitive to this they should probably remain near the pool. We spend most of our time just sitting on the jetty or right at the bottm next to the Dive Centre whenever we were on the beach side.

Overall, If I was ever to go back to Sharm, I will not stay anywhere else.

If I ever went back to Sharm I would definitely go there.

Room Tip: Stay on the new Deluxe Side
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ibster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 28 April 2012
Dear Sir/Madam,

Thank you very much for your review.

We are delighted to learn that you in general enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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London
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 April 2012

Sorry for this belated review,

We visited Hilton Sharks Bay in August 2011. Enjoyable Holiday, the Hotel is rated 4*, and deserves this category. We stayed in the Deluxe pool side rooms which had comfortable beds with large walk in showers, although the rooms itself were basic.

Stayed on all inclusive basic and although the food was average, variety was good value for money, regret was we didn't stay longer. With hindsight we would have stayed for 10 days at least.

Sharm is a great tourist destination, and generally speaking the Egyptians are tremendously hard working and lovely people.

Hilton is a great brand, and I have noted the response from the Hotel manager and the PA to the many positive and negative reviews by TripAdvisor contributors which shows how much they value the custom, not many hotel managements provide such a courteous, immediate response.

Many thanks to all the Hotel Staff for the wonderful service.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sony100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 28 April 2012
Dear Sir/Madam,

Thank you very much for your review.

It is always pleasing to hear that our guests were satisfied with the facilities and service during their vacation.

Once again, we thank you very much for your report and we look forward to welcoming you back at the Hilton Sharks Bay.

Yours sincerely


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warfield
Level 5 Contributor
75 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 22 April 2012

Basically the resort is two hotels, the older one next to the beach, the newer one around three connected massive pools. I was in the newer one, and I was happy with that ... in fact more than happy as I was upgraded to a suite due to my Diamond Hilton Honors status. The suite had a really large bathroom, large walk-in shower, separate bath, twin basins.
There is a bus that runs round the resort, but it's an easy walk, although coming back from the beach is all up hill !! They take you to the room at check-in in a golf cart.
The resort is all inclusive, with a buffet restaurant in each part (old and new), there's also an al a carte restaurant El Rustico (Italian) and an extra fee Oriental restaurant, as well as snack bars including an Egyptian themed one and bars dotted around. I thought the food in the buffet restaurants was OK for breakfast, lunch and dinner, different themes each night, but basically the same staple foods (beef, chicken, fish, pasta). Sometimes it was funny at the interpretation of the particular themed dishes. I really liked Om Aly for breakfast, kind of like bread pudding. I also tried the El Rustico restaurant once and wouldn't recommend it. First you have to book and we had to book 3 days in advance, the food was not as good as the buffet, and not enough of it ... in fact the one night we stopped in at the buffet restaurant on the way back !!
Snorkelling off the beach is really good. There's a little pier which takes you out over a reef. Snorkelling equipment is free to rent, but you need a deposit in cash.
There's a spa and gym in each hotel, but they are over priced. Although top tip: when you're sun bathing a very friendly chatty guy will walk round and try and persuade you to visit the spa ... and you can negotiate with him. We got 25% off easily, but he wouldn't go for 50% for our second visit.
What makes the hotel is the staff. All of them are friendly, all of them say hello, and they're all smiling.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LordBofW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 28 April 2012
Dear Sir/Madam,

Thank you very much for your review.

We are delighted to learn that you in general enjoyed your stay and that we achieved our aim of ensuring your holiday to be both relaxing and memorable.

Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.

May I thank you once again for your feedback and we look forward to welcoming you back to the Hilton Sharks Bay in the very near future.

Yours truly


Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucestershire
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 April 2012 via mobile

We stayed for a week to relax and do some diving, and had a room in the older part near the small pool. The resort is clean and well maintained, the rooms are comfortable and well kept. The staff are friendly, welcoming and helpful. We ate mostly in the main restaurant although tried the restaurant in the new part also. I'm not difficult to please when it comes to food and I don't think I'm unrealistic in my expectations of all-inclusive catering, but the food was disappointing to the extent that it wasn't enjoyable. Likewise I found the wine and beer unpalatable. On the positive side, the restaurant staff work hard to please the customers and if you are fortunate enough to be looked after by Reda or Youssef you will still enjoy your meal even if the food is a bit of a let down. Reda sets a benchmark for customer service, and can take the credit for my giving the hotel 4 rather than 3 marks.
In every other respect the hotel is good and if the food and drinks were better I wouldn't hesitate to give it 5.

