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“Very nice hotel - surprisingly good”

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SENTIDO Reef Oasis Senses Resort
Ranked #11 of 234 Hotels in Sharm El Sheikh
Stockholm
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice hotel - surprisingly good”
Reviewed 26 April 2012

The hotel is very big, but thanks to the many different pool areas it never feels crowded. Very well maintained, nice clean rooms - our cleaner Reda was very good. The food might be what can be expected in Egypt, but is not always so funny. Good all inclusive deals good service around the pool and in our case even from our own terrace.

  • Stayed April 2012, travelled with family
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    • Sleep Quality
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    • Cleanliness
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Helpful?
9 Thank Sofia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentidoManagement, Sentido management at SENTIDO Reef Oasis Senses Resort, responded to this review, 2 May 2012
Dear Guest,
Thank you for taking the time to share your most recent visit at the ROSR. We do appreciate it and value your feed back to help us improve our overall guest satisfaction. Thank you for your patronage and we all look forward to be of service to you in the nearest future. Kind regards from all of us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Cheshire
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 April 2012

My family of 2 adults and 2 children aged 8 and 11 visited the Senses Resort 2 years ago when it was being completed. We decided to visit again as looking for reliable weather and enjoyed the heated (warm!) pool so much last time. Unfortunatley, we left feeling somewhat disappointed this time for following reasons.
1. The pool is NOT heated from 1st April when summer season officially starts so this time ALL pools cold.
Two years ago the heated pool was full of happy people all day but when hearing switched off this time pool quickly cooled and emptied which was great for the hardened swimmers but not for most guests!
2. Table/bar service very poor indeed due to lack of staff and some staff being inefficient. Suppose this could be intentional in all inclusive hotels to increase the hassle and reduce demand. However, it becomes tiresome when all you want is a cup of tea with your breakfast!
3. Restaurants need to raise their game for quality of food and service. Best meals in my opinion are to be had at the Senses Mo's Restaurant when A La Carte service on off. Buffet style meals not best quality, usually cold and frequently containers empty. Felt a little sorry for those with the green bands booked into the "beaches" resort as sampled their Italian restaurant one evening and left in disgust-even pasta containers empty but the guy responsible for pasta felt it very amusing just to stand there flipping the lids over guests hands as they searched his empty containers for pasta!
4.The natural attractions of the beach area with beautiful reef and fish are gradually being degraded. So sad to see plastic cups/straws/cigarette stubs etc etc littering beach as well as so much noise pollution form the beach bar.

DON'T BE FOOLED BY THE NAME-THIS RESORT CERTAINLY DOES NOT APPEAL TO THE SENSES!

NB.
MY ADVICE FOR UK TRAVELLERS IF YOU DO DECIDE TO BOOK IS TO MAKE SURE YOU BOOK SENTIDO REEF OASIS SENSES AND NOT REEF OASIS BEACH RESORT AS LATTER IS AWFUL.

  • Stayed April 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
5 Thank ChooseyCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SentidoManagement, SentidoManagement at SENTIDO Reef Oasis Senses Resort, responded to this review, 20 April 2012
Thank you for having taken time to write your feedback regarding the unfortunate issues you have encountered at our hotel. We sincerely apologies for the inconvenience about the heated pool, as we daily check to have it a correct temperature. By no means is it intentional to have a lack of service staff and we have taken the corrective measures to offer our guests an impeccable service to thoroughly enjoy our beautiful resort. Our new Executive Chef has implemented a great variety of dishes to all our guests liking and surely has adjusted to your appreciated comments. About our beautiful reef please be assured that we always try our best to have our guest help us to protect the reef, but it is a most challenging issue. Once again we kindly thank you for your constructive .
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Agliana
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 April 2012

Hotel is nice but still under construction,Aqua park is impossible to use at the moment,caterpillar are digging and makes lot of noise, dust is everywhere,
the main restaurant in senses has nice atmosphere, staff are gentle and kind but food is not so good, salads full of grease sauce, repetitive,too much meat, same fish, not enough good vegetables,cakes change in shapes but had same taste,we ate a good pizza in La Gioconda restaurant , but rest of food was the same as well,at restaurant La citadel we ate good indian chicken,that'i it,
nice beach ,beautifull reef,many pools ,clean and quiet
Nice bar near the pool and free wifi
Nothing to say about egyptian staff, are really friendly and helpfull, room was clean everyday
It was a nice holiday after all

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mario i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SensesManagement, Senses Management at SENTIDO Reef Oasis Senses Resort, responded to this review, 18 April 2012
Dear Guest,
Thank you for taking the time to share your experience at ROSR. We do apriciate it and value your feed back to help us to improve our overall guest satisfaction. Thank you for your patronage and we all look forward to be of service to you in the nearest future. Kind regards from all of us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 April 2012

Very nice hotel with a relaxing atmosphere.

