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“Nice hotel, average food, horrific service”

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Renaissance Sharm El Sheikh Golden View Beach Resort
Ranked #70 of 232 Hotels in Sharm El Sheikh
Brussels, Belgium
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Nice hotel, average food, horrific service”
Reviewed 12 February 2012

This is a nice property, with beautiful landscaping and reasonable amenities. The private beach is outstanding with excellent space to spread around and not feel too crowded by other guests. They have a good variety of swimming pools but unfortunately only one of them (one of the smaller ones) is heated and thus if you're there during winter then you can pretty much forget about using the pool because it is always full of people. The food was average at best, with the Italian restaurant being well at the bottom of the list in spite of it being their marquee restaurant. I had a seafood pasta there that pretty much tasted like dish detergent.

All negatives at the hotel, however, clearly pale when compared to their service, or lack thereof. For a supposedly five star property, the staff there is horrendous. They speak below average English, but that's just the beginning of their issues. Most of the staff is completely unwilling to show any genuine interest in helping people out and those who do try are totally incapable of helping. It is a very common sight to see guests wandering around the lobby area looking for help with nobody even attempting to see what they wanted. Worst of them all is the General Manager who needs to reread his job description as he clearly believes that his job is restricted to just wandering around the hotel aimlessly with a fake smile on his face while refusing to do anything that remotely resembles work.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank Ramy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (383)
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English first
London, UK
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 January 2012

I've just completed an eight day stay and can throughly recommend this hotel. The property is stunning visually; all the staff are highly motivated to assist; and the views from the hotel are excellent.

The hotel is about 15 min drive from Nama Bay, which is worth visiting ONCE for a short time. The hotel has a minibus service costing about €1.2 each way.

There are a total of 5 places to dine in the hotel, and whilst this property would not be the first choce for beluga caviar or Dom Ruinart 2002, they do have an excellent buffet and make superb steak and chips.

For me, a key attraction of the hotel is the flowers, trees and plants. They are stunning at all times of year, but especially in early Spring.

Room Tip: The hotel is on a steep slope with reception at the highest level and rooms down to sea level. A ro...
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  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
Level 5 Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 January 2012

The hotel itself is clean, well maintained in a nice location. We stayed in a family suite and the extra bed was a horrlibly uncomfortable sofa bed which our two kids (5 and 2 yo) could not share so we had to order a cot to get sleeping to function. Thet came very quickly and placed the cot and everything was solved.

There is a nice little 'house reef' at the resort for an easy early morning snorkel. The staff where very nice and generally tried but they worked at a different pace then you may wish. A coffee could easily take 15 minutes (and often did) then still be delivered to the wrong table. This actually happened then they took it from the other person after he had already added sugar (he may have even had his first sip) and gave to me. Naturally I gave it back to him.

Tips and Comments:
Do not use the hotel taxi service. They are 2-3 times more expensive and are less professional then some of the taxi's at the front gate. We ordered the hotel taxi for extra security for our trip to the airport. He drove at 140 km/hr down the highway while I sat with children on my lap. He then dropped us off at the domestic terminal so we had to walk with two kids and all our baggage through the carpark and over to another terminal. He also dropped me at the most out of the way place in Na'am Bay the first day I was there. In short, don't expect extra service for the extra money. A 'blue and white' taxi costs E£25-30 to Na'am Bay compared to E£65.

'Alf Leila Wa Leila' can be seen 500m up the road with all its onion domes. It was a great even with our children with a larger western/Egyptian buffet, belly dancer, snake charmer, whirling dervish dancer and a outdoor educational show with some horse riding. All this for E£200 / adult. Probably the most honest and best value dinner and show but some could call it cliched. Still we enjoyed our selves.

The hotel can be difficult to navigate with a stroller particularly if you want to get to the only heated pool with an assortment of kid-related stuff. There is a road around the parimeter but after a few days of doing this with screaming kids we found we could just get the club car to pick us up instead as a free service.

If you go into to Na'am Bay, the restaurant 'Abou el Sid' directly over the Hard Rock Cafe is the only place I found where they had authentic Egyptian food (beyond kofta and kebabs) and no pushy salesmen at the front door offering 'special rates'. A little oasis amongst the chaos. stongly recommended!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salo, Finland
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 January 2012

+ spacious rooms
every evening changing dinner
beach & coral& fish
silence night to sleep

- i can`´t say nothing

++good hotel& service,Thanks

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank frozen69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bucharest, Romania
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2012

i had collected all my information from tripadvisor,so it is my duty to make a review,although kind of late!
i have stayed at this hotel for four days,and it had everything,4 pools as i remember,the beach was right near and the water marvellous!the food extraordinary,although we had only breakfast,i don't know if one is able to eat more than breakfast!!!there was also a diving centre and all the guys there were very proffesional,and fun also!
the hotel diving area was everything that one could wish for in red sea!
the hotel prices were a little high,but it is a 5 star hotel!!!you can go out and buy what you want,just 5 min walk!
this is a hotel and a city to visit,and i am happy that i had the chance to do it!

  • Stayed June 2011, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank livingmoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance Sharm El Sheikh Golden View Beach Resort

Property: Renaissance Sharm El Sheikh Golden View Beach Resort
Address: Om El Seid Hill, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Sharm El Sheikh
#44 Top resorts Hotel in Sharm El Sheikh
#46 Romantic Hotel in Sharm El Sheikh
#53 Spa Hotel in Sharm El Sheikh
#56 Family Hotel in Sharm El Sheikh
#65 On the Beach Hotel in Sharm El Sheikh
#68 Luxury Hotel in Sharm El Sheikh
Price range (per night): ₹ 3,096 - ₹ 6,256
Hotel Class:5 star — Renaissance Sharm El Sheikh Golden View Beach Resort 5*
Number of rooms: 384
Official Description (provided by the hotel):
A Marriott Managed hotel nestled on a headland & surrounded by the spectacular coral reefs of the Red Sea, overlooking Ras Mohamed National Marine Park. Extends over 95,000 square meters, with 350 meters of its own beach frontage, sandy coves, Lush gardens, waterfalls, its own floating jetty, diving center & 4 Swimming pools. The resort provides a series of two storey villas accommodation, creating a feeling of space around the Resort & affording many of the 384 rooms & suites with panoramic views of the Red Sea Riviera. ... more   less 
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Also Known As:
Renaissance Golden View Beach Resort Sharm El Sheikh Hotel Sharm El Sheikh
Sharm El Sheikh Renaissance

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