Stayed April 2012
Helpful?
3 Thank Topatntails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 28 April 2012
Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

I am sorry the food did not live up to you expectations. We have taken notes of your comments and will forward them to the concerned department for immediate action .

I do hope that you do give the hotel another chance on your next visit to Sharm, as our team contently strives to improve the service to our guests.

Kind regards.

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitley Bay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 April 2012

This was our third visit to this hotel, as we had loved our previous visits.

No real faults could be found with the rooms - we prefer the older side as it has more atmosphere - and the guy who cleaned the room (Abdul) was thorough, helpful and cheerful at all times.

Mohammad who looked after the pool was about the most hard working and helpful person we met. Nothing was too much trouble for him,and he is an asset to the hotel.

Saad-al-Din? in the restaurant has the memory of an elephant! He remembered what drinks everybody had at each meal, and was also smiling continuously.

Reception staff were all welcoming, and very appologetic about the lack of effective wifi.

Sadly, we will not be returning for a 4th visit until we hear reports of a great improvement in the quality of the food. During our previous visits we could not fault the food, but they now appear to be catering to a much-reduced budget, which means that the quality and choice are, in my opinion, quite poor. An example of this is in the Bedouin restaurant where in the past the flatbread was freshly rolled and cooked in the kebab ovens whilst you waited, and it was delicious. This time they were mass-produced, pulled from a plastic bag of 100 or so, served cold and tasted of sawdust. The chef here was unsmiling and appeared not to care about his customers.

The catering staff tried hard but were having to clear tables whilst you sat rather than us being able to sit at a ready-laid and clean table.

The food in the Italian restaurant was insipid at best and unedible at worst. The pepperoni pizza was a flabby tasteless base with sliced hotdog sausage as the pepperoni. The organisation in this restaurant leaves much to be desired.

In conclusion; the hotel, location, staff and pool areas were great; but sadly I can no longer recommend this hotel to my friends.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TheOlleys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managment-Hilton, PA to GM at Hilton Sharks Bay Resort, responded to this review, 28 April 2012
Dear Sir and Madam,

Thank you for choosing the Hilton Sharks Bay Resort for your recent holiday and for your feed back on Trip Advisor. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests.

All your comments regarding the food have been noted and communicated to the concerned department for action. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards.

May I take this opportunity to thank you for your feedback and I do hope that you do give the hotel another chance on your next visit to Sharm, as we contently strive to improve the service to our guests.

Kind regards.

Amira Ismail
PA to General Manager
Hilton Sharks Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Sharks Bay Resort

Property: Hilton Sharks Bay Resort
Address: Ras Nusrani | Sharks Bay, Sharm El Sheikh P.O.Box 182, Egypt
Phone Number:
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#41 Top resorts Hotel in Sharm El Sheikh
#49 Romantic Hotel in Sharm El Sheikh
#50 Family Hotel in Sharm El Sheikh
#51 Spa Hotel in Sharm El Sheikh
#62 On the Beach Hotel in Sharm El Sheikh
#65 Luxury Hotel in Sharm El Sheikh
Price range (per night): ₹ 2,386 - ₹ 6,061
Hotel Class:4 star — Hilton Sharks Bay Resort 4*
Number of rooms: 629
Official Description (provided by the hotel):
Dive into a Red Sea adventure at the beach side Hilton Sharks Bay Resort, an all-inclusive resort in Sharm El Sheikh. Relax on the private beach, swim in one of 7 pools or try your hand at tennis or mini golf on the onsite courts. Close by the famous SOHO Square where restaurants, bars, entertainment centers, night shows and shopping arcade with less than 4 minutes walking distance. Just 10 minutes from the airport and 20 minutes from the Go bus station, the hotel boasts a fully equipped health club, a private beach, 7 polls, 13 restaurants and bars, 2 kids' clubs, kids' playground and shaded pool and daily evening entertainment with animation team program. Sporty types will love the dive center. Explore the Red Sea coast and top dive sites or visit Sharm El Sheikh Attractions like the Aqua land Water Park. Treat your loved ones with a private dinner at the beach, or enjoy a cool drink over Red Sea views at the Sunset Bar. Hilton rooms boast a balcony or terrace with garden, pool or sea view. ... more   less 
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Also Known As:
Hilton Sharks Bay Hotel
Hilton Sharm El Sheikh
Hilton Sharks Bay Sharm El Sheikh
Bay Hilton Shark
Hilton Sharks Bay Egypt

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