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“My Family Egypt Trip”

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Royal Star Empire Hotel
Ranked #172 of 221 Hotels in Hurghada
Reviewed 31 August 2017

It was a very nice place to stay and there staff were really great.
I had my Family with me I found the rooms were very nice.
The Gym was OK to use for a quick workout and the pool was nice.
Overall I would stay here again if I ever came back to Egypt.

Room Tip: Higher floors have less A/C unit noise
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  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Philiopastry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gr-Royalstar, General Manager at Royal Star Empire Hotel, responded to this reviewResponded 15 October 2017

Thank you for choosing Triton Empire Hotel . It was a pleasure having you stay with us on your recent visit. We take this opportunity to thank you for your time in evaluating our products and services. Kindly be assured that your remarks and issues will be addressed to the management team and we will evaluate these matters moving forward, as we strive to care more effectively to the needs of our guests. We are looking forward to welcome you in future!

Mahmoud Tayee
General Manager
gm-royalstar@threecorners.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 804 reviews

Reviewed 30 August 2017

Feeling so sorry that this hotel is getting down terribly.....
Staff off the restaurant was altough they where there not opening the restaurant on time just sitting there having things to do on the smartphone. .....when opened one off the restaurant staff was jumping the line or cooking his own omelet while the few geust where waiting..... Second day offmy stay no cups anymore but plastic bekers to drink your coféé.......... I told the managment but this was realy desapointing and i go there already 10 years but now thats it never again.

Room Tip: dont go here....go to star or beach hotel three corners much better...
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  • Stayed: May 2017, travelled solo
    • Location
    • Rooms
    • Service
1  Thank Marcgoodbuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gr-Royalstar, General Manager at Royal Star Empire Hotel, responded to this reviewResponded 15 October 2017

Dear guest,

Thank you very much for taking the time to share your experience about the hotel , and we apology that you were note happy with us in your last stay,

all you comments in a very high attention and had been pass to all the concern

Mahmoud Tayee
General Manager

gm-tritonempirehotel@threecorners.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

I am so so so so sorry I hadn't read other reviews before going to this holiday...
-A little old TV with a really bad signal.
-Broken air conditioner without a remote control. We had a truly bad sleep nights because of too much heat in the room.
-Broken entrance card which I believe has never worked at all.
-Terrible WI-FI signal in public area.
-No water pressure in the shower. It felt like if I was a flower and I had to water myself with a glass of water. Besides, a few times there was no cold water and the hot water was boiling. Oh, once there was no water at all.
-A squeaking bed even then when you only want to put your pillow in the comfortable position. Also, creaking cornice.
-We had one face towel for two people.
-Our room has been cleaned once during 8 days and ONLY THEN when we asked for it. Also, our friends had to ask for toilet paper in the reception as the room service never left a full roll of it. Only leftovers. And they were given one half-full roll right here in the reception. Very helpful.
-There are 3 sockets in the room. One of them in the bathroom other two are for the fridge and the TV. If you have 2 cell phones...you understand.
-Something mystic about the elevator. We barely used it when getting down from 5th floor as it hardly ever stops at 5th floor though the indicator above the elevator shows that it's here.
-The food is always the same. And don't be late as it ends very fast.
-Evening shows are only for the local's taste. Once, I heard a foreign song. Besides, the rooms has no sound isolation.
-Final BOOM: our toilet tank broke. And, when we opened it, we saw that it was already repaired with lots of wires before. And before. And before.
-Oh really, there's also a grainy glass window in the bathroom straight to corridor. At least 60*40 cm.
-Funny thing: there is a bench in the room with a big holes cut out so you could't sit on
it. And there are faded posters in the public area with an old information.
+The kitchen staff was sincerely nice people.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Ieva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gr-Royalstar, General Manager at Royal Star Empire Hotel, responded to this reviewResponded 24 August 2017

Dear guest,

Thank you very much for taking the time to share your experience about the hotel , and we apology that you were note happy with us in your last stay,

all you comments in a very high attention and had been pass to all the concern

Mahmoud Tayee
General Manager

gm-tritonempirehotel@threecorners.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

Very enjoyable stay. Good location and services. The hotel was reasonably priced and had no issues to detract from my stay. The beach front was several minutes walk and was very clean. Look forward to staying again

  • Stayed: June 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank LarryLazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gr-Royalstar, General Manager at Royal Star Empire Hotel, responded to this reviewResponded 7 July 2017

Dear guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about your holiday. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to personally welcome you back to our improved hotel!
With much appreciation,

Mahmoud Tayee
General Manager
gm-royalstar@threecorners.com

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Reviewed 12 June 2017 via mobile

Triton Empire hotel is very good, there is good brekfast,room have free save box and icebox...balcony.
Room cleaning every day. Staff is very good and help if something is wrong or something happened.
Beach towel is free. You get there good food&drinks. And sun shine every day.
We go back october this hotel"ours home".
:-) :-)

Stayed: October 2016, travelled as a couple
Thank Heli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Re E, General Manager at Royal Star Empire Hotel, responded to this reviewResponded 15 June 2017

Dear Heli,

Thank you for completing a TripAdvisor review about your recent stay at The Three Corners Triton Empire Hotel

We are delighted to read that in general you were satisfied with your stay with us. Glad to know that you liked your room .as our main goal is to satisfy all our guests’ needs and to exceed their expectations whenever possible.

Your positive feedback has been passed on to the team members, who appreciated them very much.

We are looking forward to welcoming you again in the near future, when no efforts will be spared to make your stay as comfortable and enjoyable as you would wish.

Kind regards,

Mahmoud Tayee
General Manager
gm-royalstar@threecorners.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Star Empire Hotel

Address: Hospital & Sayed Korrayem St, Hurghada, Egypt
Region: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool
Hotel Style:
#40 Family Hotel in Hurghada
#96 Spa Hotel in Hurghada
Price Range: ₹ 1,198 - ₹ 2,635 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Star Empire Hotel 3*
Number of rooms: 419
Official Description (provided by the hotel):
The Empire Hotel is ideally located in heart of Hurghada, only meters away for a private beach and in the middle of a huge shopping center. This location, in the center of the downtown area of Hurghada, gives you the possibility to enjoy everything what is available at the Red Sea: puzzling city-life or tasting from the natural wonders of the so nearby Red Sea. The 419 rooms of the Empire Hotel are tastefully equipped and decorated to the highest standard to give you a wonderful holiday feeling. Designed to deliver pure excellence, the Empire Hotel attracts individual travelers, couples and families alike. Recreation is unlimited with 2 swimming pools located on different levels in the hotel. In addition guests of the Empire Hotel have the full use of the three swimming pools and the private pebbly/sandy beach of the Empire Beach Resort (at 200 meters) with free chaises and umbrellas. ... more   less 
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Also Known As:
Hotel Triton Empire
Triton Empire Hurghada

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