The Reef Oasis Senses is perhaps one of the "prettiest" hotels I have stayed at. When the sun goes down and the lights go on at the end of the day, the hotel becomes picture perfect.

In brief...

Good points: Relaxing atmosphere, beautiful rooms, great food (for egypt), the most comfortable sunbeds I've ever relaxed on, management who are keen to please.

Bad points: Sometimes slovenly and disinterested service from some of the staff - particularly the Piano Bar - which is the central bar around the 3 pools. "Cheap" drinks - by this I mean the contents of them - not the price! A very limited choice of drinks on the All Inclusive basis... with "extra" for this and "extra" for that! One expects local drinks - but not in such small measures, especially with the poor service in the main bar.

Our experience:

Arrived at 5pm to be shown to a beautiful family room. Air conditioning not working properly (would not blow cold air!) had to ask for this to be fixed 4 times (eventually hauling the duty manager up to the room at 10pm - who then arranged for it to be sorted in 10 mins! Shower blocked - but sorted at same time.
Breakfast the next day - ugh! we arrived an hour & a half before the end of service. When we walked into Mo's we were not greeted, 90% of the tables were piled high with used crockery having not been cleared and the amount of flies on everything would have put the average shanty town in Africa to shame! - they were on everything including the buffet food. We were eventually "shown" to a dirty table that got eventually cleared.
Early evening, my wife went to the Piano Bar to be met by the most disinterested and rudest bar member on duty.. who questioned her as to "why she wanted ice in her drink when it was cold!" (several times).

Why?... you are wondering have I rated this hotel so highly... please read on.

1st thing the next morning I aranged a meeting with the overall General Manager for the Reef complex. Mr Muller had been in position for only 4 weeks and was trying to sort "Many things out". He listened intently - sometimes with his head in his hands! the rest just shaking his head as I explained our "experience" so far. He apologised profusely and assured me that things would change!

They did... I am happy to say.

The restaurant was scrubbed down from top to bottom that day (all day). the service picked up dramatically (apart from the service in the Piano Bar which still remains rubbish). All guests were then shown to tables, treated with courtesy and our experience became a delightful one. Oh and over the next day or so the flies almost completely disappeared.

Special Thanks to Gaber who ran the Bar-B-que restaurant (Recommended) he really was excellent. Basem who served us in Mo's restaurant who was great... and Tarek who managed Mo's restaurant who really did go out of their way to make our stay delightful. Also thanks to Claudia at Guest Relations who was very efficient.

So now - the hotel is fantastic and I recommend it. But having to complain and waste the 1st days of my holiday sorting this out was unacceptable. Mr Muller did however, treat us to a complimentary meal in the Moonlight restaurant on the 3rd evening - which was an absolutely amazing experience with very high quality food, service and surroundings (a real recommendation for a special occasion.. as it is not in the AI package). A big thank you for this - it was the highlight of the holiday!

So.. with one or 2 minor tweaks now, the "Senses" part of this complex should become one of the best hotels in Sharm El Sheik. It is definitely worth paying the extra for the "Senses" section of the hotel. Tipping the staff goes a long way and is appreciated.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 April 2012

My biggest problem here was standards. the attitude of the reception when we reported a problem was bad. there was a poo in the pool. the beach boy didn't care nor the reception i found a cleaning supervisor and even she didn't do anything apart from call someone and still the pool was not closed if this can happen in in front of the guests i do not know what can go on away from us over all i just feel we were asking for everything and no one really cared. i will not return and i heard most of the hotels in egypt can be like this. holiday elsewhere

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kclaire64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Reef Oasis Senses Resort

Property: SENTIDO Reef Oasis Senses Resort
Address: Marine Sporting Club Road | Hadabet Om El Sied, Sharm El Sheikh, Egypt
Region: Egypt > Red Sea and Sinai > South Sinai > Sharm El Sheikh
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Sharm El Sheikh
#10 Luxury Hotel in Sharm El Sheikh
#26 Family Hotel in Sharm El Sheikh
#27 Romantic Hotel in Sharm El Sheikh
Price range (per night): ₹ 6,138 - ₹ 12,599
Hotel Class:4 star — SENTIDO Reef Oasis Senses Resort 4*
Number of rooms: 242
Official Description (provided by the hotel):
SENTIDO Reef Oasis Senses Resort in the Egyptian resort of Sharm El Sheikh is the perfect hotel for the entire family. SENTIDO Reef Oasis Senses is a stylish and contemporary hotel offering high comfort in beautiful surroundings, and is located directly on the beach. For the more active family, the hotel organizes a wide range of activities, and there is a tennis court and diving centre at the hotel. When you want to cool down after an active day at the beach, you can enjoy a healing massage at the hotel's spa. Or why not a relaxing trip to the wellness centre's sauna, Jacuzzi or steam bath? At SENTIDO Reef Oasis Resort, there is truly something for everyone, regardless of age. ... more   less 
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Also Known As:
Reef Oasis Senses Hotel Sharm El Sheikh

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